6/10 Okay
Caro
Travelled with partner
3 Aug 2025
Male Receptionist on Duty at check in asked us to wait whilst he completed a job of writing. When he did give us his attention, had poor interpersonal communication skills and manner lacked care or warmth. No welcome. Didnt offer to book us a table in restaurant. However did arrange promptly to have cigarette butts removed from front after our reporting.
Bedroom superficially clean, but dust (thick) on all high surfaces ie. Tv, mirrors also skirting, also on towel radiator. No protectors on beds or pillows. Sheet too small for bed and wudnt stay tucked.
Black stain inner bathroom door and drip marks on outer. Hairs in bath.
Grounds beginning to look uncared for. Hedges need clipped. Weeds need pulled.
Breakfast buffet untidy and poor variety and quality.
Cooked breakfast presented very well but bacon and sausage could have been better quality.
Salt cellar on table was completely empty. No toast was offerred.
We stayed same time last year, and it seems quality and attention to detail have slipped.
For an expensive hotel stay, expect better.
Reception staff on departure much more capable although didnt ask if we enjoyed our stay.
Downstairs decor in the drawing rooms remains outstanding, however sad to see precious furniture being stained by alcohol gel drips.
Glass bauble light fitting on stairwell dirty and with broken bauble visible.
Disappointing. Wont be back.
Caro
Stayed 1 night in Aug 2025
