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Islamabad Serena Hotel

5.0 star property

Photo gallery for Islamabad Serena Hotel

Exterior
Interior
Interior
Outdoor pool
Lobby sitting area

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Free airport shuttle
  • Parking included
  • Free Wi-Fi

Explore the area

View map
Khayaban-e-Suharwardy G-5/1, Islamabad, Federal Capital Territory, 44000
  • Place, Supreme Court of Pakistan
    ‪20 min walk‬
  • Place, Rawal Lake
    ‪1 min drive‬
  • Place, Embassy of the United States of America
    ‪1 min drive‬
  • Airport, Islamabad (ISB-Islamabad Intl.)
    ‪29 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

9.4 out of 10
Exceptional
(21 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

Minibar, in-room safe, desk, laptop workspace

Deluxe Twin Room

  • 35 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Club King

Minibar, in-room safe, desk, laptop workspace

Executive Club King

8.0 out of 10
Very good
(8 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Executive Club Twin

  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Suite

Minibar, in-room safe, desk, laptop workspace

Junior Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 54 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

  • 197 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite

Minibar, in-room safe, desk, laptop workspace

Executive Suite

  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 1 Bedroom

Premier Room, 1 Bedroom

Premier Room, 1 Bedroom

  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Royal Club King

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Islamabad

Located in Islamabad, Islamabad Serena Hotel is within a 5-minute drive of Rawal Lake and Embassy of Italy. .This luxury hotel is 1.6 mi (2.7 km) from Majlis-e-Shoora and 1.7 mi (2.7 km) from Embassy of the United States of America.

What's nearby

  • Embassy of Italy - 19 min walk - 1.6 km
  • Supreme Court of Pakistan - 20 min walk - 1.7 km
  • Rawal Lake - 1 min drive - 1.2 km
  • Embassy of the United States of America - 1 min drive - 1.9 km
  • Lake View Park - 1 min drive - 2.3 km

Getting around

  • Benazir Bhutto Intl. Airport (ISB) - 35 min drive

Restaurants

  • ‪Canadian Club - ‬19 min walk
  • ‪Rakaposhi, Serena Hotel - ‬8 min walk
  • ‪Marriott Executive Lounge - ‬4 min drive
  • ‪BBQ Tonight - ‬3 min drive
  • ‪Burning Brownie Cafe & Bake Shop - ‬5 min drive

About this property

Islamabad Serena Hotel

Luxury hotel with 5 restaurants and a full-service spa
Islamabad Serena Hotel offers 387 air-conditioned accommodations with minibars and safes. Flat-screen televisions come with satellite channels. Refrigerators and coffee/tea makers are provided. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Maisha Spa has 16 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Make yourself at home in one of the 387 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an outdoor pool, a sauna, and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy Asian cuisine at Zamana Restaurant, one of the hotel's 5 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 2 coffee shops/cafes. Mingle with other guests at the complimentary reception, held daily. A complimentary buffet breakfast is served daily from 6:30 AM to 10:30 AM.
Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. A roundtrip airport shuttle is complimentary (available 24 hours).
A complimentary buffet breakfast is served each morning between 6:30 AM and 10:30 AM. A complimentary manager's reception is offered each day.
Zamana Restaurant - Overlooking the garden, this buffet restaurant specializes in Asian cuisine and serves breakfast, brunch, lunch, and dinner. Open 24 hours.
Wild Rice - Overlooking the garden, this restaurant specializes in Asian cuisine and serves lunch and dinner. Open daily.
24-hour room service is available.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle on request
  • Onsite parking available only on request
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:30 AM
  • 2 coffee shops/cafes
  • 5 restaurants
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Wild Rice
  • Zamana Restaurant

Things to do

  • Full-service spa
  • Gym
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre

Outdoors

  • Barbecue grill
  • Garden
  • Rooftop terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 5:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 15

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Reservations are required for massage services, spa treatments, and private bath/onsen; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Children under 16 years old are not allowed in the spa without adult supervision

Property is also known as

Islamabad Serena
Islamabad Serena Hotel Hotel
Islamabad Serena Hotel Islamabad
Islamabad Serena Hotel Hotel Islamabad

Islamabad Serena Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 164 out of 245 reviews
Rating 8 - Good. 45 out of 245 reviews
Rating 6 - Okay. 13 out of 245 reviews
Rating 4 - Poor. 11 out of 245 reviews
Rating 2 - Terrible. 12 out of 245 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Aftab

Liked: Cleanliness, amenities, property conditions & facilities
Amazing experience
Stayed 2 nights in Nov 2025

