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Shangri-La Rasa Ria, Kota Kinabalu

5.0 star property

Photo gallery for Shangri-La Rasa Ria, Kota Kinabalu

Relax by the resort's large pool surrounded by lush greenery and palm trees, with lounge chairs and umbrellas providing ample shade.
Relax by the tranquil pool surrounded by lush palm trees and natural rock formations.
Relax in a serene spa area with a large bathtub and stunning views of the lush landscape.
Relax on the balcony with a round wicker sofa and armchairs, overlooking a lush landscape with palm trees.
Relax on the balcony with a view of lush greenery, featuring a sofa, coffee table, and TV.

Popular amenities

  • Free airport shuttle
  • Bar

Explore the area

Map
Pantai Dalit, Kota Kinabalu, Tuaran, Sabah, 89208
  • Dalit Bay Golf & Country Club
    ‪5 min walk‬
  • Dalit Beach
    ‪8 min walk‬
  • Nexus Golf Resort Karambunai
    ‪33 min drive‬
  • Kota Kinabalu (BKI-Kota Kinabalu Intl.)
    ‪46 min drive‬

Room options

View all photos for Ocean Junior Garden View Suite (Twin)

1 bedroom, in-room safe, desk, laptop workspace

Ocean Junior Garden View Suite (Twin)

10.0 out of 10
Exceptional
(1 review)
  • 90 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Ocean Junior Seaview Suite (King)

1 bedroom, in-room safe, desk, laptop workspace

Ocean Junior Seaview Suite (King)

9.0 out of 10
Wonderful
(2 reviews)
  • 90 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean Junior Garden View Suite (King)

1 bedroom, in-room safe, desk, laptop workspace

Ocean Junior Garden View Suite (King)

10.0 out of 10
Exceptional
(1 review)
  • 90 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Ocean Junior Seaview Suite (Twin)

1 bedroom, in-room safe, desk, laptop workspace

Ocean Junior Seaview Suite (Twin)

10.0 out of 10
Exceptional
(1 review)
  • 90 sq m
  • Sea view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Garden Deluxe Family Room

Garden Deluxe Family Room

Garden Deluxe Family Room

  • 36 sq m
  • Partial sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Garden Deluxe (King)

Garden Deluxe (King)

Garden Deluxe (King)

9.8 out of 10
Exceptional
(8 reviews)
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Garden Executive Suite (King)

1 bedroom, in-room safe, desk, laptop workspace

Garden Executive Suite (King)

10.0 out of 10
Exceptional
(1 review)
  • 73 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Garden Deluxe (Twin)

1 bedroom, in-room safe, desk, laptop workspace

Garden Deluxe (Twin)

  • 36 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Garden Superior Rainforest (King)

1 bedroom, in-room safe, desk, laptop workspace

Garden Superior Rainforest (King)

7.6 out of 10
Good
(4 reviews)
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Garden Superior Rainforest (Twin)

1 bedroom, in-room safe, desk, laptop workspace

Garden Superior Rainforest (Twin)

  • 36 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Ocean Junior Garden View Family Suite

Ocean Junior Garden View Family Suite

Ocean Junior Garden View Family Suite

10.0 out of 10
Exceptional
(1 review)
  • 90 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Garden Deluxe Seaview (King)

Garden Deluxe Seaview (King)

Garden Deluxe Seaview (King)

10.0 out of 10
Exceptional
(2 reviews)
  • 36 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Garden Deluxe Seaview (Twin)

Hair dryer, bathrobes, slippers, bidet

Garden Deluxe Seaview (Twin)

8.0 out of 10
Very good
(1 review)
  • 36 sq m
  • Sea view
  • Sleeps 4
  • 2 Twin Beds

Similar properties

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  • On private beach
  • Pool
  • Breakfast included
  • Spa
3.9 out of 5, Good, (776)
The price is NZ$242
for 1 room
includes taxes & fees
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About the area

Tuaran

With a stay at Shangri-La Rasa Ria, Kota Kinabalu in Tuaran, you'll be 0.2 mi (0.4 km) from Dalit Beach and 9.6 mi (15.5 km) from Upside Down House. .This beach resort is 10.9 mi (17.5 km) from Tamparuli Suspension Bridge.
View more Resorts in TuaranOpens in a new window

