Arrived at 5:30pm. Very long line for check in. The room we got was very very far from pools. Asked for something closer, they had one but we had to wait. Finally received the room at 7:30pm. The room is for 6, so we had one sofa bad. There are no sheets, blanket and pillows for the sofa bad. No answer in room services from the room’s phone or from my iPhone for an hour! After went personally to front desk- still didn’t send nothing, then called again- finally answered but send the things after long time, but we fell asleep already, it was almost midnight!!. Slides pool is very very dirty. 10:00 am a lot of chairs but no shade.. all the chairs around the pool and with shade are saved for premium guests.. pool towels- not in pool area, only from the rooms(poor condition)
We used to come here a lot, it was the best hotel, so I didn’t mind the reviews were bad. Now I understand why.. they used to have the best service, they answered every call, gave towels, came to pick up trash etc.. now nothing..
the room was fine. Big enough, clean sheets.
A/C was bad, we couldn’t sleep all nights.
The smell in the halls was terrible.
Did not with the price. It used to be our first priority hotel. It used to be the best. I don’t think we’ll come again, we’ll have to find a new place.