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Novotel Rotorua Lakeside

4.5 star property

Photo gallery for Novotel Rotorua Lakeside

Breakfast, lunch, dinner served; international cuisine
Indoor pool
Royal Suite, 3 Bedrooms
Room, 1 King Bed, Lake View
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking available

Explore the area

View map
9-11 Tutanekai St, P O Box 348, Rotorua, 3201
  • Place, Eat Street
    ‪2 min walk‬
  • Place, Tamaki Maori Village
    ‪8 min walk‬
  • Place, Polynesian Spa
    ‪13 min walk‬
  • Airport, Rotorua (ROT-Rotorua Regional)
    ‪12 min drive‬

Room options

View all photos for Twin Room, 2 Queen Beds, Lake View

Twin Room, 2 Queen Beds, Lake View

Twin Room, 2 Queen Beds, Lake View

7.2 out of 10
Good
(24 reviews)
  • 28 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Lake View

Junior Suite, 1 King Bed, Lake View

Junior Suite, 1 King Bed, Lake View

7.6 out of 10
Good
(4 reviews)
  • 41 sq m
  • 1 bedroom
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite

Executive Suite

Executive Suite

8.0 out of 10
Very good
(1 review)
  • 72 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Royal Suite, 3 Bedrooms

Royal Suite, 3 Bedrooms

Royal Suite, 3 Bedrooms

  • 245 sq m
  • Lake view
  • Sleeps 6
  • 3 Double Beds

View all photos for Twin Room, 2 Queen Beds, City View

Twin Room, 2 Queen Beds, City View

Twin Room, 2 Queen Beds, City View

8.4 out of 10
Very good
(65 reviews)
  • 28 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View

Room, 1 King Bed, City View

7.8 out of 10
Good
(32 reviews)
  • 28 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Lake View

Room, 1 King Bed, Lake View

Room, 1 King Bed, Lake View

8.2 out of 10
Very good
(12 reviews)
  • 28 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

Similar properties

Lobby lounge
Millennium Hotel Rotorua
  • Pool
  • Hot tub
  • Spa
  • Kids pool
4.1 out of 5, Very good, 1,002 reviews
The price is NZ$203
includes taxes & fees
9 Nov - 10 Nov
Millennium Hotel Rotorua

About the area

Rotorua

With a stay at Novotel Rotorua Lakeside, you'll be centrally located in Rotorua, a 2-minute drive from Polynesian Spa and 6 minutes from Skyline Rotorua. .This luxury hotel is 0.1 mi (0.1 km) from Matariki Hangi & Maori Cultural Performance and 0.1 mi (0.1 km) from Eat Street.

What's nearby

  • Eat Street - 2 min walk - 0.2 km
  • Rotorua Night Market - 7 min walk - 0.6 km
  • Tamaki Maori Village - 8 min walk - 0.7 km
  • Polynesian Spa - 13 min walk - 1.1 km
  • Skyline Rotorua - 6 min drive - 4.3 km

Getting around

  • Rotorua (ROT-Rotorua Regional) - 14 min drive

Restaurants

  • ‪Poco Tapas And Wine - ‬4 min walk
  • ‪Brew | Craft Beer Pub - ‬2 min walk
  • ‪Fat Dog Cafe & Bar - ‬4 min walk
  • ‪Mac's Steak - ‬2 min walk
  • ‪CBK Craft Bar & Kitchen - ‬2 min walk

About this property

Novotel Rotorua Lakeside

Luxury hotel with 6 hot tubs and a fitness center
Novotel Rotorua Lakeside offers 199 accommodations with minibars and laptop-compatible safes. A pillow menu is available. LED televisions come with digital channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries.

