Compare Family Hotels in Keystone

The location and price here are excellent. The service is not. The front desk staff were absent more often than not - I had to wait around for close to an hour and call multiple times before I could check in, and after I got to my room and discovered there was no toilet paper or soap to be found, the front desk employees had vanished. The room also had a strange odor and several areas that clearly had not been cleaned after the last guest. The hotel lobby had numerous messes that hadn't been cleaned up, and had music blasting constantly almost all day (yet the employees were quick to give guests a lecture about making too much noise in their rooms - hypocrisy much?). The front desk staff were rarely available for help, and when they were around constantly cracked dumb, unfunny jokes - "that'll cost you $20!, ha ha ha!" - in response to being asked to fulfill the tiniest of requests. Moreover, when they did decide to be present, they routinely made unsolicited rude comments to guests. Overall I'm still reasonably satisfied - again, the location and price here are incredible - but next time I go on vacation, I'll gladly pay more or get a room further from the ski lifts if it means the place is run with anything resembling professionalism.

Unfortunately, our stay at the Hyatt Place in Keystone was a complete bust!! The main reason we booked was the beautiful hot tub with the mountain views, the restaurant on site and the proximity to A Basin. The hot tub was closed. But thankfully, they had a second one that was literally in the parking garage. Ground floor, no view, smells of exhaust as you would expect in a parking garage. The on restaurant at check in, she said would be open at five, decided not to open, which left us with DoorDash as our option for dinner. The free breakfast was quite literally the most disgusting display ever. The bar had dirty plates, knives, cream cheese, and butter pieces of cereal everywhere. Pancake syrup with no pancakes. Bacon tray that listed sausage and bacon as options had only tiny little discs of probably Canadian bacon? No breakfast potatoes available and the fresh fruit was literally a bowl of mixed berry, probably frozen berries… soup. The coffee lids didn’t fit on the coffee cup, which led to a huge spill in my beautiful new car. In the room, there were several things broken, including the toilet, which they didn’t care… We used The Lobby. The blinds, the AC. We called the front desk in the evening to ask for toiletries we forgot. signs everywhere to do so, but nobody phone and when we went in person, nobody showed up at the desk after waiting for 20 minutes. We stayed a lot of places, and occasional not great experience. But this is the worst in the past 20 yrs. By far!

Pool was wonderful. Kids loved it

The room wasnt in the same place as the check-in office, so there was some dr

Beautiful place! Very cozy!

Muy bonito, limpio e increíble vista, a mi a mi esposa nos encantó, volveríamos sin duda, lo único que el que no encontramos el hot tub