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Izla Hotel by Fiesta Americana, Isla Mujeres

4.5 star property

Photo gallery for Izla Hotel by Fiesta Americana, Isla Mujeres

Junior Suite, 2 Double Beds
Property video
Junior Suite, 1 King Bed | Terrace/patio
Front of property
Business centre

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View map
Sac Bajo, Fraccionamiento Lagunamar, Isla Mujeres, QROO, 77400
  • Place, Garrafon Natural Reef Park
    ‪2 min walk‬
  • Place, West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
    ‪6 min walk‬
  • Place, Dolphin Discovery
    ‪2 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪80 min drive‬

Room options

View all photos for Suite, 1 King Bed

Suite, 1 King Bed

Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Luxury Room, 1 King Bed, Garden View

Luxury Room, 1 King Bed, Garden View

Luxury Room, 1 King Bed, Garden View

  • Sleeps 4
  • 1 King Bed

View all photos for Luxury Room, 2 Double Beds, Garden View

Luxury Room, 2 Double Beds, Garden View

Luxury Room, 2 Double Beds, Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Room, 1 King Bed, Ocean View

Luxury Room, 1 King Bed, Ocean View | Terrace/patio

Luxury Room, 1 King Bed, Ocean View

  • Sleeps 4
  • 1 King Bed

View all photos for Luxury Room, 2 Double Beds, Ocean View

Luxury Room, 2 Double Beds, Ocean View

Luxury Room, 2 Double Beds, Ocean View

  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Terrace/patio

Junior Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 2 Double Beds

Junior Suite, 2 Double Beds

Junior Suite, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, Oceanfront

Junior Suite, 1 King Bed, Oceanfront

Junior Suite, 1 King Bed, Oceanfront

  • Sleeps 4
  • 1 King Bed

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About the area

Isla Mujeres

With a stay at Izla Beach Front Hotel in Isla Mujeres, you'll be 3.7 mi (6 km) from North Beach and 8.4 mi (13.5 km) from Mujeres Beach. .This beach hotel is 12.8 mi (20.6 km) from Cancun Mall and 16.7 mi (26.9 km) from Langosta Beach.

What's nearby

  • Garrafon Natural Reef Park - 2 min walk - 0.2 km
  • West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 6 min walk - 0.6 km
  • Joysxee Floating Bottle Island - 11 min walk - 1.0 km
  • Crayola House - 13 min walk - 1.1 km
  • Dolphin Discovery - 2 min drive - 1.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 108 min drive

Restaurants

  • ‪Albatros Beach Club - ‬12 min walk
  • ‪Mar Bella - ‬14 min walk
  • ‪Icebar - ‬1 min walk
  • ‪Playa Tiburón - ‬2 min walk
  • ‪Almare, A Luxury Collection Resort, Isla Mujeres - ‬10 min walk

About this property

Izla Hotel by Fiesta Americana, Isla Mujeres

Izla Beach Front Hotel offers 110 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 40-inch flat-screen televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. This Isla Mujeres hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 4 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.
Make yourself at home in one of the 110 air-conditioned rooms featuring flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an outdoor pool and a fitness center. This Art Deco hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
Grab a bite at Sky Lounge, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 7:30 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk. Event facilities at this hotel consist of a conference center and meeting rooms. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:30 AM and 11:00 AM.
Sky Lounge - Onsite bar.
Speciality - Onsite restaurant. Guests can enjoy drinks at the bar. Open select days.
Late night fare is available from room service (during limited hours).

All-inclusive details

All-inclusive room rates at Izla Beach Front Hotel are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 2 restaurants
  • 3 bars/lounges
  • A poolside bar

Restaurants on site

  • Izla Café
  • Taqueria

Things to do

  • Full-service spa
  • Gym
  • Outdoor pool

Family friendly

  • Grocery/convenience store
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference centre
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Shared men and women areas
  • Spa open daily
  • Swedish massages

Accessibility

  • Lift

More

  • 1 building
  • 6 floors
  • Art Deco architecture
  • Built in 2017
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Late-night room service