What's nearby

  • Dalit Bay Golf & Country Club - 5 min walk - 0.4 km
  • Dalit Beach - 8 min walk - 0.7 km
  • Tuaran Crocodile Farm - 4 min drive - 3.1 km
  • 1Borneo Hypermall - 28 min drive - 22.1 km
  • Nexus Golf Resort Karambunai - 33 min drive - 22.6 km

Getting around

  • Tanjung Aru Station - 36 min drive
  • Kota Kinabalu Intl. Airport (BKI) - 53 min drive

Restaurants

  • ‪Gerai Lokan Panggang & Kelapa Bakar - ‬12 min drive
  • ‪Coffee Terrace - ‬1 min walk
  • ‪Gayang Seafood Restaurant 佳揚海鮮樓 - ‬10 min drive
  • ‪Our Land Eco Farm - ‬10 min drive
  • ‪D'Dalit Transit Restaurant - ‬5 min drive

About this property

Shangri-La Rasa Ria, Kota Kinabalu

Beachfront comfort, an outdoor tennis court
Shangri-La Rasa Ria, Kota Kinabalu offers 499 air-conditioned accommodations with safes and complimentary bottled water. A pillow menu is available. This Tuaran resort provides complimentary wired and wireless Internet access, with a WiFi speed of 100+ Mbps (good for 1–2 people or up to 6 devices).

Bathrooms include bathrobes, slippers, bidets, and hair dryers. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including a private beach, an outdoor tennis court, and a health club. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 7 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.
Make yourself at home in one of the 499 air-conditioned guestrooms. Complimentary wired and wireless internet access is available. Private bathrooms have bidets and hair dryers. Conveniences include phones, as well as safes and desks.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. When the sun is out, a round of golf or a day at the private beach are two great options for taking advantage of the fine weather. Additional features at this resort include complimentary wireless internet access, concierge services, and an arcade/game room.
All-inclusive rates are available at this resort. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy Japanese cuisine at Kozan Teppanyaki, one of the resort's 5 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 2 bars/lounges. A complimentary buffet breakfast is served daily.

Featured amenities include a business center, limo/town car service, and dry cleaning/laundry services. Event facilities at this resort consist of a conference center and 10 meeting rooms. A roundtrip airport shuttle is complimentary at scheduled times.
Guests are offered a complimentary buffet breakfast each morning.
Kozan Teppanyaki - This family restaurant specializes in Japanese cuisine and serves lunch and dinner. Reservations are required.
The Eighth - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Reservations are required. Open select days.
Tepi Laut - This beach restaurant specializes in Malaysian cuisine and serves brunch, lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open daily.
Coffee Terrace - This buffet restaurant specializes in international cuisine and serves breakfast and dinner. A children's menu is available. Reservations are required. Open daily.
Oceano Modern Grill - Overlooking the garden, this restaurant serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required. Open daily.
24-hour room service is available.

All-inclusive details

All-inclusive room rates at Shangri-La Rasa Ria, Kota Kinabalu are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and select beverages included
Premium alcoholic beverages included

Land activities

Bicycling
Climbing wall

Languages

Chinese (Mandarin), English, Korean, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free return airport shuttle from 10:00 AM to 8:00 PM at scheduled times
  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily
  • 2 bars/lounges
  • 5 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • Coffee Terrace
  • Kozan Teppanyaki
  • Oceano Modern Grill
  • Tepi Laut
  • The Eighth

Things to do

  • 18-hole golf course
  • 2 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Games
  • Golf
  • Golf clubs/equipment
  • Golf lessons
  • Health club
  • Hiking/biking trails
  • Horseback riding/rentals
  • Karaoke
  • Kayaking
  • Outdoor pool (guest access)
  • Outdoor tennis court
  • Playground
  • Pro golf shop
  • Rock climbing
  • Sailing
  • Surfing/bodyboarding
  • Table tennis
  • Waterslide
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free cot
  • Grocery/convenience store
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 10 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • Garden
  • On a private beach
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Accessible airport shuttle
  • Bathroom emergency pull cord
  • Doorbell and phone notification
  • Grab bar in shower
  • Hand-held showerhead
  • Handrails in hallways
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Phone accessibility kit
  • Sign language-capable staff
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 2 buildings
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 1996
  • Designated smoking areas
  • Lifeguards
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu

