6/10 Okay
Carl
Travelled with family
18 Jun 2025
Disliked: Cleanliness, room comfort
We loved the atmosphere and the people for the most part. However, the restaurants are not open regularly. that was a problem the fact that we pay more for luxury and end up having to go to grand made no sense The toilet seat is smaller than the toilet bowl.the beds were horrible. The beds were soft and caving on one side where two people could not sleep on it My wife has spinal issues and for her she was uncomfortable and ended up sleeping on the couch. The tub was not clean. I had to request housekeeping to come up and clean it. The shower stall looks like there might be mold in it. There were also areas of the building that had this really moldy, wet carpet smell. The balcony was dirty and not cleaned while we were there. We tried to make the best of these situations because we paid for it and we know better. But I think overall for us the worst was feeling like we were held captive for 4 hours at a 90 minute promotion. To talk about something we did not come on vacation to talk about. Our accountant would’ve had a next to come and just decide to spend $22,000 or whatever they’re asking of us which is very stressful as we did not come on our vacation for that and I think that was very disrespectful on all level you don’t ask someone to spend 90 minutes with you even two hours, and after that we still had to be held longer than we wanted to be because you still kept pushing your own agenda regardless of what the person said. Indeed, it left a bad taste in our mouths.
Carl
Stayed 5 nights in Jun 2025
