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The hotel itself is not too bad with clean and reasonably sized rooms. Entry by car was hard to find and on my last day after checkout, staff was almost forcing me to take my car out of their carpark even though I have parked there for less then 24 hours and said if I left car any longer I will have to pay an hourly rate. Not great experience.

Excellent price, location and services.

Spacious rooms, convenient location in Aeon shopping mall and opposite otaruchikko station. Great views.

I would not said that it is a premium hotel. We have drive in our car and missed the notice that we need to announce the reception first. I believe that notice should be placed in another prominent place in English. In our experience, we just need to park somewhere easy for us and after some procedure we can park in a right place. The lady must be scared that we will not move our car after that she ran to our car suddenly. And we asked her is that ok to park here. Her answer was "No. You canʻt" I thought that Japanese has a more euphemistic way to talk. Obviously we was wrong. The lady who help us to check-in was a normal one.But I can said that she is likely to be the only one showed polite to us. I can raise another example is the boy who was on training. He glance us up and down during our check-in. And after we came back he was really nice to two local ladies. If you ask me, I would not suggest this hotel to any foreigner. They are only ready to serve their locals. It might be the reality in Japan right now. But these is the only hotel shows that they are unpleasant to serve any foreigner in front of us. How can we call them premium??They might not even call hotel for me.

Onsen was excellent on property

Clean room, nice and helpful staff, excellent potato soup.