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Best Western Plus Ottawa City Centre

3.0 star property

Photo gallery for Best Western Plus Ottawa City Centre

Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Reception
Suite, 2 Queen Beds, Non Smoking, Kitchen (Full Kitchen)
Fridge, microwave, coffee/tea maker
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Room service

Explore the area

View map
1274 Carling Ave, Ottawa, ON, K1Z7K8
  • Ottawa Hospital Civic Campus
    ‪15 min walk‬
  • Carleton University
    ‪5 min drive‬
  • Parliament Hill
    ‪6 min drive‬
  • Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪15 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(106 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

9.6 out of 10
Exceptional
(19 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

9.2 out of 10
Wonderful
(57 reviews)
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Kitchen (Full Kitchen)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds, Non Smoking, Kitchen (Full Kitchen)

8.0 out of 10
Very good
(1 review)
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Studio, 1 King Bed, Non Smoking, Kitchen (Full Kitchen)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Studio, 1 King Bed, Non Smoking, Kitchen (Full Kitchen)

10.0 out of 10
Exceptional
(2 reviews)
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.6 out of 10
Exceptional
(27 reviews)
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette (Larger Room)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Larger Room)

10.0 out of 10
Exceptional
(6 reviews)
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Fireplace

Standard Room, 1 King Bed, Non Smoking, Fireplace

Standard Room, 1 King Bed, Non Smoking, Fireplace

8.0 out of 10
Very good
(1 review)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Larger Room)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Larger Room)

9.4 out of 10
Exceptional
(19 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

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Exterior

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  • Breakfast included
  • Free WiFi
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The price is NZ$238
includes taxes & fees
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About the area

Ottawa

With a stay at Best Western Plus Ottawa City Centre, you'll be centrally located in Ottawa, within a 5-minute drive of Ottawa Hospital Civic Campus and Rideau Canal. .This eco-certified hotel is 12.2 mi (19.6 km) from Canadian Tire Centre and 4.2 mi (6.7 km) from Parliament Hill.

What's nearby

  • Ottawa Hospital Civic Campus - 15 min walk - 1.3 km
  • Rideau Canal - 4 min drive - 3.3 km
  • Carleton University - 5 min drive - 3.7 km
  • Canadian War Museum - 5 min drive - 4.8 km
  • Parliament Hill - 6 min drive - 6.6 km

Getting around

  • Carling Station - 6 min drive
  • Ottawa Station - 11 min drive
  • Ottawa International Airport (YOW) - 17 min drive

Restaurants

  • ‪Tim Hortons - ‬15 min walk
  • ‪Bowman's Bar & Grill - ‬5 min walk
  • ‪Second Cup Café - ‬16 min walk
  • ‪Run2Patty - ‬14 min walk
  • ‪Rockin Johnny's Diner - ‬2 min walk

About this property

Best Western Plus Ottawa City Centre

Eco-certified hotel with a fitness center and a 24-hour business center
Best Western Plus Ottawa City Centre offers 121 air-conditioned accommodations with safes and coffee/tea makers. 48-inch flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 121 air-conditioned rooms featuring refrigerators and microwaves. Wired and wireless internet access is complimentary, while 48-inch flat-screen televisions with cable programming provide entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Don't miss out on recreational opportunities including a fitness center and a seasonal outdoor pool. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge. Full breakfasts are served on weekdays from 7:00 AM to noon for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Planning an event in Ottawa? This hotel has 1195 square feet (111 square meters) of space consisting of a conference center and meeting rooms. Free self parking is available onsite.
Full breakfasts are available for a surcharge between 7:00 AM and noon on weekdays.
Best Western Plus Ottawa City Centre has a restaurant on site.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Weekday full breakfast available 7:00 AM to noon for a fee: CAD 10 to 20 for adults and CAD 5 to 15 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Billiards/pool table
  • Gym
  • Seasonal outdoor pool

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (1,195 square foot of space)
  • Meeting rooms

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 48-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Dryer
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 19

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 10 to June 23:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
3 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately CAD 10 to 20 for adults, and CAD 5 to 15 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The seasonal pool will be open from June 20 to September 02

