2/10 Terrible
Claude
23 Oct 2025
Liked: Cleanliness
I have a formal complaint ready to go for the Régie du bâtiment about this place the lack of handrails is illegal. Plus, we were treated unfairly. I rented a unit for one week, as I accompanied my 86 year old mother. The location was very practical for her. She cannot travel alone and so came along to help her. The building has no elevator which was unfortunate, but in no way unusual. Our unit was on the second floor. However, there are no railings on the stairs, which means that I had to keep adjusting my schedule so that I could be there every time she used the stairs. Access to upper floors is non-existent for the elderly. On day two, I asked about an available unit on the main floor. I paid extra money (it was larger). An hour later, as I was preparing to move our stuff, I found out that – despite being VERY CLEAR about my mom’s situation – it was a 3-floor unit with no access to a bathroom without using stairs, and still no railings! We decided that the upper unit was preferable in the end, and they refused to give back the extra sum, claiming that we should have visited the unit first – an extraordinarily petty act since this was all done within a few hours. I come from a family of lawyers and judges, they will be also getting a copy of my complaint to the Régie. The building is not up to code. They are operating this building in contravention of bylaws. I have photographic evidence. Would not recommend.
Claude
Stayed 7 nights in Oct 2025