In-room wireless Internet access (speed: 50+ Mbps) is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

6 hot tubs are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 199 guestrooms featuring refrigerators and LED televisions. Wireless internet access (surcharge) keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Dip into one of the 6 hot tubs or enjoy other recreational amenities including a fitness center and bicycles to rent. This hotel also features complimentary wireless internet access, concierge services, and a banquet hall.
Satisfy your appetite for lunch or dinner at Atlas, a restaurant which specializes in international cuisine, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge. Full breakfasts are available daily from 6 AM to 10:30 AM for a fee.
Featured amenities include a business center, express check-in, and express check-out. Planning an event in Rotorua? This hotel has 3444 square feet (320 square meters) of space consisting of a conference center and 10 meeting rooms. Self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 6 AM and 10:30 AM.
Atlas - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Clarkes Bar - This bar serves light fare only. Guests can enjoy alfresco dining (weather permitting). Open daily.
Late night fare is available from 24-hour room service.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: WiFi (NZD 10 per 24-hour period)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free for up to 60 minutes per day

Parking and transport

  • Electric car charging station on site
  • Uncovered parking on site (NZD 15 per night; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6 AM to 10:30 AM for a fee: NZD 34 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Atlas
  • Clarkes Bar

Things to do

  • 6 hot tubs
  • Bicycle rentals
  • Children's pool
  • Gym
  • Indoor pool

Family friendly

  • Children's pool
  • In-room cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 10 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (3,444 square foot of space)

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Front entrance ramp
  • Lift (91 centimetre wide door)
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift

More

  • 100% renewable energy
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1996
  • Comprehensive recycling policy
  • Designated smoking areas
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: NZD 20
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 100 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately NZD 34 per person
  • Fee for in-room wireless internet: NZD 10 per 24-hour period (rates may vary)
  • Uncovered self parking fee: NZD 15.00 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: NZD 20 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses geothermal energy
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6 AM to 11 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Free WiFi in public areas is limited to 60 minutes per day
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Lakeside Novotel
Lakeside Rotorua
Novotel Lakeside Hotel
Novotel Lakeside Hotel Rotorua
Novotel Lakeside Rotorua
Novotel Rotorua
Novotel Rotorua Lakeside
Rotorua Lakeside
Rotorua Novotel
Rotorua Novotel Lakeside
Accor Rotorua Lakeside
Novotel Rotorua Lakeside Hotel Rotorua
Novotel Rotorua Lakeside Hotel
Novotel Lakeside
Novotel Rotorua Lakeside Hotel
Novotel Rotorua Lakeside Rotorua
Novotel Rotorua Lakeside Hotel Rotorua

Reviews

Novotel Rotorua Lakeside Reviews

7.8

Good

7.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 381 out of 1000 reviews
Rating 8 - Good. 302 out of 1000 reviews
Rating 6 - Okay. 184 out of 1000 reviews
Rating 4 - Poor. 73 out of 1000 reviews
Rating 2 - Terrible. 60 out of 1000 reviews

Reviews

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Our room was large with a great view of the lake. Would definitely stay again
Stayed 2 nights in Sep 2025

8/10 Good

Kenny

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast offers has fantastic with many varieties. It was a great stay the bed is comfortable and staff was very helpful. Plenty of parking around.
Stayed 1 night in Aug 2025

6/10 Okay

Lantana

Travelled with family
Liked: Cleanliness, staff & service
The staff and location are brilliant but the rooms are tired and need a refresh. Clean & tidy, but we had issues with the aircon & toilet not working properly.
Stayed 2 nights in Aug 2025

10/10 Excellent

Tesi

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Jul 2025

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Hyun Sub

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It as its own spa. Friendly staff and excellent breakfast. The only thing downside is that the bathroom and the building is a bit tired, although very clean for its age. May need a renovation soon. The bed was clean and the mattress was excellent. Highly recommended.
Stayed 1 night in Aug 2025

10/10 Excellent

Shamil

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place very modern and convenient
Stayed 2 nights in Jul 2025

10/10 Excellent

Raewyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at Novotel. Comfy bed/pillows. Great breakfast. Right next door are multiple choices of eateries. Parking is on the street or paid secure next door. Park and lake right opposite. It was at the centre of all our activities by car so very convenient.
Stayed 2 nights in Jul 2025

