2/10 Terrible
Aaron
Travelled with family
15 Jun 2025
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Still stays at this place. From the outside it looks like an amazing place to stay given the location but trust me the rooms are pathetic.
Can you believe me the toilet bowl is stained as though someone hasn’t flushed for years after use.
Shower pressure is at 20PSI. You will have to stand under something that feels like a trickle of water. Shower doors have water leaking out on the floor, the door handles are falling apart. The magnified mirror light doesn’t turn on.
The couch has a huge stain on it as though someone bleached it and left that spot discoloured.
I had called them few weeks earlier reconfirming with them for a Conner room at the west tower on the higher floor and they did the opposite and gave me a corner room on the east tower on the 3rd floor right next to bar which had a party going all night - loud music until 2 am.
I expressed my concern to the front desk person “Julia” and she said Oh sorry. We don’t have any rooms to accommodate your request. I asked her what’s the point of calling and reconfirming weeks ahead of time when neither of you’ll care for customer centric service. She just smiled and walked away.
This place is not worth the money or the experience. The staff really doesn’t care about their guest. They do treat their guest different, based on colour.
It’s very unlike the brand image Marriott has worldwide.
RoomsTinny rooms. While booking they show you a 400sft room but they will assign you a 100sft room and call it
Aaron
Stayed 2 nights in Jun 2025
