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Experience Platinum Hotel Apartments

3.5 star property

Photo gallery for Experience Platinum Hotel Apartments

Three Bedroom Apartment | Living area
Indoor pool, open 6:00 AM to 10:00 PM, pool loungers
Two Bedroom Executive Apartment | Living area
Three Bedroom Apartment | View from room
Two Bedroom Executive Family Apartment | Private kitchen

Reviews

7.0 out of 10
Good

Popular amenities

  • Breakfast available
  • Parking available
  • Hot tub
  • Pool
  • Gym
  • Dryer

Explore the area

View map
45 Clarke St, Southbank, VIC, 3006
  • Place, Melbourne Convention and Exhibition Centre
    ‪3 min walk‬
  • Place, Crown Casino
    ‪5 min walk‬
  • Place, SEA LIFE Melbourne
    ‪9 min walk‬
  • Airport, Melbourne, VIC (MEL-Tullamarine)
    ‪25 min drive‬

Room options

View all photos for Two Bedroom Executive Apartment

Two Bedroom Executive Apartment | Living area

Two Bedroom Executive Apartment

  • 70 sq m
  • 2 bedrooms
  • City view
  • Sleeps 5
  • 2 Queen Beds

View all photos for One Bedroom Apartment

One Bedroom Apartment | View from room

One Bedroom Apartment

  • 65 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Two Bedroom Deluxe Apartment

Two Bedroom Deluxe Apartment | Private kitchen

Two Bedroom Deluxe Apartment

  • 68 sq m
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Two Bedroom Executive Family Apartment

Two Bedroom Executive Family Apartment | Private kitchen

Two Bedroom Executive Family Apartment

  • 79 sq m
  • 2 bedrooms
  • City view
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

View all photos for Three Bedroom Apartment

Three Bedroom Apartment | Living area

Three Bedroom Apartment

  • 105 sq m
  • 3 bedrooms
  • City view
  • Sleeps 7
  • 2 Queen Beds and 2 Twin Beds

View all photos for Two Bedroom Apartment

View from room

Two Bedroom Apartment

  • 58 sq m
  • 2 bedrooms
  • City view
  • Sleeps 5
  • 2 Queen Beds

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About the area

Melbourne

Located in Melbourne (Southbank), Experience Platinum Hotel Apartments is within a 15-minute walk of Crown Casino and Melbourne Convention and Exhibition Centre. .This apartment is 0.7 mi (1.1 km) from SEA LIFE Melbourne and 1.2 mi (1.9 km) from Marvel Stadium.
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What's nearby

  • Melbourne Convention and Exhibition Centre - 3 min walk - 0.3 km
  • Crown Casino - 5 min walk - 0.5 km
  • Southbank Promenade - 9 min walk - 0.8 km
  • SEA LIFE Melbourne - 9 min walk - 0.8 km
  • Flinders Lane - 10 min walk - 0.9 km

Getting around

  • Flagstaff Station - 3 min drive
  • Southern Cross Station - 17 min walk
  • Melbourne, VIC (MEB-Essendon) - 20 min drive

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪McDonald's - ‬5 min walk
  • ‪O3 - ‬5 min walk
  • ‪Mr Hive Kitchen & Bar - ‬4 min walk
  • ‪The Pub - ‬6 min walk

About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Experience Platinum Hotel Apartments

Apartment connected to a shopping center in Melbourne with an indoor pool
Air-conditioned accommodations at Experience Platinum Hotel Apartments offer washers/dryers and coffee/tea makers. Accommodations offer separate sitting areas. Accommodations at this 3.5-star apartment have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers, complimentary toiletries, and hair dryers.

Flat-screen televisions are featured in guestrooms. Business-friendly amenities include phones; local and long-distance calls are complimentary (restrictions may apply).

An indoor pool and a hot tub are on site. Other recreational amenities include a fitness center.
Make yourself at home in one of the air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and ovens. Flat-screen televisions are provided for your entertainment. Conveniences include separate sitting areas and microwaves, as well as phones with free local calls.
Be sure to enjoy recreational amenities, including an indoor pool, a hot tub, and a fitness center.
Cooked-to-order breakfasts are available daily from 7:00 AM to noon for a fee.
Featured amenities include express check-out, dry cleaning/laundry services, and luggage storage. Self parking (subject to charges) is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and noon.