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Close to everything. Only saw staff at check in. Clean tidy rooms. Comfortable bed. Few things they could fix. Someone's food tray left in corridor from Friday to Sunday. Yougart was starting to smell. Didn't replace towels used on first nights stay so ran short of towels.
Stayed 2 nights in Jul 2025

10/10 Excellent

maryam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family weekend away

An awesome weekend away Faboulus from the start Dylan at Reception was awesome, i had a request on my reservation for top floor so he changed our booking the available room on the 5th floor, the view was priceless. We had the lake twin. Beds super comfy with nice pillows. Spa and pool are very good, we didnt know there is a private spa too but the included ones are what we needed. Great practical gym. Breakfast was yummy and had great range, they made burritos which was lovely. Staff at kitchen and Restaurant very helpful and welcoming. Oh dont forget there was a juice maker, soft serve ice cream maker and smoothi maker all on the breakfast package so you can use these too 👌👌👌... My boy super enjoyed his breakie and the location is far from brilliant, Eat street just there and the newly built Lake Front playground and picnic area just in the front . They had a small kids play zone and also a room to store ur bikes... Cant fault at all. Will definitely stay again 👌
Stayed 1 night in Jul 2025

6/10 Okay

William

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property needs an overdue interior renovation. The carpet in our room was 3 years past its expiration date. The tub was stained too. Very disappointed in this Novotel property.
Stayed 3 nights in Jul 2025

2/10 Terrible

Elizabeth

Disliked: Cleanliness, staff & service, property conditions & facilities
Was so excited to stay as I had heard lovely things. On arrival, reception staff member bullied another staff member in front of me. No robe but one slipper left under the bed from the previous guest indicating the room hadn’t been thoroughly cleaned. Pools were refilling asked reception how long was met with rude response and no idea. Went to pool ended up scraping knees on pool and a staff infection. Literally the worse holiday and it cost me $700
Stayed 2 nights in Jul 2025

10/10 Excellent

MARK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place great service & food was fantastic
Stayed 1 night in Jun 2025

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location. Room was a bit dated however it served its purpose. Pool area needs a major update. Love the little bar. Parking is very tight.
Stayed 4 nights in Jul 2025

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Andrew

Travelled with family

1 night stay

Family 1 night stay. Room was as expected, bath had staining in it and shower curtain looking old. For the price of stay no complaints and all as expected. Check in was quicker with manager jumping in to get us into a room early which was much more convenient for us with 2 small kids.
Stayed 1 night in Jul 2025

10/10 Excellent

Ashley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to lots of activities and restaurants. Would definitely stay here again!
Stayed 2 nights in Jun 2025

6/10 Okay

Greayer

Tge
Stayed 1 night in Jul 2025

2/10 Terrible

Nick

Stayed 1 night in Jun 2025

8/10 Good

vineel

Liked: Cleanliness, staff & service, property conditions & facilities
Good overall
Stayed 2 nights in Jul 2025

8/10 Good

Tony

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities

Unhappy

We had 2 rooms 1 had no exhurst fan in bathroom so lots of condensation, mould on ceiling and shower rails & taps. Carpet old and worn. Leaking sink which leaked onto bath towels The 2nd room had broken handle on the tap in bathroom, kickboard under the fridge was rotting away, very aged carpet and very squeaky door.
Stayed 1 night in Jun 2025

8/10 Good

Amie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose Novotel because of its closeness to the lake front as we were attending the Matariki drone show. We were very thankful for room service as the lines for food at the event were far too long for us with two young children. Room had amazing views. Bathrooms need a refresh but otherwise everything we needed.
Stayed 1 night in Jun 2025

8/10 Good

Glenn

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great location, but the cleaning needs work.
Stayed 1 night in Jun 2025

10/10 Excellent

Sarah

Stayed 1 night in Jun 2025

10/10 Excellent

Shekinah

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
.
Stayed 2 nights in Jun 2025