See all properties
Save

Embassy Suites by Hilton Franklin Cool Springs

3.5 star property

Photo gallery for Embassy Suites by Hilton Franklin Cool Springs

Presidential Suite, 1 King Bed | Bathroom
Presidential Suite, 1 King Bed
1 bedroom, premium bedding, in-room safe, desk
1 bedroom, premium bedding, in-room safe, desk
Designer toiletries, hair dryer, towels

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Air-conditioning

Explore the area

View map
820 Crescent Centre Dr, Franklin, TN, 37067
  • Place, CoolSprings Galleria
    ‪1 min drive‬
  • Place, Aspen Grove Park
    ‪1 min drive‬
  • Place, Broadway
    ‪18 min drive‬
  • Airport, Nashville, TN (BNA-Nashville Intl.)
    ‪23 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking (Bathtub)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Non Smoking (Bathtub)

9.4 out of 10
Exceptional
(31 reviews)
  • 47 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Non Smoking

37-inch LCD TV with cable channels, TV, pay films

Premium Suite, 1 King Bed, Non Smoking

8.4 out of 10
Very good
(5 reviews)
  • 47 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Family Suite

Family Suite | Living area

Family Suite

  • 47 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 King Beds

View all photos for Room, 1 King Bed, Corner

1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed, Corner

10.0 out of 10
Exceptional
(1 review)
  • 55 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed | Living area

Presidential Suite, 1 King Bed

  • 139 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Roll-in Shower, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Roll-in Shower, Non Smoking

  • 47 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Non Smoking, Corner

1 bedroom, premium bedding, in-room safe, desk

Premium Suite, 1 King Bed, Non Smoking, Corner

9.4 out of 10
Exceptional
(3 reviews)
  • 55 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed, Hearing Accessible, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Premium Suite, 1 King Bed, Hearing Accessible, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 52 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Basic Room, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Basic Room, Non Smoking

9.0 out of 10
Wonderful
(89 reviews)
  • 47 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Hearing Accessible, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Hearing Accessible, Non Smoking

  • Sleeps 4
  • 1 King Bed

Mobility Accessible One Bedroom King Suite with Tub

  • Sleeps 4

View all photos for Hearing Accessible Premium King Suite

1 bedroom, premium bedding, in-room safe, desk

Hearing Accessible Premium King Suite

  • Sleeps 4

View all photos for Mobility Accessible One Bedroom King Suite with Roll in Shower

1 bedroom, premium bedding, in-room safe, desk

Mobility Accessible One Bedroom King Suite with Roll in Shower

  • Sleeps 4

View all photos for Mobility Accessible One Bedroom Two Double Suite with Roll in Shower

1 bedroom, premium bedding, in-room safe, desk

Mobility Accessible One Bedroom Two Double Suite with Roll in Shower

  • Sleeps 6

Mobility Accessible One Bedroom Two Double Suite with Tub

  • Sleeps 6

Mobility Accessible Premium Two Double Suite with Roll in Shower

  • Sleeps 6

View all photos for Hearing Accessible King Suite

1 bedroom, premium bedding, in-room safe, desk

Hearing Accessible King Suite

  • Sleeps 4

View all photos for Premium Suite, 1 King Bed, Non Smoking (Shower)

37-inch LCD TV with cable channels, TV, pay films

Premium Suite, 1 King Bed, Non Smoking (Shower)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 2 Queen Beds

37-inch LCD TV with cable channels, TV, pay films

Premium Suite, 2 Queen Beds

9.4 out of 10
Exceptional
(3 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Suite, 2 Queen Beds, Roll-in Shower

1 bedroom, premium bedding, in-room safe, desk

Premium Suite, 2 Queen Beds, Roll-in Shower

  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Suite, 2 Queen Beds, Non Smoking, Corner

