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Kipriotis Village Resort - All Inclusive

5.0 star property

Photo gallery for Kipriotis Village Resort - All Inclusive

Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers
Property grounds
3 bars/lounges, 2 poolside bars, beach bar
On the beach, beach cabanas, sun-loungers, beach umbrellas
5 restaurants, lunch, dinner, brunch served; international cuisine

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • All-inclusive
  • Hot tub
  • Pool
  • Breakfast included
  • Gym

Explore the area

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Georgiou Papandreou Street, Psalidi, Kos, Kos Island, 85300
  • Psalidi Beach
    ‪5 min walk‬
  • Agios Fokas Beach
    ‪3 min drive‬
  • Kos Marina
    ‪4 min drive‬
  • Kos (KGS-Kos Island Intl.)
    ‪33 min drive‬

Room options

View all photos for Family Junior

In-room safe, blackout curtains, free cots/infant beds, free WiFi

Family Junior

  • 40 sq m
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Executive Suite

In-room safe, blackout curtains, free cots/infant beds, free WiFi

Executive Suite

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 2 Double Sofa Beds

View all photos for Family Maisonette

In-room safe, blackout curtains, free cots/infant beds, free WiFi

Family Maisonette

  • 30 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Double Room, Garden View

In-room safe, blackout curtains, free cots/infant beds, free WiFi

Double Room, Garden View

  • 24 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Double Room, Sea View

In-room safe, blackout curtains, free cots/infant beds, free WiFi

Double Room, Sea View

  • 24 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Family Comfort 2 Bedroom

View from room

Family Comfort 2 Bedroom

8.0 out of 10
Very good
(2 reviews)
  • 47 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed, 2 Twin Beds and 1 Double Sofa Bed

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About the area

Kos

When you stay at Kipriotis Village Resort - All Inclusive in Kos, you'll be on the beach, within a 5-minute drive of Psalidi Beach and Agios Fokas Beach. .This all-inclusive property is 2.7 mi (4.3 km) from Port of Kos and 8.4 mi (13.6 km) from Tigaki Beach.

What's nearby

  • Psalidi Beach - 5 min walk - 0.5 km
  • Agios Fokas Beach - 3 min drive - 2.7 km
  • Kos Marina - 4 min drive - 3.4 km
  • Kos Castle - 6 min drive - 4.6 km
  • Port of Kos - 6 min drive - 4.6 km

Getting around

  • Kos (KGS-Kos Island Intl.) - 45 min drive

Restaurants

  • ‪Marina Cafe - ‬4 min drive
  • ‪Lobby Bar - ‬3 min walk
  • ‪Macedonia Restaurant - ‬7 min walk
  • ‪Restaurant Poseidon - ‬2 min drive
  • ‪SKIPPER - ‬4 min drive

About this property

Kipriotis Village Resort - All Inclusive

Luxury property on the beach, with water park
Kipriotis Village Resort - All Inclusive offers 709 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Rooms open to balconies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Televisions come with satellite channels. Housekeeping is provided daily.

7 outdoor tennis courts and a water park with waterslides are featured at the property. An indoor pool, a children's pool, a seasonal outdoor pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Hippocrates Holistic Spa has 5 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 709 air-conditioned rooms featuring refrigerators. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have shower/tub combinations and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a water park, outdoor tennis courts, and an indoor pool. Additional features at this property include complimentary wireless internet access, concierge services, and an arcade/game room.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at Macedonia I, one of the property's many dining establishments, which include 5 restaurants and a coffee shop/cafe. When you are in need of a refreshing drink, visit the beach bar or one of 3 bars/lounges, or 2 poolside bars. A complimentary buffet breakfast is served daily from 7:30 AM to 10:30 AM.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Kos? This property has 32292 square feet (3000 square meters) of space consisting of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:30 AM and 10:30 AM.
Macedonia I - Overlooking the garden, this restaurant specializes in international cuisine and serves brunch and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.
Italian Restaurant - Overlooking the pool, this theme restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open select days.
Ilios BBQ - Overlooking the pool, this theme restaurant specializes in barbecue and serves lunch only. Open daily.
Atrium Greek Restaurant - This restaurant specializes in Greek cuisine and serves dinner only. Reservations are required. Open select days.
Palmy - Cook your own BBQ - Overlooking the pool and garden, this theme restaurant specializes in Greek cuisine and serves dinner only. Reservations are required. Open daily.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

