2/10 Terrible
Tanner
Travelled with family, Travelled with family and small children
5 Aug 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were given room 415 upon check in and walked in to a noticeable musty smell snd immediately saw mold. It was everywhere. Growing on the chair, all over the air conditioner, the bathroom walls, shower and tub. Literally everywhere. It was like a nightmare. One of the beds were partially made and the precious guests keys were still laying on the table. My husband went to the receptionist to show her the mold and get a new room. She was very kind, apologetic and took us to look at 8 other rooms on multiple floors before we found one without mold. That was on the 2nd floor. So we settled for that room even though it was dirty with melted chocolate all in the floor and on the side of the bed. Also noticed that the housekeeper re packaged up and recycled a previously used bar of soap on the counter. It was still wet in the box. Towels were dirty with blood and other brown poop looking stains. I couldn't believe it. Especially with this being a Hampton inn. We had just traveled the whole country, from California to Tennessee as we are military and are moving on orders. We have stayed at 11 different hotels on this trip and have NEVER experienced or seen what we saw this hotel. It was actually scary. The pool was full of algae and very nasty also. Ice machines were leaking on all floors. The following morning my husband went to speak to the operations manager, alex and told her everything, and she thought a $40 comp was suitable for this absolutely unacceptable mess.
Tanner
Stayed 1 night in Aug 2025