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Exceptional in all areas!

Clean rooms, immaculate grounds with a lovely terrace to enjoy a relaxing drink overlooking the Loch

We were given the 2 day beak as a gift. Unfortunately, our stay was not as we expected. Arrived at check in and had booked a king executive room but was told off by the staff member at reception for not booking a dog friendly room. I explained that I didn't see this instruction on the website but I was told again that "the instructions were there" Got a room which we were told that was an exec queen and didn't charge for the dog and that we had actually ended up saving money so we thought this was good. We arrived at our room and it was so disappointing. Room was tired, sofa was threadbare, no pictures on wall and the bathroom was in a bad state of repair including hairs in the bath drain. Really disappointed but because we had the dog, we didn't want to complain. On the 2nd day and after coming back to the hotel, the room had been tidied but teacup unwashed and bed just pulled up. One towel changed and no cleaning done. Holidays are not always about spending time in a hotel but the nicest thing after a day out is coming back to your room to relax - unfortunately we didn't feel relaxed at the hotel at all. Breakfast on the second morning not available at the hotel and we had to go to another hotel - we got a letter but no reason given for this. We won't be returning to the Buchanan Arms Hotel; so disappointing and especially since this was a treat from a very special relative.

This is a 4 star hotel however I'd give it a 2 at best. The staff were lovely and could not have been nicer, however the room was very basic. The bed was uncomfortable, the room had a kettle and very basic tea and coffee options. Also, we arrived and was told that no food would be served that night in the hotel but were given no prior warning to this. We then expected a full breakfast (included in the cost) but again, woke to a breakfast of cereal and pastries. At no point did anyone make us aware that there would be no hot food in the morning as well. Probably wouldn't recommend as we chose this hotel over other similarly priced hotels in the area, but fear I made the wrong choice.

Cute. Clean. Food was delicious. Bed was super soft and hot but the rest was great.

The rooms were clean and tidy and the restaurant offered a varied menu for evening meal . The breakfast was tasty and a good choice of menus. Staff were friendly in all areas of the hotel .