See all properties
Save

Crowne Plaza Kitchener-Waterloo by IHG

4.0 star property

Photo gallery for Crowne Plaza Kitchener-Waterloo by IHG

Welcome to Crowne Plaza, a hotel with a modern architectural design featuring a prominent entrance and glass facade.
Experience the warmth of a crackling fire in our inviting lobby, where a unique display and comfortable seating area await.
Relax in style with plush sofas and a unique reception desk in our inviting lobby.
Relax in this stylish room with two single beds, a flat-screen TV, and a comfortable chair.
Relax in a stylish living area with a flat-screen TV, comfortable sofa, and armchair.

Popular amenities

  • 24/7 front desk
  • Bar
  • Room service
  • Spa

Explore the area

Map
105 King St E, Kitchener, ON, N2G2K8
  • Centre In The Square
    ‪8 min walk‬
  • Kitchener Memorial Auditorium Complex
    ‪20 min walk‬
  • Bingemans
    ‪6 min drive‬
  • Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪14 min drive‬

Room options

View all photos for Standard Room

1 bedroom, premium bedding, desk, blackout curtains

Standard Room

  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

8.8 out of 10
Excellent
(6 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

1 bedroom, premium bedding, desk, blackout curtains

Premium Room, 1 King Bed

8.6 out of 10
Excellent
(21 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

Premium Room, 2 Queen Beds

Premium Room, 2 Queen Beds

8.4 out of 10
Very good
(8 reviews)
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

1 bedroom, premium bedding, desk, blackout curtains

Standard Room, 2 Queen Beds

8.2 out of 10
Very good
(82 reviews)
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Accessible Bathtub (Communication, Accessible Tub)

1 bedroom, premium bedding, desk, blackout curtains

Premium Room, 1 King Bed, Accessible Bathtub (Communication, Accessible Tub)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, premium bedding, desk, blackout curtains

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(41 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Relax outdoors with sofas, chairs, and a fire feature, surrounded by a modern building with large windows.

Home2 Suites By Hilton Kitchener

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.6 out of 5, Wonderful, (139)
The price is NZ$224
for 1 room
includes taxes & fees
14 Aug - 15 Aug
Home2 Suites By Hilton Kitchener

About the area

Kitchener

With a stay at Crowne Plaza Kitchener-Waterloo by IHG, you'll be centrally located in Kitchener, within a 10-minute walk of Kitchener-Waterloo Art Gallery and Centre In The Square. .This spa hotel is 1.2 mi (2 km) from Kitchener Memorial Auditorium Complex and 2.7 mi (4.4 km) from Wilfrid Laurier University.

What's nearby

  • Centre In The Square - 8 min walk - 0.7 km
  • Kitchener Memorial Auditorium Complex - 20 min walk - 1.7 km
  • Bingemans - 6 min drive - 5.1 km
  • Wilfrid Laurier University - 7 min drive - 5.1 km
  • University of Waterloo - 8 min drive - 5.4 km

Getting around

  • Kitchener Station - 14 min walk
  • Toronto Pearson Intl. Airport (YYZ) - 67 min drive

Restaurants

  • ‪Crabby Joe's Bar & Grill - ‬1 min walk
  • ‪Rose Cafe - ‬1 min walk
  • ‪Coffee Culture Cage and Eatery - ‬2 min walk
  • ‪Variedad Latina Restaurant - ‬2 min walk
  • ‪The Yeti Cafe - ‬4 min walk

About this property

Crowne Plaza Kitchener-Waterloo by IHG

Hotel with a full-service spa, a quick walk to Centre In The Square
Crowne Plaza Kitchener-Waterloo by IHG offers 201 accommodations with coffee/tea makers and designer toiletries. Beds feature premium bedding. 37-inch LED televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers with deep soaking bathtubs, rainfall showerheads, and hydromassage showerheads. Bathrooms are also outfitted with complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Karma Medi Spa has 3 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a mud bath and a sauna. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.
Make yourself at home in one of the 201 guestrooms featuring refrigerators and microwaves. Wired and wireless internet access is complimentary, while 37-inch LED televisions with cable programming provide entertainment. Private bathrooms have deep soaking bathtubs and rainfall showerheads. Conveniences include phones, as well as desks and coffee/tea makers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Enjoy American cuisine at Aqua Lounge Restaurant, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours).
Featured amenities include complimentary wired internet access, a business center, and express check-out. Planning an event in Kitchener? This hotel has 15000 square feet (1394 square meters) of space consisting of a conference center and 11 meeting rooms. Self parking (subject to charges) is available onsite.
Aqua Lounge Restaurant - This restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Aqua Lounge Restaurant - This bar specializes in American cuisine and serves dinner only. Open daily.
Late night fare is available from room service (during limited hours).

