Darlene at the front desk was the most unpleasant staff member of all. My expectations of the front desk are that they should be welcoming, friendly, someone who can help, etc. This was not Darlene. From the second I walked up to the front desk, she wanted to make every interaction a challenge. She didn't smile, was unpleasant and had to leave the desk to get answers from other staff members bc she didn't know what to say. Unfortunately, I have to rate this a 3 experience because of how this individual. She should not be guest facing in my opinion.