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Thames Riviera Hotel, Sure Hotel Collection by Best Western

3.0 star property

Photo gallery for Thames Riviera Hotel, Sure Hotel Collection by Best Western

Breakfast, lunch, dinner served; Modern European cuisine
Exterior
Executive Room, 1 King Bed, Non Smoking
Reception
Lobby

Reviews

7.4 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Breakfast available
  • Parking available
  • Business services
  • Bar

Explore the area

View map
The Bridge, Maidenhead, England, SL6 8DW
  • Place, Thames Path
    ‪1 min walk‬
  • Place, Thames River
    ‪1 min walk‬
  • Place, Maidenhead Railway Bridge (Maidenhead Viaduct)
    ‪5 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪23 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

7.8 out of 10
Good
(17 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Single Bed, Non Smoking (Cozy Room)

Standard Room, 1 Single Bed, Non Smoking (Cozy Room)

Standard Room, 1 Single Bed, Non Smoking (Cozy Room)

8.0 out of 10
Very good
(4 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Executive Room, 1 King Bed, Non Smoking

Executive Room, 1 King Bed, Non Smoking

Executive Room, 1 King Bed, Non Smoking

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

1 Single Bed, Non-Smoking, Cozy Room

  • Sleeps 1

Standard King Room-Non-Smoking

  • Sleeps 2

Executive King Room-Non-Smoking

  • Sleeps 2

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About the area

Maidenhead

With a stay at Thames Riviera Hotel, Sure Hotel Collection by Best Western in Maidenhead, you'll be within a 15-minute drive of Windsor Castle and LEGOLAND® Windsor. .This hotel is 0.1 mi (0.1 km) from Thames River and 11.1 mi (17.9 km) from Ascot Racecourse.

What's nearby

  • Thames Path - 1 min walk - 0.1 km
  • Thames River - 1 min walk - 0.2 km
  • Maidenhead Railway Bridge (Maidenhead Viaduct) - 5 min walk - 0.4 km
  • York Road - 15 min walk - 1.3 km
  • Maidenhead Heritage Centre - 16 min walk - 1.4 km

Getting around

  • Taplow Station - 19 min walk
  • Heathrow Airport (LHR) - 28 min drive

Restaurants

  • ‪Knead - ‬15 min walk
  • ‪A Hoppy Place Maidenhead - ‬15 min walk
  • ‪Presto Italian Street Food - ‬12 min walk
  • ‪Bakedd - ‬12 min walk
  • ‪The Lord Grenfell - ‬7 min walk

About this property

Thames Riviera Hotel, Sure Hotel Collection by Best Western

Thames Riviera Hotel, Sure Hotel Collection by Best Western offers 52 accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with premium satellite channels.

Bathrooms include bathtubs or showers and complimentary toiletries. This Maidenhead hotel provides complimentary wired and wireless Internet access. Additionally, rooms include irons/ironing boards and portable fans. Housekeeping is provided daily.

Stay in one of 52 guestrooms featuring flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and a banquet hall.
Satisfy your appetite for lunch or dinner at The Blue River Cafe, a restaurant which specializes in Modern European cuisine, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are served on weekdays from 7:00 AM to 9:30 AM and on weekends from 8:00 AM to 10:00 AM for a fee. Children aged 12 and younger eat free breakfast.
Featured amenities include complimentary wired internet access, a 24-hour front desk, and luggage storage. Self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge on weekdays between 7:00 AM and 9:30 AM and on weekends between 8:00 AM and 10:00 AM.
Children aged 12 and younger eat free breakfast.
The Blue River Cafe - This restaurant specializes in Modern European cuisine and serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (GBP 10 per night)
  • Limited on-site self parking

Food and drink

  • Full breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 8:00 AM to 10:00 AM on weekends; GBP 12 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Blue River Cafe

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Desk
  • Heating
  • Iron/ironing board
  • Portable fan

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Children aged 12 and younger eat free breakfast
Rollaway/extra beds are not available

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 12.00 per person
  • Self parking fee: GBP 10 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators

Property is also known as

Thames Riviera Hotel Maidenhead
Thames Riviera Hotel
Thames Riviera Maidenhead
Thames Riviera
Thames Riviera Hotel
Thames Riviera Hotel Sure Hotel Collection by Best Western

Thames Riviera Hotel, Sure Hotel Collection by Best Western Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 138 out of 598 reviews
Rating 8 - Good. 235 out of 598 reviews
Rating 6 - Okay. 133 out of 598 reviews
Rating 4 - Poor. 59 out of 598 reviews
Rating 2 - Terrible. 33 out of 598 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