37-inch LCD TV with cable channels, TV, pay films

Premium Suite, 2 Queen Beds, Non Smoking, Corner

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Bedrooms

37-inch LCD TV with cable channels, TV, pay films

Suite, 2 Bedrooms

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Corner

1 bedroom, premium bedding, in-room safe, desk

Suite, 2 Queen Beds, Corner

  • Sleeps 6
  • 2 Queen Beds

View all photos for Two Room Corner Premium Two Double Suite

1 bedroom, premium bedding, in-room safe, desk

Two Room Corner Premium Two Double Suite

  • Sleeps 6

Two Room Pure Wellness Corner Two Double Suite

  • Sleeps 6

View all photos for Two Room Pure Wellness Two Double Suite

1 bedroom, premium bedding, in-room safe, desk

Two Room Pure Wellness Two Double Suite

  • Sleeps 6

Two Room Pure Wellness King Suite

  • Sleeps 4

View all photos for Two Room Corner King Suite

1 bedroom, premium bedding, in-room safe, desk

Two Room Corner King Suite

  • Sleeps 4

View all photos for Two Room Corner Two Double Suite

1 bedroom, premium bedding, in-room safe, desk

Two Room Corner Two Double Suite

  • Sleeps 6

View all photos for Two Room Premium King Suite

1 bedroom, premium bedding, in-room safe, desk

Two Room Premium King Suite

  • Sleeps 4

View all photos for Two Room Premium Two Double Suite

1 bedroom, premium bedding, in-room safe, desk

Two Room Premium Two Double Suite

  • Sleeps 6

View all photos for Two Room Presidential Suite

1 bedroom, premium bedding, in-room safe, desk

Two Room Presidential Suite

  • Sleeps 2

Two Room Two Double Suite

  • Sleeps 6

View all photos for Two Room Corner Premium King Suite

1 bedroom, premium bedding, in-room safe, desk

Two Room Corner Premium King Suite

  • Sleeps 4

3 Room Family Suite-2 King Beds-Nonsmoking

  • Sleeps 4

View all photos for 2 Room Suite-1 King Bed Nsmk-Tub Shower Combo

1 bedroom, premium bedding, in-room safe, desk

2 Room Suite-1 King Bed Nsmk-Tub Shower Combo

  • Sleeps 4

View all photos for Two-Room Premium King Suite-Non-Smoking

1 bedroom, premium bedding, in-room safe, desk

Two-Room Premium King Suite-Non-Smoking

  • Sleeps 4

2 Queens Beds 2 Room Premium Suite

  • Sleeps 4

2 Room Corner Premium Suite With 2 Queen Beds-Non Smoking

  • Sleeps 4

View all photos for Premium Two-Room Suite With 2 Queen Beds And Roll-in Shower-Mobility Accessible

1 bedroom, premium bedding, in-room safe, desk

Premium Two-Room Suite With 2 Queen Beds And Roll-in Shower-Mobility Accessible

  • Sleeps 4

2 Room Suite-1 King Bed Shower Only Nonsmoke

  • Sleeps 4

Two-Room Suite With 2 Queen Beds-Non-Smoking

  • Sleeps 6

2 Queen Beds 2 Room Corner Suite Nsmk

  • Sleeps 6

Two-Room Suite with 2 Queen Beds - Hearing Accessible - Non-Smoking

  • Sleeps 2

2 Queen 2 Room Suite Mobility Accessible Tub

  • Sleeps 6

Two-Room Suite with Two Queen Beds and Mobility Accessible Roll-in Shower

  • Sleeps 6

Similar properties

Sports facility
Homewood Suites by Hilton Nashville Franklin Cool Springs
Franklin
  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.6 out of 5, Wonderful, 1,013 reviews
The price is NZ$228
includes taxes & fees
24 May - 25 May
Homewood Suites by Hilton Nashville Franklin Cool Springs

About the area

Franklin

When you stay at Embassy Suites by Hilton Franklin Cool Springs in Franklin, you'll be in the business district, within a 15-minute drive of CoolSprings Galleria and Nashville Zoo. .This hotel is 16.6 mi (26.7 km) from Mall at Green Hills and 1.5 mi (2.3 km) from Aspen Grove Park.

