2/10 Terrible
Cortney C.
16 Aug 2025
Disliked: Cleanliness
We had a frustrating experience with Holly, the host. On check-in day, we received no communication from her, so we reached out at 3 pm. By 4 pm, our check-in time, we still hadn’t heard back, so we contacted Vrbo for assistance. After some delays, Holly mentioned she had been in the hospital, but she should’ve had someone else handle the check-in details. Eventually, Vrbo told us the key was under the doormat, but when we arrived, it wasn’t there. We had to keep calling and texting Holly with no response. When we finally got in touch, we were told the keys were in the laundry room, though we had to be directed further before finding them.Upon entering the property, we were hit by a strong musty smell, and the house was in poor condition. It was nothing like the listing described. The walls were stained, the AC units were poorly maintained, and there were dangerous objects like a rusty tack on the living room chair. The house was filthy, with mold in the showers, dirty kitchenware, and sand everywhere. The TVs were outdated, and the kitchen was ill-equipped.To make matters worse, Holly threatened me with a bad review when I mentioned sharing my experience. After asking her to stop, she only did when I labeled it harassment. Despite following all house rules, the experience fell far short of expectations. We won’t rent from Holly again.
Cortney C.
Stayed 2 nights in Aug 2025