Property is also known as

Best Western Macies
Best Western Macies Hotel
Best Western Plus Macies
Best Western Plus Macies Hotel
Best Western Plus Macies Hotel Ottawa
Macies Best Western
Macies Hotel
Best Western Plus Ottawa City Centre Hotel
Best Western Plus Ottawa City Centre
Best Western Ottawa
Ottawa Best Western
Best Plus Ottawa City Ottawa
Best Western Plus Ottawa City Centre Hotel
Best Western Plus Ottawa City Centre Ottawa
Best Western Plus Ottawa City Centre Hotel Ottawa

Reviews

Best Western Plus Ottawa City Centre Reviews

8.6

Excellent

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 572 out of 1073 reviews
Rating 8 - Good. 309 out of 1073 reviews
Rating 6 - Okay. 105 out of 1073 reviews
Rating 4 - Poor. 41 out of 1073 reviews
Rating 2 - Terrible. 46 out of 1073 reviews

Reviews

4/10 Poor

Richard

Stayed 1 night in Jun 2025

8/10 Good

Yanique Blanche

Stayed 3 nights in Jun 2025

10/10 Excellent

Angie

Liked: Cleanliness, amenities, property conditions & facilities
Clean, friendly and reasonably priced.
Stayed 2 nights in Jun 2025

10/10 Excellent

Bill

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to hospital for appointments and easy to get transportation. It is also close to stores, etc. Staff are excellent.
Stayed 2 nights in Jun 2025

10/10 Excellent

Marlene, pangnirtung

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 4 nights in Jun 2025

8/10 Good

bhupinder, delta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleaness, quite and friendly staff.
Stayed 4 nights in Jun 2025

10/10 Excellent

John

Stayed 1 night in Jun 2025

4/10 Poor

Sorin

Business traveller
Disliked: Cleanliness, property conditions & facilities
$626 for 2 nights at this hotel is outrageous. At least OK, but in any case this is not a 3 star hotel. Floor corners not finished, windows not cleaned, Wifi very slow, breakfast one of the days was delayed for 25 min, which didn’t leave me the time to eat, so I had to skip.
Stayed 2 nights in Jun 2025

8/10 Good

Craig

Business traveller
Liked: Cleanliness, property conditions & facilities
Front desk staff were super helpful with accessing the on demand printer. Gave me a free upgrade to a room with induction cooktop and mini kitchenette which was great. Fitness center was nice as well Only issue for me was that the only ice machine for the entire hotel was on the 4th floor.
Stayed 3 nights in Jun 2025

10/10 Excellent

gail

Stayed 2 nights in Jun 2025

10/10 Excellent

Liliane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have a wonderful breakfast too.
Stayed 1 night in Jun 2025

4/10 Poor

Leah, Ancaster

Travelled with partner
Disliked: Amenities, property conditions & facilities
The coffee maker was broken and the heater/air conditioner was too loud. As well, the price of the rooms are too expensive compared to other hotels
Stayed 2 nights in May 2025

10/10 Excellent

Constance

Stayed 1 night in Apr 2025

6/10 Okay

Kristyn

Travelled with family
They advertised a pool but it was an outdoor pool that wasn’t open.
Stayed 2 nights in Jun 2025

6/10 Okay

Raymond

Travelled with partner
Pool was out of service ☹️
Stayed 2 nights in May 2025

10/10 Excellent

Bonnie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

6/10 Okay

Aurora

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities
An ok spot. Quite dated overall.
Stayed 4 nights in May 2025

6/10 Okay

Stephen

Stayed 2 nights in May 2025

10/10 Excellent

Rui

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was nice and clean
Stayed 1 night in May 2025

8/10 Good

Kesha

Business traveller
Liked: Cleanliness, property conditions & facilities
Property was okay for a short stay.
Stayed 3 nights in May 2025

8/10 Good

Lyes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was a plus
Stayed 2 nights in May 2025

6/10 Okay

Cory, Mcgaheysville

Stayed 3 nights in May 2025

4/10 Poor

Mehanni

Stayed 1 night in May 2025

8/10 Good

Deanna

Stayed 3 nights in May 2025

6/10 Okay

Vaibhav

Travelled with family
Liked: Property conditions & facilities, room comfort
Stay was okay, did not enjoy the experience. Too much "green" & "eco-friendliness" ruins the experience.
Stayed 3 nights in May 2025