More

  • Access via exterior corridors
  • Air conditioning
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of USD 200 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 20 for adults and USD 11 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 8 AM to 8 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Izla Hotel Isla Mujeres
Izla Isla Mujeres
Izla Hotel
Izla Beach Front Hotel Hotel
Izla Beach Front Hotel Isla Mujeres
Izla Beach Front Hotel Hotel Isla Mujeres

Izla Hotel by Fiesta Americana, Isla Mujeres Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 620 out of 1084 reviews
Rating 8 - Good. 239 out of 1084 reviews
Rating 6 - Okay. 119 out of 1084 reviews
Rating 4 - Poor. 57 out of 1084 reviews
Rating 2 - Terrible. 49 out of 1084 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Stacey, Savannah

Stayed 3 nights in Dec 2025

10/10 Excellent

Mark William

Stayed 5 nights in Dec 2025

10/10 Excellent

Oliver, Carrollton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big and clean rooms. Pool was beautiful.
Stayed 5 nights in Dec 2025

2/10 Terrible

Laura

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The staff is rude, unprofessional, non organized. Through our stay the hospitality was horrible. For snack bar on the beach it took over an hour to get our food our waiter Reyes was rude and only giving us excuses and he even kicked the bar stand out of frustration. Also the bar man Virgilio ignored us for drinks. We were also not informed we had to reserve dinner and beach tables for New Years Eve, we felt casted out as hotel guests. We spoke to the manager that the front desk told us it was general public for the beach area to celebrate New Years Eve, we were kicked out by staff. The manager came to set us up a table and he never returned and passed us a few times through the night and ignored us. For breakfast the waiters ignored us asking them multiple times for simple stuff like silverware, also if you pay in cash, you have to go to the hotel front desk because they don’t have a cashier. Also, my mother in law fell down the ramp outside of the breakfast cafe and they brushed it off and only gave her pain relief cream. They need to have grips on their ramps so people won’t slip. Overall it was a horrible stay and dealing with the staff was frustrating. For a being a 4 star hotel it felt like a 2 star.
Stayed 3 nights in Dec 2025

4/10 Poor

Danielle

Stayed 2 nights in Dec 2025

10/10 Excellent

Kage

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everyone about the resort. The staff was top notch.
Stayed 7 nights in Dec 2025

10/10 Excellent

Cylo

Liked: Cleanliness, amenities, property conditions & facilities
It was amazing experience. All services were great. The employees were very friendly and helpful. The food was very delicious with beautiful presentation. I can not express how satisfied I am for having chosen Izla hotel for my vacation. It’s comfortable and beautiful. I am really thankful for all moments that I had there.
Stayed 5 nights in Dec 2025

10/10 Excellent

Vitali

Stayed 6 nights in Dec 2025

6/10 Okay

Iryna

Stayed 7 nights in Dec 2025

10/10 Excellent

Firas

Travelled with family and small children
Liked: Cleanliness
Very clean room and the staff was friendly if you tip them lol...dont expect a party or shows, only one restaurant available with orders, no buffet. Beach has so much seaweed.
Stayed 5 nights in Dec 2025

10/10 Excellent

Nancy Lynne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our room was gorgeous. Ground floor walkout with plunge pool walk 40 feet and your in the turquoise water of the Caribbean ocean. The staff would always greet you with a friendly smile and by the second day they called you by name the specialty dinner on the beach was fantastic. We had to special thanks to Ephraim for arranging a wonderful meal, both nights Reves in the pool bar along with his staff were wonderful lots of laughs around the bar top for sure
Beach front meal.
Lounger view outside our room
Our beach are
Stayed 9 nights in Dec 2025

10/10 Excellent

Hunter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay at Hotel Izla! The rooms are absolutely beautiful—spotless, modern, and very well maintained. Everything felt clean, fresh, and thoughtfully designed, which made it so comfortable to relax after a day out. We had the top floor room with the bathtub on the balcony. The all-inclusive dining was excellent, with a great variety of options and consistently high quality. What truly stood out was the exceptional service— the restaurant and bar teams were attentive, friendly, and went above and beyond by remembering specific details about what we had eaten and drank the day before. Combined with the clean, well-maintained pool and beach areas and the beautiful views, the experience felt both relaxing and genuinely personalized A special shout-out to Yeimy at the concierge, who made our trip effortless by helping us book all of our activities and transportation at very reasonable prices. She was incredibly helpful and made sure everything ran smoothly. We truly loved our experience and would absolutely recommend Hotel Izla to anyone visiting Isla Mujeres. We can’t wait to come back!
Balcony View
Hotel Beach
Hotel Beach
Sunset Views
Stayed 7 nights in Dec 2025