Reviews

8/10 Good

Keri

Stayed 1 night in Nov 2025

8/10 Good

charlie

Stayed 1 night in Dec 2025

8/10 Good

rhian

Slight problem with heating but manager resolved issue
Stayed 1 night in Dec 2025

8/10 Good

Keith

Travelled with family
The room was clean. However the central heating wasn’t working but a fan heater was provided.
Stayed 2 nights in Dec 2025

8/10 Good

Cyrus

Stayed 1 night in Nov 2025

10/10 Excellent

James

Stayed 1 night in Nov 2025

8/10 Good

Jo

Liked: Cleanliness, staff & service
Staff were so lovely . hotel is “a bit OLD and decor tired but It was clean
Stayed 1 night in Nov 2025

10/10 Excellent

Tristan

Stayed 3 nights in Nov 2025

4/10 Poor

Suvi

Stayed 1 night in Nov 2025

8/10 Good

James

Stayed 1 night in Nov 2025

6/10 Okay

Robert

Business traveller
Liked: Cleanliness, staff & service
I stayed in a cheap room, not very nice, but the staff are great,restaurant food is really good.
Stayed 4 nights in Nov 2025

4/10 Poor

Alexander

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
With a glorious position by the river, from the outside the hotel looks shabby, very tired and unloved with peeling paint. My room was located in a separate building at the rear of the main hotel. Functional is probably the best description but, again, the room showed a lack any maintenance with wallpaper peeling from the wall and mildew around the picture window frames. My room was freezing and there were no instructions on how the air conditioning unit worked. Once I had worked it out, the draught it created was quite unpleasant. The bathroom was poorly appointed: no shelf to put your things on and a filthy stained toilet seat! The room just didn't feel very clean. Breakfast was adequate but I won't be making a return visit.
Stayed 1 night in Nov 2025

6/10 Okay

Aisling

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Budget hotel where basically everything has seen better days. I stayed in November and my room was cold at night. The sheets and bathroom were clean but there is a lot of noise from other guests through the walls.
Stayed 2 nights in Nov 2025

2/10 Terrible

Meena

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The hotel was very dirty and outdated. The pictures on this website are completely misleading and feel like a scam - they must have been taken years ago or heavily edited, because the actual condition of the property is nowhere near what’s shown online. Also, the fire alarm went off on two different mornings around 10am and lasted for about 10-20 minutes each time. When I went to the lobby, the receptionist told me that it wasn’t due to a fire but because of construction work somewhere in the hotel that was triggering the alarm. The staff didn’t bother to cover or disable the alarms properly. It was extremely loud and disruptive, and they didn’t do anything about it until it happened again the next day. Overall, the experience was very disappointing. For the price we paid, I expected at least basic cleanliness and comfort. I would not recommend this hotel to anyone, and I think the management seriously needs to address the false advertising and poor maintenance.
Stayed 8 nights in Oct 2025

8/10 Good

Chris

Stayed 1 night in Oct 2025

10/10 Excellent

Jeremy

Stayed 2 nights in Oct 2025

6/10 Okay

Ben

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
It was a room for a travelling worker. The best bit was the food in the evening, very tasty.
Stayed 1 night in Oct 2025

6/10 Okay

Ian

Stayed 1 night in Sep 2025

8/10 Good

Luke

Stayed 2 nights in Sep 2025

6/10 Okay

Kenneth

Liked: Staff & service
Stayed 3 nights in Oct 2025

6/10 Okay

Karen

Business traveller
Disliked: Property conditions & facilities, room comfort
Disappointed this time. Room noisy due to huge air con unit outside. Bed far too soft, room tatty. First room they gave me already had a male occupant; not ideal for a solo female traveler. They gave me a glass of wine whilst they sorted new room and took my bags up but I then overheard the duty manager complaining at the staff for giving me a free glass of wine. Usually a much better stay so hopefully a one off
Stayed 1 night in Oct 2025

6/10 Okay

Liza

Stayed 1 night in Oct 2025

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cold
Stayed 1 night in Sep 2025

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

HAZEL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
OUR ROOM WAS CLEAN AND BRIGHT AS WAS THE HOTEL GENERALLY. PARKING WAS EASY INSIDE AND INSIDE THE HOTEL BOUNDARY. STAFF WERE HAPPY AND VERY HELPFUL. DID NOT USE LAUNDRY SERVICES. HAD A GREAT STAY AND WILL COME AGAIN.
Stayed 3 nights in Sep 2025