Buffet meals, snacks, and select beverages included
Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Soccer
Volleyball

Lessons/classes/games

Aerobics
Water fitness
Yoga

Entertainment

Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free secured, uncovered self parking on site
  • Free extended parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • 2 poolside bars
  • 3 bars/lounges
  • 5 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Atrium Greek Restaurant
  • Ilios BBQ
  • Italian Restaurant
  • Macedonia I
  • Palmy - Cook your own BBQ

Things to do

  • 7 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Horseback riding/rentals
  • Hot tub
  • Indoor pool
  • Mini golf
  • Pilates classes
  • Playground
  • Private wine tours
  • Sauna
  • Scuba diving
  • Seasonal outdoor pool
  • Shopping
  • Snorkelling
  • Tennis lessons
  • Water park
  • Waterslide
  • Wine tours

Family friendly

  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Playground
  • Pool toys
  • Seasonal outdoor pool
  • Snack bar/deli
  • Stroller
  • Water park
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (32,292 square foot of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 floors
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

The property is closed between November 01 and April 20.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, EUR 4.00 per accommodation, per night
  • A tax is imposed by the city: From 1 April - 31 October, EUR 15.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: EUR 75 per vehicle
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 1143Κ044A0572900

We should mention

Cash transactions at this property cannot exceed EUR 500, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from April to October
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
In accordance with national/local laws, air conditioning may be restricted to certain hours from 01 June to 15 September
Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision
Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Kipriotis
Kipriotis Village All Inclusive Kos
Kipriotis Village Hotel
Kipriotis Village Hotel Kos
Kipriotis Village Kos
Village Kipriotis
Kipriotis Village Resort Kos
Kipriotis Village Resort
Kipriotis Village Resort All Inclusive
Kipriotis Village All Inclusive
Kipriotis Village Resort All Inclusive Kos
Kipriotis Village Resort All Inclusive
Kipriotis Village All Inclusive Kos
Kipriotis Village All Inclusive
All-inclusive property Kipriotis Village Resort - All Inclusive
Kipriotis Village Resort - All Inclusive Kos
Kipriotis Village Resort
Kipriotis Village
Kipriotis Village Inclusive
Kipriotis Village Resort All Inclusive
Kipriotis Village Resort - All Inclusive Kos
Kipriotis Village Resort - All Inclusive All-inclusive property

Kipriotis Village Resort - All Inclusive Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 39 out of 195 reviews
Rating 8 - Good. 80 out of 195 reviews
Rating 6 - Okay. 42 out of 195 reviews
Rating 4 - Poor. 19 out of 195 reviews
Rating 2 - Terrible. 15 out of 195 reviews

7.0/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

7.2/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

6/10 Okay

Farzad

Travelled with family
Disliked: Room comfort
Stayed 1 night in May 2025

2/10 Terrible

Mark

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is sold by Expedia as a 5 star even though the hotel claim it's a 4 star. It was quite possibly the dirtiest most run down shabby hotel I've ever stayed in. The pools had algae all around the edge, most of the slides were closed and looked to be in a state of disrepair. Room cleaners, came in dail but only folded the wet towels that we had left to air and made the bed. Nothing more. Staff were lazy and unpleasant, not even bothering to put cutlery on tables then rudely asking "what do you want?" When you look for some. Food was the same every day, basic incorrectly cooked tasteless food. Had chicken that was raw in the middle on 2 occasions. When you mention it to staff they shrug and blame someone else. Reception staff were so rude, unapologetic and unfriendly. Even asking a simple question in a polite manner got you a short sharp grunt of a response. The hotel will not provide water, other than the single bottle in the room on arrival. When you ask for more you are sent to closed bars to buy more, or told to go to the shop - whose credit card machine never works!! Alcoholic drinks were so watered down there was barely any alcoholic content in them. "Cocktails" were just premade sugary rubbish. Overall a disgusting cesspit of a hotel. You couldn't pay me enough to go back. There are far better 2 star hotels out there!
Stayed 7 nights in Sep 2024

