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The Burton Hotel and Cloud Nine

3.0 star property

Photo gallery for The Burton Hotel and Cloud Nine

Indoor pool
Garden
Hypo-allergenic bedding, individually decorated, individually furnished
Interior
Fitness facility

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi

Explore the area

View map
1 Mill Street, Kington, England, HR5 3BQ
  • Place, Hergest Croft Gardens
    ‪14 min walk‬
  • Place, Royal Welsh Showground
    ‪31 min drive‬
  • Place, Ludlow Castle
    ‪35 min drive‬

Room options

View all photos for Deluxe Double Room

Hypo-allergenic bedding, individually decorated, individually furnished

Deluxe Double Room

9.6 out of 10
Exceptional
(12 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Triple Room

Triple Room

Triple Room

8.8 out of 10
Excellent
(8 reviews)
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible

9.6 out of 10
Exceptional
(5 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room

Hypo-allergenic bedding, individually decorated, individually furnished

Deluxe Twin Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 2
  • 2 Single Beds

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About the area

Kington

Located in Kington, The Burton Hotel and Cloud Nine is within a 5-minute drive of Hergest Croft Gardens and Small Breeds Farm Park and Owl Centre. .This spa hotel is 18.5 mi (29.8 km) from Brecon Beacons National Park and 3.3 mi (5.2 km) from Hergest Ridge.

What's nearby

  • Hergest Croft Gardens - 14 min walk - 1.2 km
  • Royal Welsh Showground - 31 min drive - 41.0 km
  • Ludlow Castle - 35 min drive - 41.0 km
  • Malvern Hills - 50 min drive - 68.7 km
  • Morgan Motor Company - 57 min drive - 76.1 km

Getting around

  • Leominster Station - 20 min drive

Restaurants

  • ‪Boat Inn - ‬13 min drive
  • ‪The Harp - ‬7 min drive
  • ‪The Red Lion - ‬9 min drive
  • ‪The Royal Oak - ‬7 min drive
  • ‪The Burton Hotel - ‬1 min walk

About this property

The Burton Hotel and Cloud Nine

Hotel in Kington with a full-service spa and an indoor pool
The Burton Hotel and Cloud Nine offers 25 accommodations with hair dryers and complimentary toiletries. Each accommodation is individually furnished and decorated. Flat-screen televisions are featured in guestrooms.

This Kington hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested.

An indoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cloud 9 Spa has 2 treatment rooms. Services include hot stone massages, sports massages, Swedish massages, and manicures and pedicures. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Stay in one of 25 guestrooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include desks and electric kettles, and housekeeping is provided daily.
Relax at the full-service spa, where you can enjoy massages. You can take advantage of recreational amenities such as an indoor pool, a hot tub, and a sauna. This hotel also features complimentary wireless internet access, concierge services, and wedding services.
Satisfy your appetite for lunch or dinner at the hotel's restaurant, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. A complimentary English breakfast is served daily from 7:30 AM to 9:30 AM.
Featured amenities include complimentary newspapers in the lobby, multilingual staff, and luggage storage. Event facilities at this hotel consist of conference space and meeting rooms. Free self parking is available onsite.
A complimentary English breakfast is served each morning between 7:30 AM and 9:30 AM.
Onsite venue - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Onsite venue #2 - This bar specializes in local and international cuisine and serves lunch, dinner, and light fare. A children's menu is available. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free English breakfast available daily 7:30 AM to 9:30 AM
  • A bar/lounge
  • A restaurant

Things to do

  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Mini golf
  • Sauna
  • Steam room

Family friendly

  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Garden

Full-service spa

  • 2 treatment rooms
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessibility
  • Wheelchair-accessible parking

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Electric kettle
  • Limited room service

More

  • Desk
  • Free local calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 8:00 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 30.0 per day
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 30.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children under 16 years old are not allowed in the spa without adult supervision

Property is also known as

Burton Hotel Cloud Nine Kington
Burton Hotel Cloud Nine
Burton Cloud Nine Kington
Burton Cloud Nine
The Burton Hotel Cloud Nine
The Burton Cloud Nine Kington
The Burton Hotel and Cloud Nine Hotel
The Burton Hotel and Cloud Nine Kington
The Burton Hotel and Cloud Nine Hotel Kington

The Burton Hotel and Cloud Nine Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 187 out of 285 reviews
Rating 8 - Good. 81 out of 285 reviews
Rating 6 - Okay. 14 out of 285 reviews
Rating 4 - Poor. 3 out of 285 reviews
Rating 2 - Terrible. 0 out of 285 reviews

9.2/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

6/10 Okay

Kulvinder

Liked: Staff & service
Very outdated bar and restaurant area, we were in the new building which was a bit more modern. Spa wouldn’t really call it a spa either it’s more of a leisure centre with a hot tub unfortunately
Stayed 1 night in Oct 2025

