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Hyatt House Nashville/Franklin/Cool Springs

2.5 star property

Photo gallery for Hyatt House Nashville/Franklin/Cool Springs

Lobby
Coffee/tea maker
Lobby
Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board
Free daily self-service breakfast

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar

Explore the area

View map
3501 Mallory Lane, Franklin, TN, 37067
  • Place, CoolSprings Galleria
    ‪2 min drive‬
  • Place, The Factory
    ‪6 min drive‬
  • Place, Franklin Theatre
    ‪7 min drive‬
  • Airport, Nashville, TN (BNA-Nashville Intl.)
    ‪29 min drive‬

Room options

View all photos for Suite, 1 Bedroom, Accessible (Shower)

Free toiletries, hair dryer, towels, soap

Suite, 1 Bedroom, Accessible (Shower)

9.8 out of 10
Exceptional
(11 reviews)
  • 73 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Accessible, Bathtub

Free toiletries, hair dryer, towels, soap

Suite, 1 Bedroom, Accessible, Bathtub

9.2 out of 10
Wonderful
(10 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Room, 1 King Bed with Sofa bed

9.6 out of 10
Exceptional
(9 reviews)
  • 32 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Room, 1 King Bed

9.4 out of 10
Exceptional
(75 reviews)
  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Studio Suite, 1 King Bed with Sofa bed

9.0 out of 10
Wonderful
(32 reviews)
  • 40 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, Multiple Beds

Studio Suite, Multiple Beds

Studio Suite, Multiple Beds

9.6 out of 10
Exceptional
(90 reviews)
  • 52 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible (Shower)

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Studio Suite, 1 King Bed with Sofa bed, Accessible (Shower)

8.4 out of 10
Very good
(5 reviews)
  • 50 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Studio Suite, 1 King Bed with Sofa bed, Accessible, Bathtub

9.4 out of 10
Exceptional
(25 reviews)
  • 50 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

Hypo-allergenic bedding, desk, blackout curtains, iron/ironing board

Suite, 1 Bedroom

8.8 out of 10
Excellent
(14 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Lobby
Hyatt Place Nashville/Franklin/Cool Springs
  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.5 out of 5, Wonderful, 1,059 reviews
The price is NZ$200
includes taxes & fees
16 Nov - 17 Nov
Hyatt Place Nashville/Franklin/Cool Springs

About the area

Franklin

With a stay at Hyatt House Nashville/Franklin/Cool Springs in Franklin, you'll be within a 5-minute drive of CoolSprings Galleria and Aspen Grove Park. .This hotel is 13.1 mi (21.1 km) from Nashville Zoo and 17.6 mi (28.3 km) from Mall at Green Hills.

What's nearby

  • Aspen Grove Park - 13 min walk - 1.1 km
  • CoolSprings Galleria - 2 min drive - 2.5 km
  • The Factory - 6 min drive - 4.5 km
  • Franklin Theatre - 7 min drive - 7.2 km
  • Carnton Plantation - 9 min drive - 8.2 km

Getting around

  • Nashville Riverfront Station - 22 min drive
  • Nashville International Airport (BNA) - 23 min drive

Restaurants

  • ‪Blimpie - ‬4 min walk
  • ‪Chick-fil-A - ‬8 min walk
  • ‪Neighbors - ‬6 min walk
  • ‪McDonald's - ‬11 min walk
  • ‪Culver's - ‬3 min walk

About this property

Hyatt House Nashville/Franklin/Cool Springs

Art Deco hotel with free breakfast and a 24-hour business center
Hyatt House Nashville/Franklin/Cool Springs offers 125 air-conditioned accommodations with coffee/tea makers and hair dryers. 49-inch flat-screen televisions come with cable channels.

This Franklin hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool.
Make yourself at home in one of the 125 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Take advantage of recreation opportunities such as an indoor pool, or other amenities including complimentary wireless internet access and tour/ticket assistance.
You can enjoy a meal at the restaurant serving the guests of Hyatt House Nashville/Franklin/Cool Springs, or stop in at the snack bar/deli. Quench your thirst with your favorite drink at the bar/lounge. A complimentary self-serve breakfast is served on weekdays from 6:30 AM to 8:30 AM.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
A complimentary self-serve breakfast is served between 6:30 AM and 8:30 AM on weekdays.
Hyatt House Nashville/Franklin/Cool Springs has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free self-serve breakfast available 6:30 AM to 8:30 AM on weekdays and 6:30 AM to 8:30 AM on weekends
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Indoor pool

Family friendly

  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Coworking space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Hand-held showerhead
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • Art Deco architecture
  • Built in 2020
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per accommodation, per stay, plus a deposit of USD 100 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Pet deposit: USD 100 per stay
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector

We should mention

Pool access available from 9:00 AM to 10:00 PM

Property is also known as

Hyatt House Nashville/Franklin/Cool Springs Hotel
Hyatt House Nashville/Franklin/Cool Springs Franklin
Hyatt House Nashville/Franklin/Cool Springs Hotel Franklin