2/10 Terrible

Manuel, Salisbury

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked leaving the property. Too many dislikes to mention Property poorly maintained, unclean with mould in the rooms, cobwebs, & cockroaches. Cleaners will try ONCE to enter rooms - if inconvenient, they will not come back. They only provide clean towels & make beds. No evidence of floor clean, etc. Saw a cook spitting on restaurant floor. Complaints ignored, staff are rude & don't resolve issues. Lots of shoulder shrugging meaning "So what". Different all-inc rules in different areas, long queues just to get a drink. Water chargeable, aircon chargeable, private beach loungers chargeable. The cockroaches are free! Food awful - couldn't even make a Greek salad right. Staff tell lies. Manager never present & refuses to speak with guests. Pools dirty/murky, unmaintained. Only entertainment staff are pleasant. Entire premise of this resort is to make getting food/drinks as difficult as possible and for guests to pay additional amounts for everything. Payable drinks - only some prices listed, others made up on the spot. One bar might give you a free coffee, another may charge and there is no overlap in times so that you are stuck with having to move around the property to the ones which are open at the time you need them, rather than having a choice. Hotel charge 15 euro per room for a taxi to the old town. You'll wait up to an hour for it only to find it's a shuttle that has other passengers and stops at other hotels. Call a local taxi, 10 mins to town - cost 10 euros!
Stayed 7 nights in Sep 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Worse stay I’ve had in decades. The good was breakfast buffet. That’s it. There were ants, roaches, and geckos in my room as well as lots of mold. The water pressure was non-existent. The food was horrible, when you can’t eat the pizza, you can only imagine how bad all the other food was. The tennis courts were destroyed and the equipment rackets we rented didn’t have grips. The worse of all was the bed, its was hard as sleeping on the floor. At the end, I had to leave a day early, after all the complaints, and they didn’t take care on the final nights payment. Please read this before you stay there, please reconsider because it was the worse place I’ve stayed in and travel for a living.
Stayed 8 nights in Sep 2024

6/10 Okay

Rebecca Louise

Stayed 6 nights in Aug 2024

2/10 Terrible

Beatriz

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Aug 2024

2/10 Terrible

isidore

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The place overcrowds the facility so you are constantly struggling to get something to eat . Getting a lounge chair is almost impossible. Drinks are not drinkable. Food was ok but the dining area was dirty and staff were rude and not at all helpful. Most the staff can barely speak English and do not speak Greek ether.
Stayed 5 nights in Aug 2024

2/10 Terrible

Kelly

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel is so busy with no staff.. so your forever queuing.. Breakfast & dinner never no tables, run out of plates, no air con so it’s so hot Pools are good sizes but hardly any sunbeds to how many people who are on resort.. Don’t book a taxi from reception as they charge your 3x more than normal
Stayed 5 nights in Jun 2024

6/10 Okay

AYSE

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The property is quite old,we stayed at suite room number 26 but just the name is suite not it self at all. Very old furniture ,bsthroom is very old,i but the room was big. The toilets at wayerpark is not clean enough. The internet is our room was very weak and could not use it. The beach towels are for 10 euro deposit they do not accept credit card or USD. Over all doent worth the money we paid for it.
Stayed 1 night in Jun 2024

6/10 Okay

Rochelle

The resort was fine, food options were very basic. Wine was very cheap, felt very rushed at meal times as staff were sweeping around you and removing food nearly 30mins before the advertised end of dining.
Stayed 5 nights in Jun 2024

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, quiet and close to the beach.
Stayed 7 nights in Apr 2024

6/10 Okay

Clarice

Travelled with group
Could do with some renovations. Phone in our room doesn’t work. Need better mattress.
Stayed 9 nights in Oct 2023

