Compare Family Hotels in Kangaroo Flat

I stayed in room 3. It was an updated room, away from the main road. Nice and quiet nights sleep.

The van was unique, comfortable and warm. The unsuited was an unexpected bonus.

Unfortunately this was a very disappointing experience. My children and I had to leave the property on the night of our stay due to loud arguing, shouting and swearing coming from the neighbouring unit. The noise was extremely clear through the wall and continued late into the evening.I contacted reception twice, but the disturbance resumed. My children became frightened and distressed, and we felt unsafe remaining there, so around 10pm we arranged for friends to collect us and stayed elsewhere. We feel hotel management let us down by not taking effective action on the evening to protect other guests or ensure the neighbouring occupants remained quiet and non-violent. We therefore did not receive the stay we paid for. The most disappointing part has been the refusal to provide a refund despite the circumstances. I cannot recommend this property based on our experience.

The room was way too small compared to what you paid for.

We enjoyed the breakfast and was accommodating to our needs

Amazing stay