Property amenities

Pool/Spa

  • Hot tub
  • Indoor pool
  • Pool loungers

Parking and transport

  • Parking on site (AUD 25 per night; includes in/out privileges)

Family friendly

  • Cot: AUD 20 per night

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave
  • Oven

Dining

  • Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: AUD 21 for adults and AUD 21 for children

Bedrooms

  • Bedsheets provided
  • Rollaway/extra bed: AUD 50 per night

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Living spaces

  • Living room
  • Separate dining area
  • Separate sitting area

Entertainment

  • Flat-screen TV

Laundry

  • Dry cleaning/laundry service
  • Washer/dryer

Comfort

  • Air conditioning
  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Smoke-free property

Services and conveniences

  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Luggage storage
  • Phone

Location highlights

  • Connected to a shopping centre
  • In a business district
  • In an entertainment district

Things to do

  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.5 percent for credit card payments
The front desk is open Sunday - Thursday (9:00 AM - 7:30 PM) and Friday - Saturday (9:00 AM - 12:30 AM)
Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and key retrieval information; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, key retrieval

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 50 per night
Cribs (infant beds) are available for AUD 20 per night

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: AUD 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately AUD 21 for adults and AUD 21 for children
  • Self parking fee: AUD 25 per night (in/out privileges)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 20 per night
  • Rollaway bed fee: AUD 50 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property

We should mention

Pool access available from 6:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms

Property is also known as

Experience Platinum Hotel Apartments Southbank
Experience Platinum Apartments Southbank
Apartment Experience Platinum Hotel Apartments Southbank
Southbank Experience Platinum Hotel Apartments Apartment
Experience Platinum Apartments
Apartment Experience Platinum Hotel Apartments
Experience Platinum Apartments
Experience Platinum Hotel Apartments Apartment
Experience Platinum Hotel Apartments Southbank
Experience Platinum Hotel Apartments Apartment Southbank

Experience Platinum Hotel Apartments Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 35 out of 123 reviews
Rating 8 - Good. 34 out of 123 reviews
Rating 6 - Okay. 26 out of 123 reviews
Rating 4 - Poor. 13 out of 123 reviews
Rating 2 - Terrible. 15 out of 123 reviews

7.4/10

Cleanliness

6.6/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay! Will be my "go to" everytime I go to Melbourne!
Stayed 3 nights in Mar 2020

8/10 Good

sonia

Travelled with group
Liked: Staff & service, room comfort

great location ,views and ok comfort

our stay was pleasant,appartment had everything we needed. Wasnt amazingly clean,opened dishwasher and it must of being blocked by previous stayers and its smelt vulgar.No bedside lamps, but all in all was an ok stay good location,handy supermarket,great view.Not enough carpark
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

4/10 Poor

mickey

Disliked: Cleanliness, staff & service, property conditions & facilities

Awful 'Platinum' Experience

We booked Experience Platinum Hotel Apartments in October 2019, only to be told at check in that the hotel is full due to Australian Open, so they will have to move us across the street to their sister hotel, Bella Apartments. There was no point in arguing since there was a 100% occupancy so we hoped the room and the hotel would be just as good as the one bedroom apartment we had originally booked. However, from the initial contact with a not very helpful receptionist, we felt that would not be the case. The room was quite okay except that the carpet was one of the dirtiest I have ever seen, certainly not associated with a 4 star hotel we booked. The balcony window was broken and the room was a lot smaller than the one we booked. Also, Bella did not have an indoor pool & spa we planned to utilise, nor was the gym as good as the one we choose. At least we came in for the Open and did not spend much time in the room. To cap it off, after checking out, we left a laptop charger plugged in the wall, and having called the hotel about it, the lady in a call centre for Experience 'Platinum' Hotels said she would let us know if they find it, despite having explained to her exactly where I left it. She never called back so the next day, she said she would follow up with the room services, only to tell me a few hours later that nothing was found. Overall, terrible experience and a first complaint I made, despite staying in dozens of hotels every year, being a gold (not Platinum) member.
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great apartment. Great location! Great views! Will definitely be back!
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great pool & facilities, convenient location. Breakfast included.
Stayed 5 nights in Jan 2020

