4/10 Poor
Stephanie V., USA
4 Sept 2025
Liked: Cleanliness
incorrect listing. NETFLIX password was incorrect. Pool code was incorrect. Unable to watchTV because WIFI was freezing every 30 seconds. No screen on porch. I asked the host if there was a lot of stairs to get to the condo because my 97 year old aunt was with us and was told that there was only 8 steps down to condo. There was actually 12 steps down, 7 steps up to the condo made it extremely difficult for my aunt. First night there the unit above us was having a party that lasted until past midnight, loud music, yelling, and banging on floor. I contacted host and asked for help with no response. I had to call the Laconia Police dept. and they came and took care of it. The following day, which was Labor day, I texted the host to let her know what had happened and she said sorry for the inconvenience if you leave this afternoon I will give you a full refund. There was no other place for us to go due to the holiday no vacancies. That would mean that everyone that drove 2 hours for one sleepless night had to pack up that day to go back home. Easier said then done with my elderly Aunt that would have been stressful for her. I asked host if she would refund 50% for us to stay until check out she said no because she had given us a 10% military discount and allowed us to go into the unit at 2pm on Sunday instead of 3pm. Host did not help. No refund for 1st night. Also lights went out in unit again no response from host, I had to figure out and flip circuit breaker. Do not recommend
Stephanie V.
Stayed 3 nights in Aug 2025
