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Thames Riviera Hotel, Sure Hotel Collection by Best Western

3.0 star property

Photo gallery for Thames Riviera Hotel, Sure Hotel Collection by Best Western

Enjoy meals with a view of the historic bridge over the water from this dining area.
Traditional building with a gabled roof and annex, home to the BLUE RIVER CAFE.
Relax in a clean and modern space with a comfortable bed, desk, and chair.
Experience the hotel's sophisticated lobby, featuring a reception desk, seating area, and artwork adorning the walls.
Welcome to our reception area, featuring a comfortable seating area with two chairs and a reception desk with a computer and fresh flowers.

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Breakfast available
  • Laundry
  • Housekeeping

Explore the area

Map
The Bridge, Maidenhead, England, SL6 8DW
  • Cliveden House
    ‪7 min drive‬
  • Windsor Castle
    ‪12 min drive‬
  • LEGOLAND® Windsor
    ‪13 min drive‬
  • London (LHR-Heathrow)
    ‪21 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(13 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Non Smoking

Executive Room, 1 King Bed, Non Smoking

Executive Room, 1 King Bed, Non Smoking

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Single Bed, Non Smoking (Cozy Room)

Standard Room, 1 Single Bed, Non Smoking (Cozy Room)

Standard Room, 1 Single Bed, Non Smoking (Cozy Room)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 1
  • 1 Twin Bed

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About the area

Maidenhead

With a stay at Thames Riviera Hotel, Sure Hotel Collection by Best Western in Maidenhead, you'll be a 1-minute drive from Thames River and 6 minutes from Cliveden House. .This eco-certified hotel is 7.1 mi (11.4 km) from Windsor Castle and 7.9 mi (12.7 km) from LEGOLAND® Windsor.

What's nearby

  • Thames Path - 1 min walk - 0.0 km
  • Cliveden House - 7 min drive - 6.3 km
  • Windsor Racecourse - 11 min drive - 12.0 km
  • Windsor Castle - 12 min drive - 13.3 km
  • LEGOLAND® Windsor - 13 min drive - 14.9 km

Getting around

  • Taplow Station - 19 min walk
  • Heathrow Airport (LHR) - 28 min drive

Restaurants

  • ‪Bakedd - ‬12 min walk
  • ‪The Bear - ‬12 min walk
  • ‪Grenfell Arms - ‬6 min walk
  • ‪Knead - ‬15 min walk
  • ‪Hall & Woodhouse - ‬6 min walk

About this property

Thames Riviera Hotel, Sure Hotel Collection by Best Western

Eco-certified hotel with a 24-hour front desk and a restaurant
Thames Riviera Hotel, Sure Hotel Collection by Best Western offers 52 accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with premium satellite channels.

Bathrooms include bathtubs or showers and complimentary toiletries. This Maidenhead hotel provides complimentary wired and wireless Internet access. Additionally, rooms include irons/ironing boards and portable fans. Housekeeping is provided daily.

Stay in one of 52 guestrooms featuring flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access. This hotel also features concierge services, a picnic area, and barbecue grills.
Satisfy your appetite for lunch or dinner at The Blue River Cafe, a restaurant which specializes in Modern European cuisine, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are served on weekdays from 7:00 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM for a fee.
Featured amenities include complimentary wired internet access, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
Full breakfasts are available for a surcharge on weekdays between 7:00 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.
The Blue River Cafe - This restaurant specializes in Modern European cuisine and serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, German, Hindi, Hungarian, Lithuanian, Romanian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site

Food and drink

  • Full breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 12.50 for adults and GBP 8 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Blue River Cafe

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • No lift

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Desk
  • Heating
  • Iron/ironing board
  • Portable fan

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 12.50 for adults and GBP 8.00 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

This property does not have elevators

Property is also known as

Thames Riviera Hotel Maidenhead
Thames Riviera Hotel
Thames Riviera Maidenhead
Thames Riviera
Thames Riviera Hotel
Thames Riviera Hotel Sure Hotel Collection by Best Western

Thames Riviera Hotel, Sure Hotel Collection by Best Western Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 116 out of 538 reviews
Rating 8 - Good. 213 out of 538 reviews
Rating 6 - Okay. 121 out of 538 reviews
Rating 4 - Poor. 57 out of 538 reviews
Rating 2 - Terrible. 31 out of 538 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Alec

Stayed 1 night in Apr 2025

8/10 Good

Margaret

Travelled with partner
Liked: Cleanliness, staff & service
Positive: the manager was really good he went out of his way to get ice several times for my husband`s bad leg. Neg: Reception wasn`t brillant we are in our eighties luckily very fit, no help with our luggage (no lift) after dragging it up several flights of stairs the room card didn`t work. Pos: The view of the river Thames from our room was beautiful.
Stayed 1 night in Apr 2025

8/10 Good

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2 Night stay in Maidenhead

Good value for money, plenty of space and bed comfortable and a wonderful view of the river. We couldn't stay on the balcony due to flies, but still had a wonderful stay.
Stayed 1 night in Apr 2025