6/10 Okay

Tammy

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
The staff was so helpful and kind. We didn’t not eat at the hotel. The location is more remote but nice and quiet and relaxing. We had issues due to a Bug in shower, lack of towels and mold in the room (smell of mold was strong).
Stayed 3 nights in Dec 2025

8/10 Good

Sharon, Brantford

Stayed 14 nights in Nov 2025

10/10 Excellent

Shane

Stayed 4 nights in Dec 2025

10/10 Excellent

Darren

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms,pool, and dining very nice. Staff very friendly and accommodating
Stayed 7 nights in Dec 2025

10/10 Excellent

Deborah

Liked: Cleanliness, amenities, property conditions & facilities
Very nice laid back hotel Not very busy while we were there Pool a bit chilly Beach a little mushy If your looking for the best beach north end is the place to be This hotel was vey clean and all staff were excellent!
Stayed 14 nights in Nov 2025

10/10 Excellent

AD

Stayed 6 nights in Nov 2025

6/10 Okay

Katherine Joaquin, Riverside

Travelled with group
Liked: Cleanliness, property conditions & facilities
The room and facilities was nice and clean. However, since we purchased the all inclusive package we were expecting a bit more variety when it came to food. They had 1 restaurant open the entire time and menu was the same EVERYDAY. You can imagine how redundant that can be for 5 days with the same food options. And it wasn’t like they had a huge list to choose from. There was another restaurant that the staff said was open for dinner (Italian) but they never opened during our 5 day stay. Needless to say we were very disappointed.
Stayed 4 nights in Nov 2025

6/10 Okay

Paula Alexandra

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
The room was okay, not very clean. Bed was comfortable. The staff super friendly. We did not have all inclusive so drinks and food were very pricy. I liked the location, you can walk to restaurants in the area. If you have small children they will love the little beach. I personally wished they clean the bottom the there would be more sand. I do not recommend staying.
Stayed 3 nights in Nov 2025

8/10 Good

Mariela

Stayed 7 nights in Nov 2025

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2025

4/10 Poor

Beverly

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
We purchased all inclusive. They had the same exact subpar menu every single day! Alcohol only included cheap liquor. For two drinks with Tito’s and cranberry we were charged $40 and said that was a 50% discount. Do not waste your money at this property! They did not clean our room at all the entire 5 night stay. They made the bed and we had to ask for clean towels every single day. The floor was dirty and they never swept or mopped it.
Stayed 5 nights in Nov 2025

10/10 Excellent

Eddie, GAY

Liked: Cleanliness, amenities, property conditions & facilities
The ocean front room
Stayed 3 nights in Nov 2025

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our stay was a week long in October. The weather was beautiful. Even when it rained it was SO warm. The staff are the most incredible humans. We have pictures with them we plan to send back. We had the ocean front room with a pool on the patio. The patio pool is small but nice to take a dip after being in the ocean. I would recommend bug repellant of some sort if you want to spend any time in the pool at night time. The mosquitoes are insane. The big pool is gorgeous and was practically empty the whole stay. There is also an adults only pool on the top floor. It is more of a lounge pool than a swim pool. It was also empty 99% of the time. The beds and pillows were fairly comfortable. Shower was clean, had good water pressure. The only thing I would say is that if you are doing the all inclusive and are there longer than a week, the food may get boring.We tried everything on both menus. There was not any food that wasn't delicious. Our favorite was the tomato cream soup, I could eat that every day forever. It was exactly the relaxing vacation I had hoped for. Thank you to Jose Luis, our favorite waiter, along with Ninette, Adrian(bartender), Julio, Arturo, and anyone else we missed. We will definitely be back to this resort. Snorkeling: We saw a small ray and lots of fish just swimming off the shore. We took a snorkel excursion with a company we booked at the hotel and saw ray, barracudas, and lots of colorful fish.
Stayed 7 nights in Oct 2025