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The Palms Resort of Mazatlan

3.0 star property

Photo gallery for The Palms Resort of Mazatlan

Outdoor pool, open 8:00 AM to 9:00 PM, pool umbrellas, pool loungers
Garden
Outdoor pool, open 8:00 AM to 9:00 PM, pool umbrellas, pool loungers
Front of property
On the beach, beach volleyball

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Bar
  • Pool
  • Housekeeping
  • Breakfast available

Explore the area

View map
Av. Camaron Sabalo 696, Zona Dorada, Mazatlán, SIN, 82110
  • Place, Cerritos Beach
    ‪10 min drive‬
  • Place, Mazatlan International Center
    ‪18 min drive‬
  • Place, Mazatlán Aquarium
    ‪22 min drive‬
  • Airport, Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)
    ‪56 min drive‬

Room options

View all photos for Suite, Ocean View

Suite, Ocean View

Suite, Ocean View

8.4 out of 10
Very good
(18 reviews)
  • 668 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Superior Room, 1 Queen Bed, Ocean View

Superior Room, 1 Queen Bed, Ocean View

Superior Room, 1 Queen Bed, Ocean View

9.0 out of 10
Wonderful
(35 reviews)
  • 4 sq m
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed, City View

Superior Room, 1 Queen Bed, City View

Superior Room, 1 Queen Bed, City View

9.2 out of 10
Wonderful
(20 reviews)
  • 4 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, City View

Standard Room, 2 Double Beds, City View

Standard Room, 2 Double Beds, City View

8.6 out of 10
Excellent
(44 reviews)
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Ocean View

Standard Room, 2 Double Beds, Ocean View

Standard Room, 2 Double Beds, Ocean View

8.4 out of 10
Very good
(51 reviews)
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

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About the area

Mazatlán

With a stay at The Palms Resort of Mazatlan in Mazatlán (Zona Dorada), you'll be a 3-minute drive from The Mazatlan Malecón and 7 minutes from Witches Beach. .This beach resort is 2.9 mi (4.7 km) from Playa Norte and 3.2 mi (5.1 km) from Mazatlán Aquarium.
View more Resorts in MazatlánOpens in a new window

What's nearby

  • Cerritos Beach - 10 min drive - 2.3 km
  • The Mazatlan Malecón - 12 min drive - 3.1 km
  • Witches Beach - 15 min drive - 3.5 km
  • Mazatlan International Center - 18 min drive - 5.0 km
  • Mazatlán Aquarium - 22 min drive - 5.4 km

Getting around

  • General Rafael Buelna Intl. Airport (MZT) - 32 min drive

Restaurants

  • ‪Le Frolle - ‬6 min walk
  • ‪La Concha Restaurant - ‬5 min walk
  • ‪Los Arcos - ‬2 min walk
  • ‪Panamá - ‬1 min walk
  • ‪señor frogs - ‬4 min walk

About this property

The Palms Resort of Mazatlan

Beach resort with free valet parking and a fitness center
The Palms Resort of Mazatlan offers 189 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Make yourself at home in one of the 189 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Don't miss out on recreational opportunities including an outdoor pool and a fitness center. Additional features at this resort include complimentary wireless internet access, gift shops/newsstands, and wedding services.
Grab a bite to eat at Restaurant Panama, a beachfront restaurant which features a bar/lounge. Grab a drink at the swim-up bar while enjoying a refreshing dip in the resort pool.Cooked-to-order breakfasts are available daily from 7 AM to noon for a fee.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Planning an event in Mazatlán? This resort has 7973 square feet (741 square meters) of space consisting of a conference center and meeting rooms. Free valet parking is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7 AM and noon.
Restaurant Panama - This beachfront restaurant serves breakfast only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Pool Bar - Onsite cocktail bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered valet parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7 AM to noon for a fee: MXN 265 to 400 for adults and MXN 265 to 400 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar

Restaurants on site

  • Pool Bar
  • Restaurant Panama

Things to do

  • Beach volleyball
  • Children's pool
  • Gym
  • Outdoor pool

Family friendly

  • Children's pool
  • In-room cot
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference centre (7,973 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Reception hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 400.00 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 265 to 400 for adults, and MXN 265 to 400 for children
  • Rollaway bed fee: MXN 400.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 8:00 AM to 9:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Palms Mazatlan
Palms Resort Mazatlan
The Palms Of Mazatlan Mazatlan
The Palms Resort of Mazatlan Resort
The Palms Resort of Mazatlan Mazatlán
The Palms Resort of Mazatlan Resort Mazatlán

