From the first point of contact by phone to my in-person experience with her, Monique provided exceptional service with care, carefulness, and some giggles. :)
I arrived earlier than check in time and was able to drop my bags until it was time for me to get into my room.
I stayed in a suite on the 19th floor and it was great! My room was clean, bed only semi-comfortable, and the service I needed/called for was given with a good attitude.
This hotel provides breakfast from 6am-9am and offers many different option and I have to say, it's pretty darn decent. During my 5-day stay, I had the options of: pork sausage, assorted breads, eggs, andouille sausage, an oatmeal bar, fresh fruit (banana or apples), fresh coffee and tea, with freshly poured apple or orange juice.
The onsite bar and restaurant should be celebrated as well; great bar options, friendly faces and good service.
An honorable mention would be Brandon (I hope I remembered his name correctly). He wasn't overly enjoyable as Monique (different personalities), but he provided good services when I needed it.
Overall, I'd give this hotel a solid 8/10