We booked a room at Memoria Lisboa FLH Hotels for two nights following a Norwegian cruise. Unfortunately, our flights home were cancelled due to an Air Canada airline strike. There was no room at Memoria, but staff found us a room at their nearby sister hotel FLH Hotels Urbano. The strike continued for over a week, and we were finally able to get flights home to Canada 9 days later. Staff at both Memoria and Urbano were great! They found us rooms in their hotels during the busy summer season. We had to change rooms and even hotels several times, but the staff moved our luggage every time. It made the swaps so much easier for us. Staff were all friendly, spoke excellent English, and were so very, very helpful.
For us, the Urbano location was a bit better. It was located within easy walking distance of restaurants and the Plaza, along level streets (an important consideration for my wife on crutches). In both hotels, the rooms were nice, and included breakfast at no extra cost. At other times of the day, self serve cake and cookies were provided, along with coffee and tea.
We highly recommend FLH Hotels, and will not hesitate to stay with them once again if the opportunity arises.