What's nearby

  • CoolSprings Galleria - 1 min drive - 1.4 km
  • Aspen Grove Park - 1 min drive - 1.4 km
  • Vanderbilt University - 18 min drive - 32.0 km
  • Broadway - 18 min drive - 32.4 km
  • Nissan Stadium - 19 min drive - 33.7 km

Getting around

  • Nashville Riverfront Station - 18 min drive
  • Nashville International Airport (BNA) - 23 min drive

Restaurants

  • ‪Chick-fil-A - ‬3 min drive
  • ‪Panera Bread - ‬3 min drive
  • ‪Starbucks - ‬3 min drive
  • ‪Wendy's - ‬3 min drive
  • ‪Chuy's - ‬3 min drive

About this property

Embassy Suites by Hilton Franklin Cool Springs

Embassy Suites by Hilton Franklin Cool Springs offers 250 accommodations with laptop-compatible safes and complimentary newspapers. Accommodations offer separate sitting areas. Beds feature premium bedding. 37-inch LCD televisions come with premium cable channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include bathtubs or showers, designer toiletries, complimentary toiletries, and hair dryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 250 guestrooms featuring refrigerators and microwaves. 37-inch LCD televisions with premium TV channels provide entertainment, with wired and wireless internet access available for a surcharge. Private bathrooms with bathtubs or showers feature designer toiletries and hair dryers. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.
Be sure to enjoy recreational amenities including an indoor pool and a 24-hour fitness center. This hotel also features gift shops/newsstands, wedding services, and a television in a common area.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. Wrap up your day with a drink at the bar/lounge. A complimentary buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:30 AM.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-in. Planning an event in Franklin? This hotel has 16000 square feet (1486 square meters) of space consisting of a conference center and meeting rooms. Self parking (subject to charges) is available onsite.
A complimentary buffet breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:30 AM. A complimentary manager's reception is offered each day.
Embassy Suites by Hilton Franklin Cool Springs has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: Free wired internet

Parking and transport

  • Electric car charging station on site
  • Secured parking on site (USD 12 per day; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception

Things to do

  • 24-hour gym
  • Indoor pool
  • Stereo
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Living room
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (16,000 square foot of space)
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 9 floors
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2001
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • No plastic coffee stirrers
  • Renovated entire property - May 2026
  • Rooftop garden
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 37-inch LCD TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Living room
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 4 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 75
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: USD 9.95 (rates may vary)
  • Secured self parking fee: USD 12 per day (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 75 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 6:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Guests under 18 years old are not allowed in the fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Embassy Suites Nashville
Embassy Suites Nashville South/Cool Springs
Embassy Suites Nashville South/Cool Springs Franklin
Embassy Suites Nashville South/Cool Springs Hotel
Embassy Suites Nashville South/Cool Springs Hotel Franklin
South/Cool
Embassy Suites Nashville South/Cool Springs
Embassy Suites by Hilton Nashville South Cool Springs Hotel
Embassy Suites by Hilton Nashville South Cool Springs Franklin

Embassy Suites by Hilton Franklin Cool Springs Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 534 out of 1002 reviews
Rating 8 - Good. 199 out of 1002 reviews
Rating 6 - Okay. 119 out of 1002 reviews
Rating 4 - Poor. 82 out of 1002 reviews
Rating 2 - Terrible. 68 out of 1002 reviews

8.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

Reviews

4/10 Poor

Daniel

Disliked: Amenities, property conditions & facilities
There is a massive renovation going on, Sheetrock dust everywhere, restaurant is open but no bar
Stayed 3 nights in Jan 2026

