6/10 Okay
Joel
Travelled with family and small children
5 Nov 2025
Liked: Cleanliness, amenities, property conditions & facilities
The place is beautiful, but upon check-in, we were greeted with a massive (shouting loud) wedding cocktail party which completely overwhelmed the bar and the entire lobby, including the check-in desk. We had to yell at eachother to complete the check-in. Worse, the bar was "closed for a private event." Real lame when you're excited for an evening drink and there's no alternate. We used the pool and it was nice. I was happy to hear they had 24hr room service, but that was a bit of a joke. It took over an hour to show up, and when it did, the "fruit plate" was a few pieces of melon and like grapes or something. That and a pretty good charcuterie plate was $100 for the food only. That it took an hour was icing on the cake. In the morning we were short on time, so we opted for the coffee bar, which had grab and go snacks and hot breakfast sandwiches to order. We grabbed a variety of things which were fine, and ordered one of the sandwiches. I went to cut it in half, which was impossible. I had to bring it back to the cashier, which could only phone the manager. The manager was nice and explained the sandwich had been made wrong which is why the bread was like plywood. She remade the sandwich as best as could be done, but even then it was gas station quality at best, only 3x the price. I'm all in on paying all the money for a quality experience, but in only 12 hours, the amount of corner-cutting was very disappointing.
Joel
Stayed 1 night in Oct 2025