10/10 Excellent

Aamir, Thornwood

Stayed 1 night in Nov 2025

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First rate hotel, with great restaurants and spa. The rooms are ready for a refresh but are very clean. Best hotel in Islamabad.
Stayed 1 night in Oct 2025

10/10 Excellent

Karim bhai

Stayed 3 nights in Oct 2025

10/10 Excellent

Hanif

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about the hotel. Perfect customer service to amenities.
Stayed 1 night in Sep 2025

2/10 Terrible

Shainoor

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lack of housekeeping maintenance

Shower drain was too slow. Water was overflowing .
Stayed 1 night in Oct 2025

10/10 Excellent

Nasreen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay , kind attentive staff , attention to detail in every aspect. Looking forward to our next stay here.
Stayed 1 night in Oct 2025

4/10 Poor

Uzma

Travelled with family
Disliked: Staff & service, amenities
At first glance, the hotel looks grand and impressive. Many guests are amazed to find a place like this in Pakistan, and the property does stand out locally. However, for anyone who has travelled internationally, it’s simply on par with average high-end hotels abroad — elegant, yes, but not exceptional. It’s nice for Pakistan, not globally prestigious. What truly lets the hotel down is the staff and service. They are often standoffish, unhelpful, and occasionally rude. On the rare occasions they greet you warmly, it feels forced and insincere. There’s also clear bias — Western-looking guests receive noticeably better treatment, while others are largely ignored. The limousine service is a complete scam, with fares doubling for the same route under excuses like “different direction.” Tipping is also expected constantly — even basic courtesy feels tied to how much you pay. Even the “complimentary airport drop-off” policy is absurd. My mother didn’t need the 40-minute airport ride and asked to be dropped just six minutes away instead, planning to continue to the airport herself. They refused and made her pay, meaning she lost her complimentary transfer entirely. Food is average, lacking authentic Pakistani flavour, and even the tea is plain kettle tea. Overall, the hotel looks luxurious but lacks genuine hospitality. Beneath the polished image lies poor service, inflexibility, and favouritism — not worth the price.
Stayed 6 nights in Oct 2025

8/10 Good

Gabrielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds are lovely. The room is nice. The provided cell did not work. The food was only ok - fairly salty on all meats. There is a dress code for breakfast inside so be aware. The provided “fruit basket” with the club room was two apples on a plate ;-). Overall a decent place with lovely surroundings.
Stayed 1 night in Oct 2025

2/10 Terrible

Gul, Brighton

Stayed 1 night in Oct 2025

10/10 Excellent

M Awais

Stayed 5 nights in Sep 2025

10/10 Excellent

M Awais

Stayed 4 nights in Sep 2025

10/10 Excellent

M Awais

Stayed 3 nights in Sep 2025

8/10 Good

Kashif

Stayed 1 night in Sep 2025

10/10 Excellent

Safeer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Chaudry Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Pervez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent service 5star, breath taking views, i would recommend this place
Stayed 5 nights in Sep 2025

10/10 Excellent

Rafiq

Stayed 1 night in Sep 2025

10/10 Excellent

Rahat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 2 nights in Sep 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Feels like a pakistani palace somewhere. great place yo have as home away from home. fully recommend.
Stayed 4 nights in Sep 2025

10/10 Excellent

Mohamood

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Still here. All good
Stayed 1 night in Sep 2025

4/10 Poor

Anas

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it’s a fine hotel but staff not very helpful and the cafeteria is like a zoo. You get up your seat is gone. Food comes cold and when you let them know the serves touches the food with his hands to see temperature “oh sorry sir your right” lol. Hygiene issues all over the hotel. Overall for the price in Islamabad, overpriced and bad. Now the good— hmm can’t think of anything
Stayed 1 night in Jul 2025

8/10 Good

Moiz, Lahore

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I arrived at the reception, I was greeted warmly, which felt very welcoming. On my request, they kindly extended the checkout time to 2 pm. The food quality was average; we had Lebanese cuisine. Unfortunately, we missed the breakfast and instead went to Rakaposhi Café, but based on the experience, I would rate the breakfast 3 stars. Overall, the property appears a bit old and could benefit from some upgrades. However, the location is fantastic, very central, and ideal for tourists.
Stayed 1 night in Sep 2025

8/10 Good

Hasan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place for break between journeys.
Stayed 1 night in Aug 2025

10/10 Excellent

Rehan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at Serena for the 2nd time - Pakistani hospitality at its finest! They go above and beyond with everything they do, from the complimentary airport/bus terminal pickup to the warm reception (greetings & welcome drinks), to the ambiance /architecture (simple yet classy), the food and the facilities - everything is top notch. Lastly, icing on the cake is that they gladly extended my stay for a couple of hours! Will definitely stay here again another time.
Stayed 1 night in Aug 2025