Upon check in, I mentioned free bottle of wine owed. Was acknowledged, but did not receive bottle. I called front desk to ask if it was possibly on the way, no one answers the phone. Rather, they suggest on a voicemail that you email if you need anything from front desk. Really?! Upon emailing the front desk, a fire alarm went off. Apparently this was the 2nd in 12 hrs (the 1st of which was at 2am). At the front desk, no one acknowledged distressed and concerned guests. No direction of where to go for cover, if a false alarm, etc. Instead, yhe woman working the front desk grew irritated by questions from guests about what to do. She was so rude, I had to walk away. But not before demanding I get my free “bottle” (miniature sized) of wine. Great location. Tiny rooms. Rude service. Do better. That, or don’t work in the service industry!