8/10 Good

Alana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thankyou to the checkin service the gentleman was amazing went above and beyond to make sure we had an awesome stay here, will definately be recommended this place and i will be coming back for sure.
Stayed 2 nights in Jan 2020

6/10 Okay

JennyNg, Cairns

Travelled with family and small children
We stayed there for 7 days. I means we have an amazing view from the room. Location is not bad you can walk 8-10 mins to where you can get the free tram to CBD. They have supermarket down step which is really convenient for us to buy milk and stuffs as we have kids. They also have gym, sauna and swimming on the top floor that you can enjoy. Feel things that need to improve on is the furniture in the apartment. They look a bit old and table isn’t stable. They don’t have 24 hr reception. If you need something after hour, you need to talk to intercom. The elevator services also have problem sometimes.
Stayed 7 nights in Jan 2020

10/10 Excellent

Emily

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We couldn’t of asked for a better stay at platinum over the Australia Day long weekend. Pricing was cheap for 4 people and it is so convenient to the Woolworths which is attached to it. Would definitely stay again as well as recommend it :)
Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveller

Travelled with family
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Our smoke alarm was beeping every 30 minutes. We called for help and the lady disregarded us. We called again 40 minutes later and a man came to help, but then it started beeping every 30 seconds. All throughout the night. It was awful. With the beds being hard and uncomfortable on top of a beeping all night long.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Loved the pool with a view!! Stunning views of the city at night too!!
Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveller

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
We got moved to Bella apartments, which was fine. But we’re promised a bigger room with better views, there were better views but we felt the room was smaller. Communication at the front desk wasn’t good, the vouchers we didn’t know we needed for breakfast were not handed to us, & we were given a parking level and spot number, which had someone in it then the next spot number they gave us didn’t exist. Breakfast was quite tasty, bed was comfortable & smart TVs in each room is a good idea.
Stayed 2 nights in Jan 2020

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous View from 48th Floor

Stayed on the 48th floor with stunning views out to St Kilda. The indoor pool and gym on the 52nd floor was amazing. Compact and ideal for a 3 night stay. Minor downside was there is no bench space in bathroom for toiletry bag.
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views. Comfortable beds. Modern decor . .....
Stayed 3 nights in Jan 2020

6/10 Okay

Verified traveller

Stayed 2 nights in Jan 2020

6/10 Okay

Jasmina

Travelled with family, Travelled with group
Liked: Staff & service, room comfort
View was amazing it was over all a pretty place just wasn’t that clean when coming in stains on couch walls were dirty
Stayed 1 night in Jan 2020

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family overnight city escape

The location was perfect for us to attend an event at the Melbourne convention centre. The convenience of the supermarket next door was great and the pool and spa is fantastic with an amazing city view! I loved the late (11am) check out which meant the kids could get more time In the pool
Stayed 1 night in Jan 2020

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
My stay wasn't enjoyable, first off was the check in using the phone etc which was a pain. Rather talk one on one rather than on the phone to check in, incase we have any questions. The Condition of the room is alright, dirty here and there in the apartment. Towards the end of the night, before sleeping there was a room above us who had a party. This went on till 5 in the morning, which made our stay unpleasant. Smoking above us aswell in the balcony and spilling drinks. This is not okay
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Travelled with family
Liked how it was very central and handy to have the Supermarket just below. Didnt like that all the hotel carparks had been taken, had no knowledge we had to pre book them, surrounding carparks were all full so had to park at Crown. Also didnt like that the room looked nothing like the picture online, was abit of a let down, we had 5 guests and there was no extra bedding, luckily our teenager decided to sleep on the couch!
Stayed 1 night in Dec 2019

6/10 Okay

Nick

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Way too pricey for the level of cleanliness and lack of facilities. Indoor pool was cold and the spa and sauna were out of order
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Good location. Attention to detail for cleanliness is needed.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness
It was close to event I was attending which made my night extra special for new year’s eve thank you so much for providing a great apartment
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

fiona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Near to Southbank restaurants and shops.
Stayed 1 night in Dec 2019