Languages

English, French, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Secured, covered parking on site (CAD 12 per night)
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Aqua Lounge Restaurant
  • Aqua Lounge Restaurant

Things to do

  • Full-service spa
  • Indoor pool

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 11 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (15,000 square foot of space)

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Massage
  • Mud bath
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom

More

  • 1 building
  • 10 floors
  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or hydromassage showerhead
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 37-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 19

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 15.0 per stay
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 250.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Covered self parking fee: CAD 12.00 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 15.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 10:00 AM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
A car is recommended for transportation to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Kitchener-Waterloo Hotel
Crowne Plaza Kitchener-Waterloo
Delta Kitchener-Waterloo Hotel Kitchener
Crowne Plaza Kitchener Waterloo
Crowne Plaza Kitchener-Waterloo by IHG Hotel
Crowne Plaza Kitchener Waterloo an IHG Hotel
Crowne Plaza Kitchener-Waterloo by IHG Kitchener
Crowne Plaza Kitchener-Waterloo by IHG Hotel Kitchener

Crowne Plaza Kitchener-Waterloo by IHG Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 609 out of 1241 reviews
Rating 8 - Good. 331 out of 1241 reviews
Rating 6 - Okay. 172 out of 1241 reviews
Rating 4 - Poor. 57 out of 1241 reviews
Rating 2 - Terrible. 72 out of 1241 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Angeline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

6/10 Okay

Chris

Business traveller
Liked: Cleanliness, staff & service
The customer service was about the only good thing with this property. Checking in I was asked for my email and since then my inbox has been initiated. I had to increase the heat in the room to 81 degrees just to take the chill off . Parking is unsafe .
Stayed 1 night in Apr 2025

10/10 Excellent

Joshua

Liked: Cleanliness, property conditions & facilities
Fast. Efficient. Worth it.
Stayed 1 night in May 2025

10/10 Excellent

Shivani

Liked: Property conditions & facilities
Very nice staff
Stayed 1 night in Apr 2025

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Wayne

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
The room we stayed in (# 660) was clean and comfortable. Staff were always courteous and friendly. The buffet breakfast in the morning was probably the best I've ever had at a hotel. The egg station was a nice touch that my wife took advantage of. Well done. Not accustomed to having to pay for parking at a hotel so I wasn't too happy about that. Nor is the location of the parking facility ideal for Hotel guests. Next time I stay at the Hotel I'll know to drop off my bags first then go park the car. I suggest you put something on your Website that speaks to that and to clearly show (in a picture or video) where the entrance is on Benton street. I had to call the Hotel to find out if it was self-park or valet parking and if it was self-park WHERE DO YOU PARK?.
Stayed 1 night in Apr 2025

10/10 Excellent

Sagida

Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet place.
Stayed 3 nights in Apr 2025

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

6/10 Okay

Jagdeep

Stayed 2 nights in Apr 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was great, food was great the only complaint is paying to park at a hotel you're paying to stay at and 12 bucks a night to boot. But a great old hotel.
Stayed 4 nights in Apr 2025

10/10 Excellent

Anna

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

6/10 Okay

Karen

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

ANGIE

Stayed 1 night in Apr 2025

10/10 Excellent

Julian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front office staff is amazing.
Stayed 3 nights in Apr 2025

8/10 Good

Mihaela

Liked: Cleanliness, property conditions & facilities
The hotel is nice and the overall experience was pretty good. What can be improved is the checkout process. I was in Kitchener for my son’s volleyball tournament. Probably the majority of the hotel guests were coaches, athletes and families. Last day of our stay we had to checkout early
Stayed 2 nights in Apr 2025

6/10 Okay

Justin

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2025

4/10 Poor

bernardo

Liked: Cleanliness, staff & service
Old property needs to be upgraded. The bathroom very very small, no separate shower, just a bathtub with a shower head which makes it not easy to get in and out for senior people. Never ending narrow ugly corridors. Poor signs to find elevators. Parking uncomfortable, along walk when busy. Only good point is a very good buffet breakfast with excellent service.
Stayed 1 night in Apr 2025

6/10 Okay

Melissa

Travelled with family
Liked: Staff & service, amenities
I liked the recreation facilties in the basement. I found our room a bit dirty - glass in bathroom was not clean, rug in main room looked dirty, mini fridge kept freezing our food. Linenes and towels were good quality
Stayed 2 nights in Apr 2025

6/10 Okay

Melissa

Liked: Staff & service
The room felt a bit dirty. The rug in the main part of the room needs cleaning. Beds a bit too soft but bedding and towels seemed good quality
Stayed 1 night in Apr 2025

6/10 Okay

andrew

Stayed 1 night in Apr 2025

8/10 Good

taralea, Moorefield

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and service Room was a bit weathered Very small bathroom for four person room
Stayed 1 night in Apr 2025

8/10 Good

Tracey

Travelled with family
Liked: Cleanliness, staff & service, amenities
I was originally attracted to the bowling and arcade entertainment but the arcade is very run down. Many of the machines do not work. I know it is run by a third party, but please don’t advertise something that you don’t have quality control over if it’s going to be a huge disappointment. The restaurant breakfast buffet is reasonably priced with lots of nice options like an omelet station and fresh crepes. The staff was really nice and helpful.
Stayed 2 nights in Apr 2025

4/10 Poor

Omo

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Parking is too far from property. we lost power, couldn't get change of sheets. left a day earlier than originally planned.
Stayed 3 nights in Apr 2025

10/10 Excellent

Julian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front Office staff Hera was extremely helpful. Excellent food at the restaurant.
Stayed 2 nights in Apr 2025

10/10 Excellent

Deanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025