2/10 Terrible
Ed
16 Dec 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
Leticia,
I do not travel. I have not been in a hotel room in over 10 years. I live in Houston, and when I have to go to CC, I just leave in the AM, and come back the same day. My experience at your hotel is one of the reasons that I don't stay in hotels. The old adage, "you get what you pay for" was evident in this case. My guess is, if I stayed at the Omni Hotel, this would not happen. They also would want $250 per night.
Here is what happened to me last Sunday at your hotel:
I has called down on Friday, and asked what time was breakfast served, I was quoted from 7:00 AM, until 10:00 AM. When I checked in, I found out this was only on the weekends.
Sunday night, I asked Hailey where I could eat breakfast, and she had no clue. There was a "Jack in the Box" 100 feet from you.
I checked in at about 10:00 pm, Sunday night. I got my key, and went to my room. The air conditioner was on, and the room was freezing, and the heat would not come on.
1.) That first thing I noticed was that there was no phone, for my wake up call. So I called down on my cell, and the lady said she could move me. I said no.
2.) The next thing that happened was the Television would come on, but I could not get it to go up, and down on the "channel guide" She came down, and she could not get it going either. She said she could move me.
a.) So, we went to about 7 rooms, and not one T. V. worked.
b.) I finally moved to 106 from 104, and turned the news channel was on.
Hailey
Ed
Stayed 1 night in Dec 2025