4/10 Poor
Kelsey
Travelled with group
20 Nov 2025
Disliked: Staff & service
The room itself was beautiful, & we had a great view. The woman checking us in was extremely kind and accommodating, & besides her, the security was the only other staff member who treated us with any kindness. The bartenders & the wait staff at the pool bar were extremely unkind, unwelcoming, And rude. No greeting, no hello, & they still place an automatic gratuity at 20+ percent on our bill, which is awful for the service that we received. As we sat at the outside bar, we asked for waters, and the bartender proceeded to tell us that we could get water ourselves at the opposite end of the bar. Why are we sitting to be waited on if we have to get our own drinks? Didn’t even provide menus. We attempted to contact the front desk/the automated concierge about our experience, & was met with a robotic response. They told us they would reach out to us about our experience and never did. Also, upon arriving, we were in our room for about five minutes, & housekeeping entered our room without knocking & decided to count the snacks?? We were confused & shocked that she just made herself Comfortable & came in without asking & said she would only be five minutes. No apologies. No excuse me, nothing. We were exhausted since we had just come from a redeye & we’re trying to nap, & she literally just came in & started counting the snacks & the toiletries in the bathroom. It was the weirdest most uncomfortable situation, what if we were not dressed or doing other things? Not worth the price.
Kelsey
Stayed 2 nights in Nov 2025