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The pool wasn’t open. There were 70 80 degree days

Staff were very friendly and accommodating!

While the hotel itself is nice, the payment process what a NIGHTMARE. First of all, I chose to pay at the property. But then without any communication or documentation, I was charged a 50% deposit. This was not only unauthorized but also a bigger problem because this was a work trip and I needed a receipt to submit. Getting it refunded was a huge pain because they wouldn't even admit to charging me (in fact said they don't charge cards not present), and I had to resolve it with the third party (even though THEY charged me, not Hotels.com). Thankfully the deposit was refunded, but when I went to check in, there was no one at the desk. So AGAIN, they charged my work card without it being present, and without any receipt/documentation. When I called, it was once again a big deal to get a receipt because of the third-party reservation, even though the hotel charged me NOT Hotels.com. Honestly, the Petty Ranch Inn needs to do better about communicating with guests and providing documentation of the charges--especially if they offer the option to "pay at the property" on Hotels.com. Also there needs to be better communication if a 50% is required. It should not be this hard to get a receipt for payment.

Perfect!

Prime location. Reasonable cost. Personable, helpful staff. I learned that this was one of the relatively older hotels in Springdale. The room was dark, cramped and outdated. Complimentary breakfast grab and go, and free juices were greatly appreciated. I am a solo traveler. The two double beds would have been more appropriate for a family looking to economize. Even so, I was fortunate to find this room during busy spring break week.

Clean room, very good staff. No elevators to the 2nd floor Beautiful room view