2/10 Terrible
Robert M
Travelled with partner
6 Nov 2025
Disliked: Cleanliness, amenities, property conditions & facilities
BEWARE when thinking of booking here. The hotel refused to give me back my full $100 deposit due to towels being damaged. That is not true. I only got $60 dollars back and was charged $40 for towels that were not even damaged. I asked the front desk to provide me with proof of evidence of these damaged towels and they have not gotten back to me. We stayed in the King Spa Suit, Room 206. Be warned that the room does not look like what they are advertising in the photo. They completely remodeled and havent updated the photos on expedia. That is false advertising that i did not sign up for. I paid around $415 for 3 nights and didn't get what i was offered. But i guess you get what you paid for, right? My girlfriend accidentally dropped her eye drops and they rolled under the couch in the room. I pulled up the couch and found a DEAD Cockroach under the couch. Gross!!! I also didn't like they are now charing $10 a night for parking. I paid $30 for 3 nights. Am i paying resort fees with parking? Make it make sense. Also they are advertising free.parking on expedia as well. They need to update their terms online. Also, we had the do not disturb sign on our door and we came back to our room with fresh towels on the bed. What do you think the do not disturb sign is for? That is an invasion of privacy. We didnt ask for someone to come in our room when we were away. Beware they will come in your room without permission. If you dont like your privacy being invavded, i wouldnt stay here.
Robert M
Stayed 3 nights in Oct 2025