All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 537 out of 673 reviews
10 - Excellent
537
Rating 8 - Good. 106 out of 673 reviews
8 - Good
106
Rating 6 - Okay. 19 out of 673 reviews
6 - Okay
19
Rating 4 - Poor. 6 out of 673 reviews
4 - Poor
6
Rating 2 - Terrible. 5 out of 673 reviews
2 - Terrible
5
9.8/10
Cleanliness
9.6/10
Staff & service
9.6/10
Amenities
9.4/10
Property conditions & facilities
Reviews
8/10 Good
Steve
15 Dec 2025
Liked: Cleanliness, staff & service, amenities
Classic Swiss 5 star. As expected. Rooms are a bit dated. Shower is terrible. Would definitely stay again but room is underwhelming
Steve
Stayed 3 nights in Dec 2025
10/10 Excellent
Diana
Business traveller
14 Dec 2025
Liked: Cleanliness, staff & service, amenities
Excellent
Diana
Stayed 2 nights in Dec 2025
10/10 Excellent
CHRISTOPHE
7 Dec 2025
Liked: Cleanliness, staff & service, amenities
Overall the staff is making the difference and the lunch at the brasserie was the cherry on the cake.
Very friendly staff. Clean and beautiful room, amenities are amazing the spa and the gym. Overall great experience my favourite place to stay in Lausanne.
From the time we checked in to the time we checked out the service was impeccable. Out one bedroom suite over looking Lake Geneva was unbelievable. I wish we could stay a couple more days. I would recommend anyone visiting Lausanne stay at the Palace !
Gerald
Stayed 2 nights in Sep 2025
8/10 Good
Peter Michael, London
Business traveller
14 Sept 2025
Liked: Cleanliness, staff & service, amenities
A beautiful hotel, that's in need of rediscovering itself. Aspects of excellent, occasionally let down by old decor in rooms, a bad redesigned lobby with little charm and staff that while excellent appear too busy.
Having stayed at the palace for many years, it deserves some much needed attention.
We stayed for a long weekend and enjoyed every second we spent in the hotel (and used most of the facilities… the very big gym, spa etc) Every interaction with the staff was perfect, so friendly and professional. Great location in the heart of Lausanne. Highly recommend
$5 frank charge for ice?
Give me a break.
The hotel is very impressed with themselves.
The view just isn't that good of the lake with a large building right in front of it.
I'd stay somewhere else next time.