I stayed at this hotel last year and had a great experience, but unfortunately this time was different. When I arrived, I was told the only room available was one with an accessible bathroom, and there were no other options as the hotel was fully booked.
While I understand the importance of accessible rooms, the layout was difficult for me personally as someone not used to that setup. The bathroom had no shower enclosure so the whole floor got wet, the sink and mirror were uncomfortably low, and overall the room felt very different from the standard one I had before.
Staff did provide complimentary drinks as compensation, but given I booked months in advance, paid in full, and even checked in online early, it was disappointing not to receive a regular room like last year.