Boutique hotels Notting Hill

This hotel refused to issue a refund despite clear evidence that the reservation was made without the account holder’s authorisation. Hotels.com contacted the property directly and explained the situation in detail, including that the booking was not made by me and that I was in Stockholm at the time. The hotel acknowledged this but chose to proceed strictly under their policy and retain the payment. No one stayed at the property, and the reservation was never used. Despite being fully informed of the circumstances, the hotel declined to make any exception or show discretion. If a hotel is unwilling to act reasonably in a situation involving an unauthorised transaction, it raises concerns about how they handle customer issues more broadly. I would advise caution and not to rely on goodwill or flexibility should any issue arise.

It has the best breakfast and is just such good value for money

It’s very clean. Professional staff.

Great location for visiting Notting Hill. A little pricey for what is essentially minimalist self-service in a trendy wrapper. Like they had his cool budget concept, but forgot to lower the price. ;) More of an Amsterdam Hostel vibe - which is fine if that's what you came for. For a similar price at other London hotels I had helpful staff jumping to assist with check-in, luggage, cabs and what to-do. Not so much here. I wasn't unhappy and would stay again if the price was right. It was new and clean. Breakfast was good but kind light on hot food for the price.

Fantastic room in a quiet location, close to Hyde park and all connections.

the room was clean and had a nice window, definitely a bit outdated but overall good, in a great location