The hotel is in a seedy area off a busy road, does not seem safe. The room itself was fine. The bed was awful, sloped to one side and with a large dip in the middle.The sheets felt like rough plastic, cheap, very uncomfortable. There's no phone in the room and no way to directly contact the front desk. There was no hair dryer in the room, I went to the desk, no one there. Waited 10 minutes, a woman came by, I asked for hair dryer. She disappeared, then came with one, when I went back to my room it did not work. I went back to front desk, asked for one that works, she insisted this one worked. I said it didn't. She said sorry, they have no supply of hair dryers. I suggested she get one from another room, first she said no vacant rooms to check. I said hotel did not appear full. She reluctantly said she could check other room. She went into 6 rooms and came out empty handed. I then asked a man who came out of his room if he had a hair dryer, he went in and produced a working one. After wasting an hour I then packed up and went to the elevator. The door opened to a sign saying caution, wet floor, the elevator was soaked with filthy looking water. I had to lug my bags down 4 flights of stairs. No one around to clean it
The young people working in this place clearly have no ability to problem solve, and customer service is not part of their vocabulary. If there were some major problem, like a fire, I highly doubt any of the employees would have a clue what to do. Awful.