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Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG

2.5 star property

Photo gallery for Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG

Exterior
Indoor pool
Point of interest
Exterior
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
14 Benjamin Rd, Farmer's Market Road, Township of Woolwich, ON, N2V 2J9
  • Place, St. Jacobs Market District Visitor Information Centre
    ‪1 min walk‬
  • Place, St. Jacobs Outlets
    ‪2 min walk‬
  • Place, St Jacobs Farmers Market
    ‪3 min walk‬
  • Airport, Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪19 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible

Standard Room, 2 Queen Beds, Accessible | Bathroom

Standard Room, 2 Queen Beds, Accessible

8.0 out of 10
Very good
(15 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

Suite, 2 Queen Beds

Suite, 2 Queen Beds

9.0 out of 10
Wonderful
(32 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, Multiple Beds

Room amenity

Suite, Multiple Beds

9.2 out of 10
Wonderful
(30 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(55 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Jetted Tub

Suite, 1 King Bed, Jetted Tub

Suite, 1 King Bed, Jetted Tub

7.8 out of 10
Good
(7 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Accessible

9.0 out of 10
Wonderful
(8 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Suite, 1 King Bed with Sofa bed

9.4 out of 10
Exceptional
(18 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Standard Room

8.4 out of 10
Very good
(17 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Bathroom

Standard Room, 2 Queen Beds

8.8 out of 10
Excellent
(97 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About the area

Township of Woolwich

With a stay at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG, you'll be centrally located in Township of Woolwich, within a 10-minute drive of University of Waterloo and Wilfrid Laurier University. .This hotel is 0.1 mi (0.1 km) from St. Jacobs Outlets and 0.1 mi (0.2 km) from St. Jacobs Market District Visitor Information Centre.

What's nearby

  • St. Jacobs Market District Visitor Information Centre - 1 min walk - 0.0 km
  • St. Jacobs Outlets - 2 min walk - 0.2 km
  • St. Jacobs Country Playhouse - 3 min walk - 0.3 km
  • St Jacobs Farmers Market - 3 min walk - 0.3 km
  • Waterloo Central Railway - 5 min walk - 0.5 km

Getting around

  • Kitchener Station - 14 min drive
  • Kitchener, ON (YKF-Region of Waterloo Intl.) - 24 min drive

Restaurants

  • ‪The Fritter Co - ‬5 min walk
  • ‪Ray Woodey's Craft Chippery - ‬4 min walk
  • ‪Tim Hortons - ‬20 min walk
  • ‪State & Main Kitchen & Bar - ‬19 min walk
  • ‪Starbucks - ‬18 min walk

About this property

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG offers 103 accommodations with laptop-compatible safes and complimentary newspapers. Each accommodation is individually furnished and decorated. Select Comfort beds feature Egyptian cotton sheets. 42-inch LED televisions come with premium digital channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

This Township of Woolwich hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 103 individually decorated guestrooms, featuring refrigerators and LED televisions. Your Select Comfort bed comes with Egyptian cotton sheets. Complimentary wired and wireless internet access keeps you connected, and digital programming provides entertainment. Private bathrooms have designer toiletries and hair dryers.
Don't miss out on recreational opportunities including an indoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, a television in a common area, and tour/ticket assistance.
Grab a bite from the snack bar/deli serving guests of Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG. A complimentary buffet breakfast is included.
Featured amenities include a business center, a 24-hour front desk, and multilingual staff. Planning an event in Township of Woolwich? This hotel has 1200 square feet (111 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.
Guests are offered a complimentary buffet breakfast.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool
  • Splash pad
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Splash pad

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 1,200 square feet of conference space
  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2013
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LED TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CAD 25.0 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Rollaway bed fee: CAD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Pool access available from 6 AM to 10 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Hotel St Jacobs
Holiday Inn Express Hotel St Jacobs Hotel
Holiday Inn Express Hotel St Jacobs Hotel Waterloo
Holiday Inn Express Waterloo St Jacobs Township of Woolwich
Holiday Inn Express Hotel & Suites Waterloo - St Jacobs Ontario
Holiday Inn Express Hotel Suites Waterloo St Jacobs
Express Waterloo St Jacobs To
Holiday Inn Express Hotel Suites Waterloo St Jacobs
Holiday Inn Express Hotel Suites Waterloo St Jacobs by IHG
Holiday Inn Express Hotel Suites Waterloo St Jacobs an IHG Hotel

