Compare Luxury Hotels in Llano

Guy at desk was friendly and knowledgeable.

Very kind!

My stay at the Albert Hotel had several positive aspects, particularly the property itself and the welcoming front desk team. The hotel is attractive and has a lot of potential, and the reception staff were consistently friendly and helpful throughout my stay. Unfortunately, the first evening set a disappointing tone due to my interaction with Travis, who was hosting in the restaurant. His demeanor toward me and my wife came across as dismissive and unnecessarily rude. Rather than feeling welcomed, it felt as though our presence was an inconvenience. In hospitality, the host sets the tone for the entire dining experience, and this interaction created a very poor first impression. Restaurant service throughout the stay continued to be inconsistent. Service was often slow, and on more than one occasion the cleanliness of cups and cutlery appeared to be overlooked. These are basic service standards that should not be missed. There were also some lapses in attention to detail with the room. On the second night, housekeeping did not leave the breakfast order card that is typically provided for in-room dining, which made it impossible to place a breakfast order for the following morning. Additionally, the phone in the room did not work, making it difficult to contact the front desk or request assistance. Small details like these can significantly affect the guest experience and should be addressed. That said, several members of the staff were kind and clearly trying their best.

Nice location, grat view, but a disappointing breakfast buffet. The rooms could use updating too.

Upon arrival staff was friendly and accomodating by moving us (3 rooms) to be next to or near each other. I thought that was nice. Room were clean. Would have preferred a hot breakfast but it is what it is. I would stay there again. Walking distance to main street. Kaye

Great stay, great value. The main street is a tough walk from the hotel but parking aplenty. basic breakfast.