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Crowne Plaza Suites MSP Airport - Mall of America by IHG

3.5 star property

Photo gallery for Crowne Plaza Suites MSP Airport - Mall of America by IHG

Breakfast, lunch, dinner served; American cuisine
Point of interest
Exterior
Indoor pool
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Spa pool
  • Free airport shuttle
  • Pet-friendly
  • Free Wi-Fi

Explore the area

View map
3 Appletree Square, Bloomington, MN, 55425
  • Place, Mall of America
    ‪18 min walk‬
  • Place, Sea Life Minnesota Aquarium
    ‪19 min walk‬
  • Place, Nickelodeon Universe
    ‪2 min drive‬
  • Airport, Minneapolis, MN (MSP-Minneapolis - St. Paul Intl.)
    ‪6 min drive‬

Room options

View all photos for Premium Room, 1 King Bed with Sofa bed

Premium Room, 1 King Bed with Sofa bed

Premium Room, 1 King Bed with Sofa bed

8.4 out of 10
Very good
(8 reviews)
  • 46 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds

8.6 out of 10
Excellent
(70 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Mobility, Roll-In Shower)

Premium bedding, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Accessible (Mobility, Roll-In Shower)

8.0 out of 10
Very good
(5 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Premium bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

7.8 out of 10
Good
(7 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Accessible (Mobility, Accessible Tub)

Premium bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 Double Bed, Accessible (Mobility, Accessible Tub)

8.0 out of 10
Very good
(1 review)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite, 1 King Bed

Premium bedding, desk, laptop workspace, blackout curtains

Junior Suite, 1 King Bed

9.2 out of 10
Wonderful
(9 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

Premium bedding, desk, laptop workspace, blackout curtains

Standard Room

8.8 out of 10
Excellent
(23 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Premium Room, 1 King Bed, Hearing Accessible (Mobility, Accessible Tub)

Premium bedding, desk, laptop workspace, blackout curtains

Premium Room, 1 King Bed, Hearing Accessible (Mobility, Accessible Tub)

9.0 out of 10
Wonderful
(2 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Hearing Accessible (Mobility, Accessible Tub)

Premium bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Hearing Accessible (Mobility, Accessible Tub)

9.0 out of 10
Wonderful
(2 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(11 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

Premium bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed with Sofa bed

7.8 out of 10
Good
(19 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Bloomington

Located in Bloomington (East Bloomington), Crowne Plaza Suites MSP Airport - Mall of America by IHG is within a 5-minute drive of Nickelodeon Universe and Mall of America. .This hotel is 9.4 mi (15.1 km) from Grand Casino Arena and 9.9 mi (15.9 km) from University of Minnesota, Twin Cities.

What's nearby

  • Minnesota Valley National Wildlife Refuge - 8 min walk - 0.7 km
  • Mall of America - 18 min walk - 1.5 km
  • Sea Life Minnesota Aquarium - 19 min walk - 1.7 km
  • Nickelodeon Universe - 2 min drive - 1.8 km
  • Great Wolf Lodge Water Park - 2 min drive - 2.9 km

Getting around

  • American Boulevard Station - 3 min walk
  • St. Paul - Minneapolis Station - 17 min drive
  • Minneapolis - St. Paul Intl. Airport (MSP) - 10 min drive

Restaurants

  • ‪Margaritaville - ‬4 min drive
  • ‪Rainforest Cafe - ‬4 min drive
  • ‪Hooters - ‬4 min drive
  • ‪Starbucks - ‬3 min drive
  • ‪Buffalo Wild Wings - ‬4 min drive

About this property

Crowne Plaza Suites MSP Airport - Mall of America by IHG

Hotel with an indoor pool, near Mall of America
Crowne Plaza Suites MSP Airport - Mall of America by IHG offers 430 accommodations with coffee/tea makers and designer toiletries. Beds feature premium bedding. 43-inch flat-screen televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided weekly.

An indoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.