Bathroom

  • Bidet
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MYR 200 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 200 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards, debit cards, and mobile payments; cash is not accepted
Mobile payment options include: Alipay, Apple Pay, Boost, DuitNow, MaybankPay, Samsung Pay, and WeChat Pay
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

Reservations are required for golf tee times and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is recommended for transportation to and from this property

Property is also known as

Shangri-La's Rasa Ria
Shangri-La's Rasa Ria Resort
Shangri-La's Rasa Ria Resort Tuaran
Shangri-La's Rasa Ria Tuaran
Shangri La's Rasa Ria Resort Spa
Shangri-La Rasa Ria, Kota Kinabalu Resort
Shangri-La Rasa Ria, Kota Kinabalu Tuaran
Shangri-La Rasa Ria, Kota Kinabalu Resort Tuaran

Shangri-La Rasa Ria, Kota Kinabalu Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 697 out of 1004 reviews
Rating 8 - Good. 217 out of 1004 reviews
Rating 6 - Okay. 42 out of 1004 reviews
Rating 4 - Poor. 25 out of 1004 reviews
Rating 2 - Terrible. 23 out of 1004 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

HAU LING

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Apr 2025

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Apr 2025

10/10 Excellent

zoe

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property with an incredible reserve on site. There are so many beautiful positives about this resort. The staff are warm and friendly. We stayed in the garden executive suite which was great for us as as a family with 2 small children. The room was large with beautiful decor. The kids pool area was great for both kids (5 8). The kids club is included in stay and had several activities but neither of my children wanted to take part. There are several chargeable water ports and free use of kayaks and bodyboards each day. There is a dedicated games area with several board games and food ball tables etc. The highlight is the amazing reserve - several walks and tours take place with the knowledgable staff. We took the sunrise breakfast which was incredible. Breakfast is great with a huge variety and dedicated kids area. The only downside to the resort is the price of food for both lunch and dinner. This is incredibly pricey and you can easily spend £150 on dinner for a family of 4 (without alcohol). If we were to book again I would definitely get an all inclusive rate. Service for lunch and dinner is also quite slow which can be frustrating at times. However we would return in a heartbeat and would heartily recommend.
Stayed 6 nights in Apr 2025

10/10 Excellent

Haris

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The resort is nestled in a quiet part of Sabah far away from city noise. It’s an idyllic place to be whether you’re there with family like us or if you want to go there for a couple’s getaway. The beach is really nice where you can have fun water sport activities. The staff are great and will always find a way to keep your holidays stress free and memorable. A few notes for the management. The building is showing a bit of age. I’d recommend the hotel to update the doors, wooden furniture and carpets in particular as they are showing signs of wear. The hotel particularly needs to clean the beach all the way across and not just in the front of the hotel. We had to turn back from our walk after a few minutes as it appeared that nobody was cleaning the beach to the right of the property.
Stayed 4 nights in Apr 2025

8/10 Good

christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel but very expensive for food and
Stayed 3 nights in Apr 2025

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!
Stayed 7 nights in Dec 2024

10/10 Excellent

Thiam Kin

Stayed 3 nights in Mar 2025

10/10 Excellent

Enid

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to the beach. very nice
Stayed 3 nights in Feb 2025

8/10 Good

sunghak

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Katie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were a group of women celebrating our 40th birthday’s. From the moment we arrived, the staff for so kind and welcoming. The resort is beautifully located. The pool was amazing and the food and drinks were superb. We tried a bit of everything- from hiking the reserve, SUP pool yoga, beach volleyball, karaoke, waterslides, the day spa…we decided to upgrade our rooms for the last couple days and made use of the Ocean View Rooms which have a bath on the balcony. We met Fiona the General Manager and she ensured the staff went above and beyond for us and organised a special dinner and breakfast. I honestly couldn’t fault anything and I keep telling everyone how much we loved every second. I cannot wait to go back. Thank you again for everything!!
Stayed 7 nights in Feb 2025