Hyatt House Nashville/Franklin/Cool Springs Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 788 out of 1006 reviews
Rating 8 - Good. 132 out of 1006 reviews
Rating 6 - Okay. 39 out of 1006 reviews
Rating 4 - Poor. 14 out of 1006 reviews
Rating 2 - Terrible. 33 out of 1006 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ramalinga

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great room for a family of 4. Breakfast was good. Location is perfect
Stayed 1 night in Aug 2025

8/10 Good

Damon

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything was good my only 2 complaints was thay on our 2 day the pool was dirty and it took them a minute to get it cleaned and the housekeeping staff walked in on my son taking a shower with the do not disturb sogn on the door.
Stayed 4 nights in Jul 2025

10/10 Excellent

Trudy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy. Person who checked us in (I think his name was Josh) was very kind. Room was clean. Breakfast was good. Check out was also super quick and easy. Area around hotel was nice. Dining, shopping and highway access were all close. Would stay again.
Stayed 1 night in Jul 2025

10/10 Excellent

Krystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Carolyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the second time I've stayed at this location. I came back because our experience on the first trip was wonderful. The only negative this time was noise. There was a large family reunion group staying at the hotel at the same time and they were a loud bunch. At 10:30 pm they were still carrying on in the room next door to ours and it sounded like we were sleeping next door to a daycare- lots of squealing kids and loud bangs and adults trying to talk over the noise from the kids. I didn't complain to management because I thought they are probably getting to play with cousins that they don't see often and truly what is a more lovely sound than that of the laughter of young children? I'll come back but I think I'll request a room on the backside of the property as the front can be loud when large groups gather out front to leave. Ben at the front desk checked us in and at first couldn't find my reservation (booked through Orbitz). He found it and was most gracious and helpful. All the staff were very friendly. We were also there when the hotel had a celebration event and had free hamburgers, hotdogs, salads, fruit, snow cones, games, etc. It was a wonderful surprise.
Stayed 3 nights in Jul 2025

10/10 Excellent

Caleb

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, very nice.
Stayed 3 nights in May 2025

10/10 Excellent

Shondra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good, we arrived on a Sunday (omelette bar on website does not state that this is only Wednesday-Friday), so we did not get to indulge. Beds were VERY comfortable in our suite, room was spotless. All staff I talked to were very nice. I was a bit concerned that Hyatt House does have homeless living in the hotel. Where we live, this spells crime and trouble. As far as I am aware, there were no incidents, but I would not let kids roam about. In fact, one of the gentlemen living there told us about the downed elevator and the other one is acting up (there's only 2 elevators). My husband helped direct 2 inebriated men, also living at the hotel, to get off the elevator to their floor. While the hotel was clean and comfortable, I'm not sure if I would stay here again.
Stayed 1 night in Jul 2025

10/10 Excellent

David

Stayed 1 night in Jul 2025

8/10 Good

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good overall; let me check in early; clean; great breakfast; good location; only one elevator working; housekeeping played loud music and talked loudly in halls; housekeeping knocked on doors before checkout time (use digital report to see empty rooms)
Stayed 1 night in Jul 2025

8/10 Good

Jonah

Stayed 1 night in Jul 2025

10/10 Excellent

Anita

Stayed 1 night in Jul 2025

10/10 Excellent

Leigh

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel, in good location. Very clean and room (suite) was spacious. Good breakfast selection
Stayed 3 nights in Jul 2025

6/10 Okay

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Bonnie, Gold Canyon

Stayed 2 nights in Jul 2025

10/10 Excellent

Christopher, Alpharetta

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I had a really great stay at this hotel. The room was spacious and they allow dogs, so we were about to bring our small dog along with us.
Stayed 1 night in Jul 2025

10/10 Excellent

Kirk

Travelled with family
Liked: Staff & service, property conditions & facilities
Awesome
Stayed 3 nights in Jul 2025

10/10 Excellent

TL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay at this location very much. Only complaint would be water pressure at the bathroom sink, but the water shower in the shower was amazing. Suite was large, very spacious - like a small studio apartment! I did not go to the breakfast, but it seemed more than adequate. I would definitely stay again.
Living area
Bedroom area
Kitchen
Stayed 1 night in Jul 2025

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
Good room good price
Stayed 1 night in Jul 2025

10/10 Excellent

Alyssa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
So much fun having a stay-cation with my mom for Mother’s Day! The bartender was so sweet and we even danced to the fun music being played!! Would come again!
Stayed 2 nights in May 2025

10/10 Excellent

Fabio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2025

10/10 Excellent

Lori

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My Favorite Stay in Nashville

Stayed 2 nights in Jul 2025

10/10 Excellent

Candice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet property located near cool springs. Although there were quite a few young people, the noise level was low! Room was clean and the bed was comfortable.
Stayed 2 nights in Jun 2025

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location and property is well maintained. Staff was helpful and professional.
Stayed 2 nights in Jul 2025

10/10 Excellent

Scott

Stayed 2 nights in Mar 2025