Children under 16 years old are not allowed in the swimming pool or hot tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 430 guestrooms featuring microwaves and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and designer toiletries. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Be sure to enjoy recreational amenities, including an indoor pool, a hot tub, and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, an arcade/game room, and gift shops/newsstands.
Satisfy your appetite with American cuisine at AiRECraft Bar and Grill, a restaurant which features a bar/lounge. Dining is also available at the coffee shop/cafe. Cooked-to-order breakfasts are available daily from 7:00 AM to 10 AM for a fee.
Featured amenities include a 24-hour business center, express check-out, and a 24-hour front desk. Planning an event in Bloomington? This hotel has 8937 square feet (830 square meters) of space consisting of conference space and 11 meeting rooms. A roundtrip airport shuttle is complimentary at scheduled times.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10 AM.
AiRECraft Bar and Grill - This restaurant specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Free return airport shuttle from 4:00 AM to midnight at scheduled times
  • Uncovered parking on site (USD 10 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10 AM for a fee: USD 12 to 30 for adults and USD 10 to 15 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • AiRECraft Bar and Grill

Things to do

  • 24-hour gym
  • Arcade/game room
  • Billiards/pool table
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • Grocery/convenience store
  • In-room cot
  • In-room microwave
  • Indoor pool
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping on request
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 11 meeting rooms
  • 24-hour business centre
  • 8,937 square feet of conference space

Outdoors

  • Garden
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 7 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1981
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium satellite channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Reusable coffee/tea filters
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 25.00
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 75.00
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75.00 per accommodation, per stay, plus a deposit of USD 75 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
An off-leash area is available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 15.0 per day
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 12 to 30 for adults, and USD 10 to 15 for children
  • Uncovered self parking fee: USD 10.0 per night
  • Pet deposit: USD 75 per stay
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 75.00 (subject to availability)
  • Rollaway bed fee: USD 15.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Parking height restrictions apply
Children under 16 years old are not allowed in the swimming pool or hot tub without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Minneapolis Int'l
Crowne Plaza Minneapolis Int'l Airport Mall America
Crowne Plaza Minneapolis Int'l Hotel
Crowne Plaza Minneapolis Int'l Hotel Mall Airport America
Crowne Plaza Aire MSP Airport Mall America Hotel Bloomington
Crowne Plaza Aire MSP Airport Mall America Hotel
Crowne Plaza Aire MSP Airport Mall America Bloomington
Crowne Plaza Aire MSP Airport Mall America

Crowne Plaza Suites MSP Airport - Mall of America by IHG Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 474 out of 1002 reviews
Rating 8 - Good. 251 out of 1002 reviews
Rating 6 - Okay. 126 out of 1002 reviews
Rating 4 - Poor. 88 out of 1002 reviews
Rating 2 - Terrible. 63 out of 1002 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

6/10 Okay

Scott

Stayed 1 night in Oct 2025

4/10 Poor

Jeremy

Stayed 2 nights in Oct 2025

2/10 Terrible

Dymeka

Stayed 1 night in Nov 2025

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, amenities
Nice staff, clean I will stay there again. Great restaurant!
Stayed 1 night in Oct 2025

8/10 Good

Eric

Travelled with family
Liked: Cleanliness, staff & service, room comfort

Another great stay.

Staff and hotel were great. The parking lot/garage was being worked on with lead to some congestion.
Stayed 2 nights in Oct 2025

10/10 Excellent

Lacey

Stayed 2 nights in Sep 2025

10/10 Excellent

Meghan

Stayed 1 night in Oct 2025

8/10 Good

Kerry

Travelled with family
Liked: Staff & service, property conditions & facilities
The room was very comfortable with nice beds and clean. The breakfast area had dirty tables and only one waitress having to run and do all the tables could use more employees
Stayed 2 nights in Oct 2025

2/10 Terrible

Andrea

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
1 person checking the guest in the line was out the door! The room smelled like mold. Parking was HORRIBLE! And you have to pay $10 a night smh. The shuttle only goes to the airport and not the mall. The room next to me played loud music allllll night! Didn’t sleep well at all then to wake up and take a cold shower i left my room early 7am waste of my money!! Hot tub had towels in it from what i assume was the night before
Stayed 1 night in Oct 2025

8/10 Good

Jesus Jr.