10/10 Excellent

rosie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was perfect: the staff were all so friendly and helpful, the grounds of the hotel are beautifully maintained and extremely spacious and the large selection of food and different types of restaurants was very impressive. The private beach is west facing so you get to experience amazing sunsets and the hotel kindly upgraded up to a lovely room with a great view of the beach. This hotel will always be very special to us as we got engaged on this trip and couldn’t have asked for a better setting or a more memorable trip!
Stayed 2 nights in Mar 2025

4/10 Poor

Mai

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It should not be considered 5 star hotel… did not even have coffee machine in the room, telephone in the room smelled SO bad, the room is very old and AC was dripping water. TV was in Chinese language setting which took staff to fix for an hour and doesn’t even have Netflix either. It rained two days during our stay and the only restaurant open was buffet style which we got charged even thought we could not get seated so we left. Very unfortunate
Stayed 2 nights in Feb 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good place to stay

Beautiful beach and swimming pools. Location is a little remote, excellent for getting away from the city, but a bit too far for going into Kota Kinabalu regularly. Service was good. Prices were decent. The resort needs a bit of updating - the showerhead was leaking, and cleaning the bird poo from the beach bar tables and chairs.
Stayed 3 nights in Feb 2025

10/10 Excellent

Kheng

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone and everything was 1st class
Stayed 4 nights in Feb 2025

10/10 Excellent

Jack

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort with 5 star service. Staff is so accommdating and helpful and you always feel like a valued guest!
Stayed 2 nights in Feb 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time at the Rasa Ria and always a fantastic experience
Stayed 4 nights in Dec 2024

6/10 Okay

Annette

Stayed 3 nights in Dec 2024

8/10 Good

Paola, Milano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property does not offer much international food and is not the best option if you travel solo. It’s more a family resort
Stayed 5 nights in Dec 2024

8/10 Good

Hin Yeung Mark

Liked: Cleanliness, staff & service, room comfort
Great resort but a little dated
Stayed 4 nights in Dec 2024

10/10 Excellent

Andrew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an amazing resort with great service and wonderful activities for children. Lorena checked us in and was a superb host for us at the start. Alif was very friendly, and even the ranger gave our daughter a lovely evening tour of the glow in the dark mushrooms. Nothing was too much for them.
Stayed 3 nights in Dec 2024

8/10 Good

Aaron

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very nice property with a great pool and comfortable rooms. My daughter loved the waterslide and had fun at the kids club. The discovery centre was a unique addition. The restaurant offerings were delicious but lacked a bit in terms of completing a meal (eg Indian food but no raita or chutneys, Malaysian coffee but no condensed milk). The pool area could have used more things like light sandwiches , nachos etc. attention to detail could be improved on (eg you ask on your online ordering how many guests are eating, but then never deliver the required cutlery). Overall we had a great time and I would recommend this stay to friends, however small improvements would take this from a 4 to 5 star stay.
Stayed 7 nights in Dec 2024

4/10 Poor

Kara Charlotte

Stayed 4 nights in Nov 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A bit of luxury in Sabah.

This was a lovely hotel. The breakfast was fantastic with so many choices. Restaurants seemed very expensive but we were not on a package. Staff were wonderful, great pools and gardens.
Stayed 3 nights in Nov 2024

10/10 Excellent

G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Head of concierge Sopry was amazing sorting everything out. Allen was at the airport to take us to the hotel and was also very helpful.
Stayed 5 nights in Nov 2024

10/10 Excellent

Simone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the time I arrived and was greeted by Alfio, who cheered me up and arranged activities, a bubble bath in my room, to dinning with Clifford, Peachy, and Aldridge at the Japanese restaurant. Food was extraordinary. Sharon who made the morning sunrise hike at the reserve unbelievable perfect. Dora and Hassini at the spa are amazing!!! Best hands ever!!! Melvin who arranged amazing tours on the resort. Ms. Fiona the GM of the resort who was gracious and kind and a perfect example and reflection of the staff’s heart and soul. This is definitely a piece of heaven and I was blessed to be surrounded by such an incredible place. My stay could not have been more special and perfect.
Stayed 3 nights in Nov 2024