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 718 out of 1286 reviews
Rating 8 - Good. 354 out of 1286 reviews
Rating 6 - Okay. 127 out of 1286 reviews
Rating 4 - Poor. 43 out of 1286 reviews
Rating 2 - Terrible. 44 out of 1286 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Margaret

Stayed 1 night in Dec 2025

10/10 Excellent

Deborah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No issues whatsoever
Stayed 3 nights in Dec 2025

10/10 Excellent

Tom

Stayed 1 night in Nov 2025

10/10 Excellent

Rosana Sou Guin

Stayed 3 nights in Dec 2025

10/10 Excellent

Karin

Stayed 1 night in Dec 2025

10/10 Excellent

Julie

Liked: Cleanliness, property conditions & facilities
Room was clean and nicely renovated. Staff were very friendly and helpful.
Stayed 1 night in Dec 2025

4/10 Poor

Sunny

Stayed 1 night in Dec 2025

10/10 Excellent

Nando, Kitchener

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was amazing. Clean, spacious and quiet. By far one of the best we have stayed at. Staff was friendly as well. Only concern was the wait for the security deposit.
Stayed 1 night in Dec 2025

10/10 Excellent

Peter

Stayed 1 night in Dec 2025

8/10 Good

Sherrue

Stayed 2 nights in Nov 2025

10/10 Excellent

Jie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All are great!
Stayed 1 night in Nov 2025

8/10 Good

larry

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrific location with close proximity to the St Jacobs Market and surrounding towns. Unfortunately, after the snow the parking lot was not cleaned the best and was very icey
Stayed 2 nights in Nov 2025

8/10 Good

TERRY

Travelled with family
Liked: Cleanliness, property conditions & facilities
Room cleanliness exceded my expectations. Wish the TV had smart features so I can have other options like youtube and netflix, instead of just cable. Also, I think the milk (both kinds) at breakfast were about to go bad.
Stayed 1 night in Nov 2025

10/10 Excellent

Anthony

Liked: Cleanliness, property conditions & facilities
The room was very clean and comfortable. Breakfast was adequate. The staff were very courteous. We will be returning.
Stayed 1 night in Nov 2025

8/10 Good

Susan

Liked: Cleanliness
Stayed 1 night in Nov 2025

10/10 Excellent

Cassandra

Liked: Property conditions & facilities
Great updated rooms, helpful staff. Only downfall was it was very noisy as there were a group of about 10 kids running up and down the hall for a while.
Stayed 1 night in Nov 2025

10/10 Excellent

jim

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
all good
Stayed 1 night in Nov 2025

8/10 Good

Lisa

Stayed 2 nights in Nov 2025

10/10 Excellent

Dolores

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, exceptionally clean and good breakfast.
Stayed 1 night in Nov 2025

2/10 Terrible

Jennifer

Disliked: Cleanliness, property conditions & facilities
The check in process was slow. The beds are very hard and the heating/AC unit was so loud we had to it off to sleep.
Stayed 2 nights in Nov 2025

10/10 Excellent

Jon Ann

Liked: Cleanliness, amenities, property conditions & facilities
We loved the hotel for our ladies getaway. Beautiful hotel. The booking was perfect. Everything went so smooth. We will def be back.
Stayed 2 nights in Nov 2025

8/10 Good

Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast could be a Little better
Stayed 2 nights in Nov 2025

6/10 Okay

Samantha

Travelled with family
Liked: Cleanliness, staff & service
We had no towels in the room, no towels at the pool, too much chlorine and the pool was very cold in the morning. We went 2 years ago and did enjoy our time so we were excited to come back but it seemed to lack a bit in comparison to our last stay. Breakfast had less options this time too but still tasted good. Staff was friendly and the room was clean and the beds were comfy.
Stayed 1 night in Nov 2025

6/10 Okay

Cathy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
No towels in room. Had to ask for them.
Stayed 1 night in Nov 2025

10/10 Excellent

April

Stayed 1 night in Nov 2025