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The gentleman who checked me in was very rude and not vary talkative. I was in line and he decided to help to other individuals and it took forever I along with 3 others were getting frustrated because he was chatting away not having any consideration for the people waiting. He could of asked for more assistance. So when i approached the desk I began to spek and he cut me off and asked for my ID in a rude manner. I was already tired from my trip and waiting in line for over 20 minutes so I let it slide. My experience was great nice hotel I would definitely come back but hopefully to some nicer help.
Stayed 1 night in Oct 2025

4/10 Poor

Abby

Disliked: Cleanliness, amenities, property conditions & facilities
This was not what I expected from a Crowne Plaza hotel. The property was very dated and check-in was difficult. The front desk staff announced my room number to the lobby. I was traveling alone as a single woman so I wasn’t thrilled with this (especially as a male later approached me while getting into the elevator) The parking situation was difficult. I’m assuming the garage/ramp was starting to break down because many sections were cordoned off which made navigating it very difficult. Which spots you could/could not park in were marked but not clearly. There were many signs saying your car would be towed if you parked in the wrong spot yet many of the spots were “double marked” (said both hotel parking and reserved for apartment). I ended up parking down a “flight” to ensure I was safe. However, this meant walking up the stairs that were unlit and very slippery when wet. That was the most dangerous feeling of the night — especially as I checked in around midnight. Finding my way from parking to the hotel was also difficult. There was no outside security. Anyone could enter the building. It took a few wrong turns before I found my way to the correct elevator bank. Then I waited for an elevator which never came despite pushing multiple times. This is when the male approached me and called the service elevator. My room did not have a working tv and the shower dripped all night which flooded the bathroom floor. Overall, I would NOT recommend for the price point.
Dirty elevator
Stayed 2 nights in Oct 2025

6/10 Okay

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was friendly and check in was easy. The room itself was clean and spacious but did have an older smell to it. I specifically stayed at this hotel for the free shuttle to the airport as I had an early flight. I was told the shuttle starts at 4am and runs every 20min. However, after getting ready to get on the shuttle, the driver said he is only going to Terminal 1 today due to many pilots and flight attendants (I needed T2). So then had to download the app and request a Lyft driver. Luckily one was there within 1 minute!
Stayed 1 night in Oct 2025

6/10 Okay

Anna

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities

Meh

Staff was polite and the check in/out process was smooth. No big issues, this was just not a good choice for a family vacation, would be better for a business traveler who needs a no-frills place to stay. In fact, many of their units appear to have been converted to apartments for this exact purpose. The TV didn’t allow you to rent a movie or connect a device so we couldn’t do movie night. Room was a bit run down looking. Tub and toilet were stained. Pool area also was a bit scraggly but the pool itself was huge and clean - we enjoyed that and the hot tub too. Still, I think we will pick a different hotel next time we’re in the area.
Stayed 1 night in Oct 2025

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

4/10 Poor

Nancy

Travelled with family
Disliked: Property conditions & facilities

Disappointed

The decor is old. The walls are thin. Could hear our neighbors most of the night. The guy next door we could hear coughing and talking. Front desk and other staff were rude. Maid was at our door at 0900 wondering when we were leaving. Parking was very confusing due to areas being blocked off.
Stayed 1 night in Oct 2025

8/10 Good

Clendon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

4/10 Poor

Barbara

Disliked: Cleanliness, staff & service, amenities
Room had a nat problem carpet was dirty table and fridge were not clean. Walls paper thin. This place has changed since I last stayed a few years ago
Stayed 2 nights in Sep 2025

2/10 Terrible

lydia

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This stay was absolutely unacceptable and conditions were atrocious.
Stayed 3 nights in Sep 2025

10/10 Excellent

Connie

Travelled with family
Liked: Staff & service, room comfort
Floors need updated. Elevator floors were awful. Main floors have lots of scuffs and missing or chipped tiles. Beds were very comfortable. Food in restaurant was very good. They need more staff though. Pool and hot tub were very good. I’ve stayed here many many times over the years and I see it needs some TLC just in construction and closer cleaning in bathroom floor corners…..but then I’m one who cleans nooks and cranny’s. The staff work very hard and are very pleasant but they need extra workers.
Stayed 3 nights in Sep 2025

10/10 Excellent

Weston

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Marvin

Stayed 3 nights in Sep 2025

10/10 Excellent

Marvin

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was quite fun and clean
Stayed 1 night in Sep 2025

8/10 Good

Nancy J.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here before. Close to airport, park n fly and Mall of America
Stayed 1 night in Sep 2025

4/10 Poor

Darwish

Business traveller
Disliked: Room comfort

Never again

We tried hard to leave this place the first night ... parking in completely dangerous .construction ..two way traffic... almost got hit ...roach in room alive ...my feet stuck to carpet in room .. elevators only had one working ... very dated needs a whole new remodeled ..old and smelly ...
Stayed 4 nights in Sep 2025

8/10 Good

Lynnae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The parking was awful and there is very little green space for dog
Stayed 1 night in Sep 2025