6/10 Okay

Jolanta Anna

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Staff & service
Es ist nicht das was im Angebot Stand. Gläser und Teller im Restaurant sind oft dreckig. Bedingung ist unzufrieden und unfreundlich. Die Insel ist wunderschön und ich werde sicher hier wieder kommen aber nicht mehr zu dem Hotel.
Stayed 6 nights in Sep 2023

2/10 Terrible

Maera

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

8/10 Good

Stefan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

short vacation

It was good as I expected
Stayed 4 nights in Jul 2023

6/10 Okay

Danielle

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
A nice location. Resort is dated. Bathrooms could use an update. Food options were limited, similar items each day. Location was beautiful and close to shopping and attractions

10/10 Excellent

JOANNA

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Jun 2023

6/10 Okay

john

Travelled with family
Disliked: Staff & service, property conditions & facilities
Queues for bars were horrendous, have to be up and grab a sunbed by 8 am even though pools dont open until 10am or you wont get a sunbed and not enough sunbeds for amount of guests. Seems as though they do not have enough facilities in general for amount of guests at resort. Some staff are rude, but them some cant do enough for you. Housekeeping is hit and miss and we went 4 days without our room being cleaned and no toilet roll replenished or bins emptied during that time.

4/10 Poor

Mark

Travelled with family
Disliked: Staff & service, property conditions & facilities

Very poor staff and pools.

Overall we were very disappointed with our stay. We paid a lot of money for what we thought was a 4 star hotel but this hotel definitely isn’t 4 star. The reception staff are all rude and not helpful. They never answer the phone and just leave you standing at the desk. The queue for food and drinks are way too long. The biggest disappointment was the quality of the water in the pools. They are filthy dirty and all of our swimwear turned green and we couldn’t wear them again.
Stayed 14 nights in Jul 2023

4/10 Poor

Vanessa

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We came over for a friends wedding, when we arrived at the hotel the internet was down so had to Wait about an hour to get in to our room, once in the room we realised how dated the hotel was compared to the pictures online! We also had ants in our room which having a 1 year old that wants to crawl round isn’t very nice! There is clearly not enough sun beds for the amount of people staying at the hotel we had to sit on the floor if we wanted to sit by the pool! Also we were all inclusive however at night there was only 1 member of staff on the main bar and the queue was horrendous so we went out most nights which isn’t really what we wanted to do when booking all inclusive!
Stayed 4 nights in Jul 2023

10/10 Excellent

Constantinos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023

10/10 Excellent

Ben

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overall very good hotel, can get very busy.

Great week here in june 23, kids had a blast. Food was ok everyday something different and suitable for all tastes. The pool gets very busy and although multiple signs state no reserving sun beds they all seem to get reserved before 9.00 even though the pool is not open until 10. Overall good experience, loads to do and very clean.
Stayed 7 nights in Jun 2023

8/10 Good

filip

Travelled with family
Stayed 7 nights in May 2023

2/10 Terrible

Tim

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This is by far the worst hotel i have ever stayed in. Prepare to que for everything and dont expect to sit down as a family together for a meal. We had a horrible stay, playgrounds are leathal 3 kids in space 5 minutes injured, gaps in safty matts and sticking up. We went to a show and kids were dancing beside the stage which had water veside it with signs stating water, we realized after 10minutes when we start getting a smell it was sewerage from the toilets beside the stage, we alerted the animation team to stop the show and reported it to guest relations it still continued for at least 30min. We asked to be refunded or moved hotel after this, only positive was a really nice lady called Ria in guest relations who moved us to another hotel. Really annoyed with the management of this hotel they dont care, wont speak to there guests. My 2 year old has been very sick since we have returned and we have had him at the hospital and they said he has definitely picked up something while away. This place is a health and safety risk and should be shut down. Beware do not book. I have never posted a review good or bad but had to for this place.
Stayed 7 nights in May 2023

8/10 Good

Grzegorz

Stayed 7 nights in May 2023