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Novotel Rotorua Lakeside

4.5 star property

Photo gallery for Novotel Rotorua Lakeside

Indoor pool
Exterior
Breakfast, lunch, dinner served; international cuisine
Executive Suite | Living area
Royal Suite, 3 Bedrooms

Reviews

7.8 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
9-11 Tutanekai St, P O Box 348, Rotorua, 3201
  • Place, Eat Street
    ‪2 min walk‬
  • Place, Rotorua Night Market
    ‪7 min walk‬
  • Place, Tamaki Maori Village
    ‪8 min walk‬
  • Airport, Rotorua (ROT-Rotorua Regional)
    ‪11 min drive‬

Room options

View all photos for Twin Room, 2 Queen Beds, Lake View

Twin Room, 2 Queen Beds, Lake View

Twin Room, 2 Queen Beds, Lake View

7.2 out of 10
Good
(24 reviews)
  • 28 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Lake View

Junior Suite, 1 King Bed, Lake View

Junior Suite, 1 King Bed, Lake View

7.6 out of 10
Good
(4 reviews)
  • 41 sq m
  • 1 bedroom
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite

Executive Suite

Executive Suite

8.0 out of 10
Very good
(1 review)
  • 72 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Royal Suite, 3 Bedrooms

Royal Suite, 3 Bedrooms

Royal Suite, 3 Bedrooms

  • 245 sq m
  • Lake view
  • Sleeps 6
  • 3 Double Beds

View all photos for Twin Room, 2 Queen Beds, City View

Twin Room, 2 Queen Beds, City View

Twin Room, 2 Queen Beds, City View

8.4 out of 10
Very good
(67 reviews)
  • 28 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View

Room, 1 King Bed, City View

7.8 out of 10
Good
(34 reviews)
  • 28 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Lake View

Room, 1 King Bed, Lake View

Room, 1 King Bed, Lake View

8.0 out of 10
Very good
(13 reviews)
  • 28 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

Similar properties

View from room
Rydges Rotorua
  • Pool
  • Spa pool
  • Parking included
  • Free Wi-Fi
4.1 out of 5, Very good, 1,058 reviews
The price is NZ$218
includes taxes & fees
14 Jan - 15 Jan 2026
Rydges Rotorua

About the area

Rotorua

With a stay at Novotel Rotorua Lakeside, you'll be centrally located in Rotorua, a 2-minute drive from Polynesian Spa and 6 minutes from Skyline Rotorua. .This luxury hotel is 0.1 mi (0.1 km) from Matariki Hangi & Maori Cultural Performance and 0.1 mi (0.1 km) from Eat Street.

What's nearby

  • Matariki Hangi & Maori Cultural Performance - 1 min walk - 0.0 km
  • Eat Street - 2 min walk - 0.2 km
  • Rotorua i-SITE Visitor Centre - 5 min walk - 0.5 km
  • Rotorua Night Market - 7 min walk - 0.6 km
  • Tamaki Maori Village - 8 min walk - 0.7 km

Getting around

  • Rotorua (ROT-Rotorua Regional) - 14 min drive

Restaurants

  • ‪Poco. - ‬4 min walk
  • ‪Aroma Cafe - ‬5 min walk
  • ‪Brew | Craft Beer Pub - ‬2 min walk
  • ‪Fat Dog Cafe & Bar - ‬4 min walk
  • ‪Atticus Finch - ‬2 min walk

About this property

Novotel Rotorua Lakeside

Luxury hotel with 6 hot tubs and a fitness center
Novotel Rotorua Lakeside offers 199 accommodations with minibars and laptop-compatible safes. A pillow menu is available. LED televisions come with digital channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries.

In-room wireless Internet access (speed: 50+ Mbps) is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

6 hot tubs are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 199 guestrooms featuring refrigerators and LED televisions. Wireless internet access (surcharge) keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Dip into one of the 6 hot tubs or enjoy other recreational amenities including a fitness center and bicycles to rent. This hotel also features complimentary wireless internet access, concierge services, and a banquet hall.
Satisfy your appetite for lunch or dinner at Atlas, a restaurant which specializes in international cuisine, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge. Full breakfasts are available daily from 6 AM to 10:30 AM for a fee.
Featured amenities include a business center, express check-in, and express check-out. Planning an event in Rotorua? This hotel has 3444 square feet (320 square meters) of space consisting of a conference center and 10 meeting rooms. Self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 6 AM and 10:30 AM.
Atlas - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Clarkes Bar - This bar serves light fare only. Guests can enjoy alfresco dining (weather permitting). Open daily.
Late night fare is available from 24-hour room service.

