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Best Western Plus Ottawa City Centre

3.0 star property

Photo gallery for Best Western Plus Ottawa City Centre

Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Suite, 2 Queen Beds, Non Smoking, Kitchen (Full Kitchen)
Property amenity
Lobby
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
1274 Carling Ave, Ottawa, ON, K1Z7K8
  • Place, Ottawa Hospital Civic Campus
    ‪15 min walk‬
  • Place, Commissioners Park
    ‪4 min drive‬
  • Place, Canada Agriculture and Food Museum
    ‪4 min drive‬
  • Airport, Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪18 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(113 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

9.2 out of 10
Wonderful
(61 reviews)
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Studio, 1 King Bed, Non Smoking, Kitchen (Full Kitchen)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Studio, 1 King Bed, Non Smoking, Kitchen (Full Kitchen)

10.0 out of 10
Exceptional
(2 reviews)
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Kitchen (Full Kitchen)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds, Non Smoking, Kitchen (Full Kitchen)

8.0 out of 10
Very good
(1 review)
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.4 out of 10
Exceptional
(30 reviews)
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

King Room

  • Sleeps 2

Queen Room

  • Sleeps 2

Two Queen Room

  • Sleeps 4

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Larger Room)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Larger Room)

9.6 out of 10
Exceptional
(21 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette (Larger Room)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Larger Room)

10.0 out of 10
Exceptional
(7 reviews)
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

King Room with Kitchenette

  • Sleeps 2

Two Queen Room with Kitchenette

  • Sleeps 4

Queen Room with Kitchenette

  • Sleeps 2

King Studio with Kitchen

  • Sleeps 2

View all photos for King Room with Fireplace

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

King Room with Fireplace

  • Sleeps 2

Two Queen Suite with Kitchen

  • Sleeps 4

Two Double Room

  • Sleeps 4

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Exterior
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  • Breakfast included
  • Free Wi-Fi
  • Air-conditioning
4.3 out of 5, Excellent, 2,618 reviews
The price is NZ$233
includes taxes & fees
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About the area

Ottawa

With a stay at Best Western Plus Ottawa City Centre, you'll be centrally located in Ottawa, a 5-minute drive from Rideau Canal and 14 minutes from Canadian Tire Centre. .This hotel is 3.6 mi (5.8 km) from Carleton University and 4.2 mi (6.7 km) from Parliament Hill.

What's nearby

  • Ottawa Hospital Civic Campus - 15 min walk - 1.3 km
  • Fairmont Dog Park - 3 min drive - 3.0 km
  • Commissioners Park - 4 min drive - 3.7 km
  • Canada Agriculture and Food Museum - 4 min drive - 1.9 km
  • Dominion Arboretum - 4 min drive - 1.9 km

Getting around

  • Carling Station - 6 min drive
  • Ottawa Station - 11 min drive
  • Ottawa International Airport (YOW) - 17 min drive

Restaurants

  • ‪Tim Hortons - ‬15 min walk
  • ‪Bowman's Bar and Grill - ‬5 min walk
  • ‪Fat Bastard Burrito Co. - ‬8 min walk
  • ‪Second Cup Café - ‬16 min walk
  • ‪Circle K - ‬13 min walk

About this property

Best Western Plus Ottawa City Centre

Hotel in Ottawa with a fitness center and a 24-hour business center
Best Western Plus Ottawa City Centre offers 121 air-conditioned accommodations with safes and coffee/tea makers. 48-inch flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 121 air-conditioned rooms featuring refrigerators and microwaves. Wired and wireless internet access is complimentary, while 48-inch flat-screen televisions with cable programming provide entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Don't miss out on recreational opportunities including a fitness center and a seasonal outdoor pool. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Full breakfasts are served on weekdays from 7:00 AM to noon for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Planning an event in Ottawa? This hotel has 1195 square feet (111 square meters) of space consisting of a conference center and meeting rooms. Free self parking is available onsite.
Full breakfasts are available for a surcharge between 7:00 AM and noon on weekdays.
Best Western Plus Ottawa City Centre has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Weekday full breakfast available 7:00 AM to noon for a fee: CAD 10 to 20 for adults and CAD 5 to 15 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Billiards/pool table
  • Gym
  • Seasonal outdoor pool

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (1,195 square foot of space)
  • Meeting rooms

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 48-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Dryer
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 19

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 10 to June 23:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
3 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately CAD 10 to 20 for adults, and CAD 5 to 15 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The seasonal pool will be open from June 20 to September 02

Property is also known as

Best Western Macies
Best Western Macies Hotel
Best Western Plus Macies
Best Western Plus Macies Hotel
Best Western Plus Macies Hotel Ottawa
Macies Best Western
Macies Hotel
Best Western Plus Ottawa City Centre Hotel
Best Western Plus Ottawa City Centre
Best Western Ottawa
Ottawa Best Western
Best Plus Ottawa City Ottawa
Best Western Plus Ottawa City Centre Hotel
Best Western Plus Ottawa City Centre Ottawa
Best Western Plus Ottawa City Centre Hotel Ottawa