2/10 Terrible

Madeleine Sarah

Disliked: Cleanliness, amenities, property conditions & facilities
Great location, but obviously struggling and not up to standard for a Best Western: floors not clean throughout; bedroom floor needed a good hoover; celing over bed was thick with dirty cobwebs, and this was their best executive room; bathroom looked nice but floor was not clean and window was dirty; in the morning there was no hot water for a shower. And l let both taps run for several minutes and water remained stone cold. Told the man at the desk, all he said was he'd look into it.. a bit late for me as l was dressed and had to get on with my day. He did not offer an apology or any refund or a free breakfast. Breakfast room was dirty and lack lustre. Food was very basic and everything looked dirty and uncared for. Occurred to me that they probably didn't bother to heat the water as it's a saving to them and what do they care if you'd paid 80 quid for a room and not had a shower. I doubt that anyone at breakfast had had a hot shower.
Stayed 1 night in Apr 2025

6/10 Okay

Mohammad

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Harry, Allen

Liked: Cleanliness, staff & service, property conditions & facilities
Only stayed for one night, but it was a great stay! Rooms are nice, staff are nice, all rough great! Will definitely be back!
Stayed 1 night in Mar 2025

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Richard

Disliked: Cleanliness, property conditions & facilities
Fantastic setting on the river but the property was very run down. Smelt snd felt damp, bedroom windows not cleaned in years, wallpaper peelingno lift to our room, room only serviced once during 3 night stay
Stayed 3 nights in Feb 2025

10/10 Excellent

Jasleen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything is very good. Staff service, cleaning good everything.
Stayed 1 night in Feb 2025

6/10 Okay

Navdeep

Disliked: Staff & service
I stayed 6 nights. every day, i asked for housekeeping, every day they said no problem, it will be done. They showed up three times. All the staff were nice and polite, i am only rating them low on customer service because of lack of follow through.
Stayed 6 nights in Feb 2025

8/10 Good

Keith

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and warm, we had noisy neighbours though on the one night we stayed.
Stayed 1 night in Feb 2025

6/10 Okay

JONATHAN

Liked: Cleanliness, staff & service

Overnight in Maidenhead

Booked an overnight room as was eating at a lovely restaurant in nearby Bray
Stayed 1 night in Feb 2025

8/10 Good

NALINI, Berkhamsted

Travelled with family
Liked: Cleanliness, staff & service, amenities
Lovely helpful staff. Hotel itself is functional. Bathroom was tired, needed painting. Room itself was fine. Broken window which slammed in the night. Good parking and convenient location on the river. Breakfast was ok
Stayed 1 night in Jan 2025

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Stayed 1 night in Jan 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely staff

Staff were lovely and helpful. I enjoyed my stay, it was clean. The bathroom was very cold so I turn the heating up & left the door open to heat up.
Stayed 1 night in Jan 2025

10/10 Excellent

Estefanía

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Stayed 2 nights in Jan 2025

8/10 Good

charlesj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One Night Stay

I can not find anything wrong with the property. The only thing is that there is no bed side switch for a light. An small issue if your like me and read in bed, and having to get up to turn lights off. Heater is very complicated to use and set.
Stayed 1 night in Jan 2025

8/10 Good

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were so helpful and friendly!
Stayed 1 night in Dec 2024

4/10 Poor

M

Travelled with group
Liked: Room comfort
Disliked: Cleanliness
Shower had pubes from the previous guest. Wasn’t clean at all.
Stayed 1 night in Dec 2024

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff especially bar man who seems to have look after restaurant as well. Was realy helpful all time Only problem was in room lukewarm water in morning then none till next day none in sink. Couldn't have a shower or wash up in evening. Room was excellent
Stayed 4 nights in Dec 2024

8/10 Good

Lisa

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Verified traveller

Business traveller
Disliked: Property conditions & facilities, room comfort

Disappointing Stay with Basic Comforts Lacking

The room and bed were comfortable, but I was unable to get more than lukewarm water from the tap or shower throughout my stay. Although I reported this issue to reception, nothing was done to address it. I stayed for three nights in total (paid for by my company), and not having a proper shower for the entire duration was extremely disappointing. Other members of our group experienced issues with uncomfortable mattresses and noise, which seems to be hit or miss, with little evidence of proper maintenance. Breakfast was mediocre at best—barely warm and with very limited options. This place might be suitable for a one-night stay if you're not too concerned about bed quality or a decent breakfast, but I wouldn’t recommend it for anything more than that.
Stayed 1 night in Dec 2024

6/10 Okay

Helena

Business traveller
Disliked: Property conditions & facilities, room comfort

Share a room with a stranger?

My check in was ok but my colleague’s was not - got given a key to ‘his’ room on check in, only to enter the room and find a woman already in there! Shocking and very concerning for the rest of our stay, especially as there seems to be no inside lock on the doors. Also no heating - it’s 2am and I can’t sleep because it’s freezing. Other minor (ish) niggles -no safe in the room and no shelf in the shower
Stayed 1 night in Dec 2024

2/10 Terrible

Kirsty

Stayed 1 night in Dec 2024