4/10 Poor
Kirstin
Travelled with group
5 Feb 2025
Disliked: Amenities, property conditions & facilities
We stayed at this hotel for five days. At first glance, the property looks nice, and the rooms are clean, comfortable, and offer great private areas. However, issues started almost immediately.
The rooms are about 0.7 miles from the only place to get food, drinks, and access to the pool. While they do have carts with friendly drivers, they aren’t always available, making for a long walk. There are bikes scattered around, but they’re often hard to find since many guests take them back to their rooms.
The food was average, and the drinks were about what you’d expect. Most of the staff was friendly, but we encountered several service issues. We were locked out of our room twice due to faulty key cards. Each time, it took over 45 minutes for someone to assist us, and then we were told to go back to reception to get new keys—turning a simple lockout into an hour-long ordeal.
The in-room hairdryer was broken, missing a prong, and despite requesting a replacement, we never received one. Housekeeping did not replenish the in-room coffee or wet bar items unless specifically requested daily. One day, they skipped our room entirely, leaving us without fresh towels or cleaning service.
The spa massage was enjoyable, but there was a significant pricing discrepancy. We were quoted $233 for two massages, but the actual charge was closer to $500. Additionally, many public areas of the hotel, including restrooms, were in poor condition—broken, run-down, or lacking water and electricity.
Kirstin
Stayed 4 nights in Feb 2025