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The Pontchartrain Hotel

4.0 star property

Photo gallery for The Pontchartrain Hotel

3 restaurants, breakfast, lunch, dinner served; American cuisine
View from property
Lobby
2 bars/lounges, rooftop bar
Property entrance

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Parking available
  • Bar

Explore the area

View map
2031 St. Charles Avenue, New Orleans, LA, 70130
  • Place, Magazine Street
    ‪8 min walk‬
  • Place, National World War II Museum
    ‪16 min walk‬
  • Place, Ernest N. Morial Convention Center
    ‪3 min drive‬
  • Airport, New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)
    ‪21 min drive‬

Room options

View all photos for Room (Product API Enablement)

Premium bedding, minibar, in-room safe, individually decorated

Room (Product API Enablement)

  • Sleeps 1
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Clio King)

Premium bedding, minibar, in-room safe, individually decorated

Standard Room, 1 King Bed (Clio King)

8.8 out of 10
Excellent
(9 reviews)
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed (Calliope King Suite)

Superior Suite, 1 King Bed (Calliope King Suite)

Superior Suite, 1 King Bed (Calliope King Suite)

  • 65 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (Erato Double)

Standard Room, 2 Double Beds (Erato Double)

Standard Room, 2 Double Beds (Erato Double)

7.0 out of 10
Good
(4 reviews)
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, City View (Clio King City View)

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room, 1 King Bed, City View (Clio King City View)

8.0 out of 10
Very good
(6 reviews)
  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Clio King Accessible)

Premium bedding, minibar, in-room safe, individually decorated

Standard Room, 1 King Bed (Clio King Accessible)

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds (Euterpe Two Queen)

Deluxe Room, 2 Queen Beds (Euterpe Two Queen)

Deluxe Room, 2 Queen Beds (Euterpe Two Queen)

10.0 out of 10
Exceptional
(1 review)
  • 46 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Suite, Multiple Beds (Thalia Family Suite)

Superior Suite, Multiple Beds (Thalia Family Suite)

Superior Suite, Multiple Beds (Thalia Family Suite)

  • 49 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Superior Suite, Multiple Beds (Melpomene Two Bedroom Suite)

Superior Suite, Multiple Beds (Melpomene Two Bedroom Suite)

Superior Suite, Multiple Beds (Melpomene Two Bedroom Suite)

  • 93 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Superior Suite, 2 Double Beds (Polyhymnia Two Room Suite)

Premium bedding, minibar, in-room safe, individually decorated

Superior Suite, 2 Double Beds (Polyhymnia Two Room Suite)

  • 65 sq m
  • Sleeps 4
  • 2 Double Beds

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About the area

New Orleans

In the heart of New Orleans, The Pontchartrain Hotel is within a 5-minute drive of Magazine Street and Ernest N. Morial Convention Center. .This hotel is 1.6 mi (2.5 km) from Caesars Superdome and 1.6 mi (2.5 km) from Smoothie King Center.

What's nearby

  • Magazine Street - 8 min walk - 0.7 km
  • National World War II Museum - 16 min walk - 1.4 km
  • Caesars Superdome - 2 min drive - 2.2 km
  • Ernest N. Morial Convention Center - 3 min drive - 2.2 km
  • Port of New Orleans - 3 min drive - 2.6 km

Getting around

  • St. Charles at Josephine Stop - 1 min walk
  • New Orleans Union Passenger Terminal - 20 min walk
  • Louis Armstrong New Orleans Intl. Airport (MSY) - 20 min drive

Restaurants

  • ‪Hot Tin - ‬1 min walk
  • ‪Burger King - ‬6 min walk
  • ‪Houston's Restaurant - ‬3 min walk
  • ‪Tacos & Beer - ‬6 min walk
  • ‪Igor's Bar And Grill - ‬1 min walk

About this property

The Pontchartrain Hotel

Pet-friendly hotel with 3 restaurants connected to a rail/subway station in New Orleans
The Pontchartrain Hotel offers 106 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Beds feature premium bedding. This New Orleans hotel provides complimentary wireless Internet access.

Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

Make yourself at home in one of the 106 guestrooms featuring minibars. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Make use of convenient amenities such as complimentary wireless internet access, complimentary use of a nearby fitness facility, and a banquet hall.
Enjoy American cuisine at Silver Whistle Cafe, one of the hotel's many dining establishments, which include 3 restaurants and a coffee shop/cafe. Relax with a refreshing drink at one of the 2 bars/lounges.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage.
Silver Whistle Cafe - This café specializes in American cuisine and serves breakfast, lunch, and light fare.
Jack Rose - This fine-dining restaurant specializes in southern cuisine and serves brunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Bayou Bar - This restaurant specializes in American cuisine and serves lunch, dinner, and light fare. Open daily.
Hot Tin - Onsite rooftop bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (USD 55.69 per day; includes in/out privileges)
  • Limited on-site valet parking

Food and drink

  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Bayou Bar
  • Hot Tin
  • Jack Rose
  • Silver Whistle Cafe

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Turndown service

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (97 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 13 floors
  • Banquet hall
  • Built in 1927
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 50 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250 per accommodation, per stay
  • Resort fee: USD 23.35 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Nearby fitness center access
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Valet parking fee: USD 55.69 per day (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Pontchartrain Hotel New Orleans
Pontchartrain Hotel
Pontchartrain New Orleans
Pontchartrain
The Pontchartrain
The Pontchartrain Hotel Hotel
The Pontchartrain Hotel New Orleans
The Pontchartrain Hotel Hotel New Orleans

The Pontchartrain Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 675 out of 1007 reviews
Rating 8 - Good. 186 out of 1007 reviews
Rating 6 - Okay. 77 out of 1007 reviews
Rating 4 - Poor. 39 out of 1007 reviews
Rating 2 - Terrible. 30 out of 1007 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

David

Stayed 3 nights in Sep 2025

6/10 Okay

Lauren

Stayed 1 night in Sep 2025

10/10 Excellent

Meagan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the physical key, room service did not always replenish water or coffee cups, but did always provide new towels.
Stayed 3 nights in Sep 2025

10/10 Excellent

Whitney

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

6/10 Okay

David, New York

Liked: Cleanliness, staff & service
Dated property
Stayed 1 night in Sep 2025

8/10 Good

Debbie

Stayed 3 nights in May 2025

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I've been to New Orleans a few different times, and this was by far the best hotel I've stayed in so far. The rooms were very clean and comfortable, quiet, relaxing atmosphere, and the on-site bars and food service were all amazing. I'll definitely be staying here again on my next trip to New Orleans.
Stayed 4 nights in Sep 2025

6/10 Okay

Matthew

Liked: Cleanliness, staff & service
Nice but pictures make it look nice then it is
Stayed 1 night in Aug 2025

8/10 Good

Kyle

Stayed 3 nights in Aug 2025

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place to stay.

Stayed 2 nights in Sep 2025

6/10 Okay

Eugenia

Disliked: Staff & service
Stayed 2 nights in Sep 2025

8/10 Good

Anginette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Jennifer A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fun things to do in the hotel

We loved the Jazz bar downstairs and the roof top bar upstairs.
Stayed 3 nights in Aug 2025

10/10 Excellent

leona

Liked: Cleanliness, staff & service, property conditions & facilities
My bestfriend and I had an amazing stay. The rooms were clean, the staff were friendly, and we enjoyed the rooftop bar! 5 stars!
Stayed 2 nights in Aug 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Charming neighborhood close to local dinning. Only issue we had
Stayed 4 nights in Aug 2025

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome old hotel.
Stayed 2 nights in Sep 2025

10/10 Excellent

Ariana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

iris

Stayed 1 night in Aug 2025

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first and not my last stay. Everyone was a joy from valet, to desk, to lounge, to cafe. Lovely location on St Charles with easy distances to the Quarter, CBD, Magazine St shops and more. Seems to be a very popular weekend night spot for locals, too!
Comfy bed and perfect linens
Beautiful eclectic art
Nice coffee bar
Even the chandelier!
Stayed 1 night in Aug 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing Place!

We picked this just randomly because it was close to an event and man did we strike gold! We loved this place. It's not as hectic as the French Quarter scene but easily catch a Trolly to the quarter if ya like. The jazz bar was the shining gem for sure and was a blast! Lots of little places to eat and drink if ya like with a more relaxing type of vibe! Great staff and architecture was amazing! We will definitely be staying here again!
Stayed 2 nights in Aug 2025

8/10 Good

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience of location
Stayed 2 nights in Aug 2025