2/10 Terrible
crystal
Travelled with family
2 Nov 2025
Disliked: Cleanliness, amenities, property conditions & facilities
Room very outdated , big rips in wall paper next to bed , and very large cracks in brick wall, shutter on inside of front door , slats broken , and not screwed into wall . Room looked very run down. Only received 2 towels even though occupancy was 4 , and that was specifically on reaervation. Never received more towels rven though we asked 3 times . I finally walked to a maid cart in am for clean towels . Towels very dingy , not nice and white at all. Jacuzzi had no jets , and was very over chlorinated, could not even sit in for limger than 5 minutes . Shower in am was luke warm water despite trying at 5:30 am and again at 7 am
Very unpleasant. Breakfast buffet was very disappointing. Fruit bowl had fruit flies all around and some dead in Cut fruit and they had a pan of green tortilla mush , that we asked 2 different people in the breakfast area and they didnt k ow what the dish was . Finally a older gentleman in a very dirty asu sweatshirt told us the dish . This gentleman was very poorly dressed and had no identification that he was associated with hotel or restaurant. Very disappointing in the stay , as we usually choose double tree for their atyentuon to detail and cleanliness. As a Hilton rewards member I was also very disappointed and felt like i was staying at a motle 6 , and not something withthe Hilton name. I am glad i didnt use my points for this stay.
crystal
Stayed 1 night in Oct 2025