Best Western Plus Ottawa City Centre Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 578 out of 1109 reviews
Rating 8 - Good. 322 out of 1109 reviews
Rating 6 - Okay. 117 out of 1109 reviews
Rating 4 - Poor. 44 out of 1109 reviews
Rating 2 - Terrible. 48 out of 1109 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Sophie, Montreal

Travelled with family
Liked: Cleanliness, staff & service, amenities
Hotel is ok.
Stayed 1 night in Sep 2025

10/10 Excellent

Tina

Stayed 1 night in Sep 2025

2/10 Terrible

Arcell, toronto

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Sep 2025

4/10 Poor

Old

Unsavory people hanging around lint and parking lot, two guys drinking beer by their car in parking lot from 9pm until 2AM, check- in was extremely slow both times, we inquired ahead and were told on the phone that we could definitely leave our rental car in parking lot for few days, but then were told No when we checked in, had to make a fuss and plead with them and eventually they changed their mind.
Stayed 1 night in Sep 2025

10/10 Excellent

Verdon

Liked: Cleanliness, staff & service, property conditions & facilities
We've stayed here a couple times.. always nice rooms, great staff, good restaurant, convenient location.
Stayed 1 night in Sep 2025

10/10 Excellent

Murray

Travelled with partner
Very, very clean, good restaurant, great staff , easy to find and access
Stayed 2 nights in Sep 2025

10/10 Excellent

Jack, Millgrove

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a welcome from the staff and a great place to stay in Ottawa!
Stayed 1 night in Sep 2025

10/10 Excellent

Richard, Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

8/10 Good

Natalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean everything rooms. Friendly staff
Stayed 2 nights in Sep 2025

4/10 Poor

Asma

Travelled with family
Disliked: Amenities, property conditions & facilities
The room's airconditioning was not working properly. The rooms are set up to cool to certain temperature and cannot be lowered more than that.
Stayed 3 nights in Aug 2025

8/10 Good

Kay

Travelled with family
Liked: Cleanliness, staff & service
I would like to commend the front desk staff for handling a tough situation on Sept 12th, with no FOM, Duty Manager, or GM on hand with new employees on a busy Friday night...Also would like to say that Anne in the restaurant is phenominal at what she does. Do not loose her, she is a gem to the establishment.
Stayed 1 night in Sep 2025

8/10 Good

Afreen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay with family very clean staff very friendly rooms are big good beds. I was very happy with my stay.
Stayed 2 nights in Aug 2025

4/10 Poor

Martin

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
One needed a PHD to run the coffee machine.
Stayed 1 night in Sep 2025

10/10 Excellent

Geelia Mary

Liked: Cleanliness, staff & service, property conditions & facilities
I like the location as it close to the hospital
Stayed 7 nights in Sep 2025

6/10 Okay

Pauline, CHANCE COVE

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
It was really noisy with doors slamming shut, engines running for 10mins before folks get into them and no regard for other guests.
Stayed 1 night in Sep 2025

10/10 Excellent

Edgar

Business traveller
Liked: Staff & service, property conditions & facilities
Hotel was nice and clean session was great room is nice and tidy bathroom was nice as well
Stayed 1 night in Sep 2025

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, decent overall location, nice staff (special hurrah to Abigail!)
Stayed 2 nights in Sep 2025

8/10 Good

Daniel

Stayed 1 night in Sep 2025

8/10 Good

Bev, Brampton

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff both at check in and restaurant. Clean, quiet and comfortable beds. Great breakfast! My third visit and will return whenever visiting our granddaughter at Carlton University.
Stayed 1 night in Sep 2025

6/10 Okay

Preeti

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Battered room condition, not cleaned thoroughly, no complimentary water, no bathtub; restaurant was good, pool and hot tub were good experiences.
Stayed 2 nights in Jul 2025

6/10 Okay

Bonnie

Disliked: Cleanliness, staff & service
Stayed 1 night in Sep 2025

10/10 Excellent

Chrispin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Maja, Toronto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We close this property as it was convenient to visit family but were pleasantly surprised but the comfort of the room and the unique cafe on the lower level.
Stayed 1 night in Aug 2025

4/10 Poor

Chantal

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

10/10 Excellent

Yuko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Western Plus Ottawa City Centre was located in the convenient location for me to help my child move into university. Shoppers Drug Mart across the street was open for 24 hours and saved her time to buy some stuff she forgot to bring from home. The room was nice and clean, and very quiet. After a long day, I was able to take a good rest.
Stayed 1 night in Aug 2025