Reviews

The Palms Resort of Mazatlan Reviews

8.6

Excellent

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 595 out of 1022 reviews
Rating 8 - Good. 246 out of 1022 reviews
Rating 6 - Okay. 97 out of 1022 reviews
Rating 4 - Poor. 49 out of 1022 reviews
Rating 2 - Terrible. 35 out of 1022 reviews

Reviews

8/10 Good

Alicia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the food and the staff
Stayed 3 nights in Jul 2025

4/10 Poor

Guadalupe

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was not willing to give me an explanation as to why my dad could not come up to my room to just visit. My dad resides in Mazatlan and he wanted to come upstairs to get some stuff I had brought for him . I had to pay an additional 400 pesos a night if I wanted him to go past the lobby. I asked to point out the policy in the paperwork I signed as well to point out where was that information in Expedia. They had zero explanation and they left me to wait for the general manager which also could not give me a clear explanation. She stated “ it’s policy” I said I will honor it if she can point out to where it states that. The room was hot, the vents are dirty and old. The shower rail was broken. The windows were missing blinds, the walls were dirty. The cleaning crew were the only nice ones the whole time we were there. They also did. It allowed for you to go to the pool with any bags, coolers, snacks, or speakers. They will turn you back around. I have pictures that I can submit as well as to how the condition in the room was for me. Expedia needs to be aware of what type of customer service is being given to their customers as well the reality of the state of the rooms . For the price I paid , I minus well would of stated at the Hilton with better quality of hospitality and care. I’ve had stayed at the palms at least 5 times prior and by far this has been the worse welcoming.
Stayed 6 nights in Jul 2025

10/10 Excellent

Raudel

Stayed 2 nights in Jul 2025

8/10 Good

Sergio

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Jul 2025

6/10 Okay

Juan

Stayed 2 nights in Jul 2025

10/10 Excellent

Juan

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jul 2025

8/10 Good

Barbara

Liked: Cleanliness, amenities, property conditions & facilities
The view was amazing
Stayed 4 nights in Jul 2025

6/10 Okay

Ricco

Liked: Cleanliness, property conditions & facilities
It was nice, no beach and no Banda but there is access to the beach
Stayed 3 nights in Jun 2025

10/10 Excellent

Drew, O Fallon

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The property is a bit old but well kept. The staff is friendly and the views are beautiful
Stayed 5 nights in Jun 2025

10/10 Excellent

Mercedez

Stayed 2 nights in May 2025

10/10 Excellent

asuncion

Travelled with family
Liked: Cleanliness, amenities
I'm definitely returning, my only complaint was the a/c😪 i need sir. But everything else was so perfect
Stayed 2 nights in Jun 2025

10/10 Excellent

Rhonda

Stayed 1 night in Jun 2025

4/10 Poor

Teresa

Liked: Cleanliness, amenities, property conditions & facilities
Very young staff that were not trained to serve. Always talking to each other instead of customer service. Was consuming drinks from hotel but if you didnt get a bucket no ice was served. Order six beers. They put on table just there no ice. You have to get your own. Very poor customer service. Will not come again.
Stayed 4 nights in Jun 2025

8/10 Good

Noemi

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property location and amenities are amazing , cleanliness and transportation availability is also great. The only con is that the employees are not always the friendliest and can be rude especially around the pool and towel area.
Stayed 4 nights in May 2025

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place is a great place to relax and location is close to everything
Stayed 3 nights in May 2025

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Jan 2025

10/10 Excellent

Scott Douglas, san diego

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant Panamá part of the resort. Right on the beach.
Stayed 2 nights in Apr 2025

10/10 Excellent

oscar

Stayed 1 night in Apr 2025

6/10 Okay

LIZZETE GUADALUPE

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

francisco

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view is so wonderful. The staff very nice people. I definitely. Recommend this hotel.
Stayed 2 nights in Apr 2025

10/10 Excellent

E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff!
Stayed 2 nights in Apr 2025

10/10 Excellent

Hugo

Stayed 5 nights in Mar 2025

10/10 Excellent

Ramiro

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 4 nights in Mar 2025

10/10 Excellent

Leroy

Stayed 7 nights in Mar 2025

10/10 Excellent

Maria M

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good customer service and general
Stayed 4 nights in Mar 2025