Property amenities

Internet

  • Available in all rooms: WiFi (NZD 10 per 24-hour period)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free for up to 60 minutes per day

Parking and transport

  • Electric car charging station on site
  • Uncovered parking on site (NZD 15 per night; includes in/out privileges)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6 AM to 10:30 AM for a fee: NZD 34 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Atlas
  • Clarkes Bar

Things to do

  • 6 hot tubs
  • Bicycle rentals
  • Children's pool
  • Gym
  • Indoor pool

Family friendly

  • Children's pool
  • In-room cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 10 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (3,444 square foot of space)

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Front entrance ramp
  • Lift (91 centimetre wide door)
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift

More

  • 100% renewable energy
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1996
  • Comprehensive recycling policy
  • Designated smoking areas
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: NZD 20
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 100 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately NZD 34 per person
  • Fee for in-room wireless internet: NZD 10 per 24-hour period (rates may vary)
  • Uncovered self parking fee: NZD 15.00 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: NZD 20 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses geothermal energy
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6 AM to 11 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Free WiFi in public areas is limited to 60 minutes per day
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Lakeside Novotel
Lakeside Rotorua
Novotel Lakeside Hotel
Novotel Lakeside Hotel Rotorua
Novotel Lakeside Rotorua
Novotel Rotorua
Novotel Rotorua Lakeside
Rotorua Lakeside
Rotorua Novotel
Rotorua Novotel Lakeside
Accor Rotorua Lakeside
Novotel Rotorua Lakeside Hotel Rotorua
Novotel Rotorua Lakeside Hotel
Novotel Lakeside
Novotel Rotorua Lakeside Hotel
Novotel Rotorua Lakeside Rotorua
Novotel Rotorua Lakeside Hotel Rotorua

Novotel Rotorua Lakeside Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 382 out of 1001 reviews
Rating 8 - Good. 303 out of 1001 reviews
Rating 6 - Okay. 185 out of 1001 reviews
Rating 4 - Poor. 72 out of 1001 reviews
Rating 2 - Terrible. 59 out of 1001 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Our room was large with a great view of the lake. Would definitely stay again
Stayed 2 nights in Sep 2025

4/10 Poor

Lisa

Stayed 1 night in Sep 2025

10/10 Excellent

Shayna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

SAYEDALI, Sutton

Liked: Cleanliness, amenities
Professional staff. A very clean environment. Well placed.
Stayed 3 nights in Sep 2025

8/10 Good

Erin

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
Breakfast menu could be better.
Stayed 1 night in Sep 2025

6/10 Okay

George

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
We loved the spa and how friendly the staff were. My daughter loved the way we were welcomed.
Stayed 1 night in Sep 2025

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Our favourite interaction was with Sunny. She was warm, friendly and a great laugh. It set the tone for our stay, which we thoroughly enjoyed. Thanks Sunny! You’re the best x
Stayed 1 night in Sep 2025

8/10 Good

Darren

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Abbey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely fantastic staff at this hotel. Just a note, they charge for parking
Stayed 4 nights in Sep 2025

8/10 Good

Nikolaos

Liked: Cleanliness, property conditions & facilities, room comfort
Service was mediocre. Room service is childish with a doggy bag and while I was assured my car will be in the front waiting for me at 7am I arrived and the car was not there and they told me it would take 15minutes.
Stayed 1 night in Sep 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
NW
Stayed 2 nights in Sep 2025

10/10 Excellent

Azamal, WELLINGTON

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Family-friendly hotel. Good weekend away
Stayed 2 nights in Aug 2025

10/10 Excellent

tom

Stayed 1 night in Sep 2025

8/10 Good

Kristy, Auckland

Liked: Staff & service
Stayed 1 night in Aug 2025

2/10 Terrible

Sophie

Disliked: Cleanliness, property conditions & facilities
Needs a good clean, bathroom was blocked and dirty black mold in the bath. Carpets are run down badly n it smelled
Stayed 1 night in Aug 2025

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 2 nights in Aug 2025

10/10 Excellent

Philippa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

Jiangfeng

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Novotel used to be my preferred choice for many years, but this stay fell well below the standard I’ve come to expect. From the poor reception service to the worn-out carpet and outdated bathroom, I was disappointed throughout my stay. Unfortunately, I won’t be returning.
Stayed 2 nights in Aug 2025

10/10 Excellent

SHANE A ROBERTS SUPERIOR

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Dong

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2025

2/10 Terrible

Ma'am

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
First time at Novotel. Once stepped into the room I already got bitten by fleas on my feet and legs. Carpet needs deep cleaning and couch have stains in them. Never felt uncomfortable ever in a hotel. Staffs are excellent with the service and have provided us a new room and felt a little relieved because the crawlies subsided but the toilets are dirty and have stained in the bath in shower and the ceiling is also dirty and rotting. The hotel needs renovation and is tired. I praised the staffs for being accommodating and helpful though.
Stayed 2 nights in Aug 2025

10/10 Excellent

megumi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Aug 2025

8/10 Good

Kenny

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast offers has fantastic with many varieties. It was a great stay the bed is comfortable and staff was very helpful. Plenty of parking around.
Stayed 1 night in Aug 2025

8/10 Good

Ruby

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel stay was lovely. Service was excellent, and the meals were absolutely fantastic - there is not one thing we could order that didn’t taste like it was from a high end restaurant, and we ordered quite a few things. Over our 4 days of stay, spas were unfortunately either under maintenance or not hot enough and a bit mossy.
In the lobby waiting to go have dinner
Stayed 3 nights in Jun 2025