10/10 Excellent

Samantha, Franklin

Stayed 3 nights in Jan 2026

10/10 Excellent

LeeAnn, Seymour

Best bartender
Stayed 1 night in Jan 2026

10/10 Excellent

Constance

Stayed 1 night in Jan 2026

8/10 Good

Brittany

Stayed 3 nights in Jan 2026

10/10 Excellent

LARRY

Stayed 1 night in Jan 2026

8/10 Good

Tyler

Stayed 1 night in Jan 2026

10/10 Excellent

Dalton

Stayed 1 night in Jan 2026

2/10 Terrible

John

Travelled with family
Disliked: Cleanliness, staff & service
Everything cold, lack of availability, no sugar for coffee, juices ran out.
Filthy bedding
Stayed 5 nights in Dec 2025

2/10 Terrible

Kaminski

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible stay bc your website failed to mentioned the hotel was in complete disarray, and covered wall to wall in dust which didn’t help my daighter who suffers from asthma. The workers were living at the hotel and ate all the complementary breakfast every morning. The jackhammering started nice and early so that was a lovely wake up call. The kicker was the poop in the pool that didn’t seem to be a concern of anyone’s. Either I get a full refund or I will call my credit card company and disput the charge. Horrible stay for my family, obviously we won’t be back.
Stayed 3 nights in Jan 2026

2/10 Terrible

Sharde

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Major revisions being done at the hotel (not disclosed on Travelocity). Loud speaker BLASTING for hours from a room above us. Had to complain several times before they cam to my room to look into the complaint. Morning of checknout loud drilling from inside due to construction. No extra sheets or pillows for pull out bed. Only 1 t.v worked aftrer requesting batteries and new remote.
Stayed 2 nights in Dec 2025

10/10 Excellent

Gustavo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
All good, really enjoyed our stay
Stayed 5 nights in Dec 2025

10/10 Excellent

Lucas

Stayed 1 night in Dec 2025

6/10 Okay

XUAN

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Breakfast was good, service is efficient. The room is spacious, but the extra blanket and pillow was poor quality. Since the property is under re-modelling, the center of the property was covered, not feels cozy.
Stayed 1 night in Dec 2025

10/10 Excellent

Tricia

Stayed 1 night in Jan 2026

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, amenities
Great hotel the room was clean the staff were super friendly and helpful love the breakfast the omelettes are fantastic
Stayed 1 night in Dec 2025

2/10 Terrible

Edward

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The staff was excellent. The issues were that the room did not seem to be up to the Hilton quality that I expect. The bedroom 2nd bed was against the wall so there was only one way to get into bed. There was no working exhaust fan in the bathroom. The water pressure was not great. Also, at the open bar there was only one bartender resulting in long waits to get a drink.
Stayed 1 night in Dec 2025

2/10 Terrible

Shatala, Dallas

Stayed 2 nights in Dec 2025

10/10 Excellent

Bradley

Stayed 2 nights in Dec 2025

10/10 Excellent

Kelli

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. Room was spotless. Always love the hot breakfast especially omelette station. Great location close to shopping and restaurants and only minutes from downtown Nashville
Stayed 2 nights in Dec 2025

6/10 Okay

Anthony

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Poor selection at the Managers reception and Hilton limits you to two drinks now. The hotel is undergoing major renovations and we were not told this until we received our check in notice the day of! The breakfast has been cut back to basic breakfast. I blame this hotel for that there is plenty of room to continue the big breakfast Embassy was known for in the past. Embassy is not a deal anymore the prices have gone through the roof but the quality has fallen drastically.
Stayed 1 night in Dec 2025

8/10 Good

Nick

The room was great!! It was very clean!! We were a little caught off guard by the construction,
Stayed 1 night in Dec 2025

6/10 Okay

Chris

Stayed 1 night in Dec 2025

10/10 Excellent

laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes to fresh breakfast. Hotel is currently under construction so that was a bit annoying
Stayed 1 night in Dec 2025

8/10 Good

Bruce

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was spacious and bed very comfortable. Staff did an excellent job providing accommodation s around construction.
Stayed 1 night in Dec 2025