8/10 Good

Imad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly
Stayed 2 nights in Oct 2025

10/10 Excellent

Sonia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great team and lovely stay - The girls at reception were so helpful and sweet, exactly what we needed, thank you
Stayed 1 night in Oct 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room , nice spa and good food
Stayed 1 night in Oct 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service throughout
Stayed 1 night in Oct 2025

8/10 Good

Patrick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice old hotel, comfy room, good food with leasure facilities. Enjoyed my stay.
Stayed 1 night in Oct 2025

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were very helpful and the room was very clean and the choice of evening meals was really good
Stayed 2 nights in Oct 2025

10/10 Excellent

Mr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Polite and very helpful staff at reception and dining. Lovely breakfast and excellent accommodation. Me and partner had a very Special time together 10/10
Stayed 1 night in Oct 2025

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Gym, pool and overall site. Friendly staff, decent food. Will be staying again
Stayed 3 nights in Sep 2025

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities

Love this place

Lovely people, hotel and spa
Stayed 2 nights in Sep 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Great place. Great staff.
Stayed 3 nights in Jul 2025

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and Friendly

Very clean and friendly. Excellent swimming pool
Stayed 4 nights in Aug 2025

10/10 Excellent

alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An old building but good facilities and friendly staff
Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay passing through

We had a very nice stay here. Room was great, good shower, nice bed. Breakfast was the type your order from menu, but decent options and well-made. Loved the pool part, quiet and relaxing, with a small pool, sauna and jacuzzi. Highlight was the staff, very friendly and helpful. Caveat on the rooms. Old part of hotel must be 50-100 years old. And rooms show that. While in the back they extended hotel with another building, where we stayed, these rooms are very modern and new.
Stayed 1 night in Aug 2025

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The Burton & Cloud Nine

Lovely atmosphere, friendly & helpful staff. Bar meals prices equated with other pubs & very good range of choices. Large room, very comfortable. Good parking. Lovely pool.
Stayed 7 nights in Aug 2025

10/10 Excellent

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Three day trip

We stayed in the modern annex next to the hotel, the facilities were excellent and it was lovely to be able to use the swimming pool in the spa.
Stayed 3 nights in Jul 2025

8/10 Good

MArk

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Dominic

Liked: Cleanliness, staff & service, room comfort

Everything is good, staff were great.

The hotel highlights are the staff. All young but all so incredibly professional and helpful. The room we had was in a newer block and the room was good. It had a Separate patio area. Bed was comfortable. The shower floor did become very slippy when wet and a lot of water does escape from the shower onto the bathroom floor. We tried the restaurant and the food was good and reasonably priced. Breakfast is also included and again was good. We also used the leisure facilities and had a good swim in the pool. The bar was large and very reasonably priced. The town of Kington is a bit tired. Quite a lot of empty units but if your looking for a reasonably priced room and the location works for you I would say give this hotel and the incredible staff a go.
Stayed 1 night in Jul 2025

10/10 Excellent

George

Stayed 1 night in Jul 2025

8/10 Good

Brett

Liked: Cleanliness, staff & service, room comfort

Poor check in check out but nice stay

We arrived for check in and it was a disappointment . We waited for 5 mins at the front desk when a local customer said no one’s been at the desk for ages you may want to ask the bar staff . So I went to the bar and the bar staff looked at me like I had 3 heads and said I don’t deal with that . So I asked who does and where are they . Again he just looked like I had 3 heads . So eventually after 20 minutes I googled the number for the hotel and phoned when the person who was on the front desk came out of the cellar . She couldn’t find our booking and had to check for it . She then showed us to our room which was very nice ( although the bath plug wouldn’t pull out to drain the water ) the food was very nice in the restaurant that night and at breakfast the next morning . The leisure facilities was also very nice with a pool and jacuzzi to relax in . It was very warm in the room but as it was one of the hottest days of the year that was the same everywhere . Upon check out we had another slight issue , a different front desk staff wanted to charge us for the room which we had pre paid . This was quickly resolved showing them the email receipt but again just let the whole check in check out part of it down massively.
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

my stay at the Burton Hotel

Fab hotel very clean our room was really nice and quite. Highly recommend the pool and sauna. Friendly staff who went above and beyond to help.
Stayed 1 night in May 2025

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hidden gem

Very friendly,helpful staff who went out of their way to make us welcome and comfortable. Lovely clean room, modern facilities. Pool was lovely. Pleasant town with history, plenty of walks in the area. Would thoroughly recommend this hotel.
Stayed 1 night in May 2025

8/10 Good

Paula

Liked: Cleanliness, staff & service, room comfort
Staff very friendly and welcoming
Stayed 2 nights in Apr 2025

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Catherine

Stayed 2 nights in Mar 2025