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Holiday Inn Express & Suites Downtown Ottawa East by IHG

2.5 star property

Photo gallery for Holiday Inn Express & Suites Downtown Ottawa East by IHG

Exterior
Property preview
Desk, blackout curtains, soundproofing, iron/ironing board
Exterior
Free daily on-the-go breakfast

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Parking available
  • Pool
  • Housekeeping

Explore the area

View map
235 KING EDWARD AVENUE, Ottawa, ON, K1N 7L8
  • University of Ottawa
    ‪8 min walk‬
  • Byward Market Square
    ‪8 min walk‬
  • Parliament Hill
    ‪16 min walk‬
  • Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪18 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub

Desk, blackout curtains, soundproofing, iron/ironing board

Standard Room, 2 Queen Beds, Accessible Bathtub

9.2 out of 10
Wonderful
(24 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, City View

Desk, blackout curtains, soundproofing, iron/ironing board

Standard Room, 2 Queen Beds, City View

9.0 out of 10
Wonderful
(248 reviews)
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Access Tub)

Desk, blackout curtains, soundproofing, iron/ironing board

Standard Room, 1 King Bed, Accessible Bathtub (Access Tub)

8.8 out of 10
Excellent
(39 reviews)
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(143 reviews)
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Desk, blackout curtains, soundproofing, iron/ironing board

Suite, 1 King Bed

9.2 out of 10
Wonderful
(58 reviews)
  • 32 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

Desk, blackout curtains, soundproofing, iron/ironing board

Standard Room

8.4 out of 10
Very good
(7 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 Twin Bed

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About the area

Ottawa

With a stay at Holiday Inn Express & Suites Downtown Ottawa East by IHG, you'll be centrally located in Ottawa, a 9-minute walk from Byward Market Square and 10 minutes by foot from University of Ottawa. .This hotel is 0.7 mi (1 km) from National Gallery of Canada and 1.1 mi (1.7 km) from Parliament Hill.

What's nearby

  • University of Ottawa - 8 min walk - 0.7 km
  • Byward Market Square - 8 min walk - 0.7 km
  • Parliament Hill - 16 min walk - 1.4 km
  • Canadian Museum of History - 3 min drive - 2.6 km
  • Casino du Lac Leamy - 6 min drive - 4.8 km

Getting around

  • Ottawa Station - 11 min drive
  • Rideau Station - 11 min walk
  • Ottawa International Airport (YOW) - 22 min drive

Restaurants

  • ‪Chez Lucien - ‬5 min walk
  • ‪La La Noodle - ‬6 min walk
  • ‪Brigid's Well - ‬3 min walk
  • ‪El Taco De Oro - ‬3 min walk
  • ‪Pho by Night - ‬6 min walk

About this property

Holiday Inn Express & Suites Downtown Ottawa East by IHG

Hotel with free breakfast, a quick walk to Byward Market Square
Holiday Inn Express & Suites Downtown Ottawa East by IHG offers 182 accommodations with coffee/tea makers and hair dryers. A pillow menu is available. Flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers and complimentary toiletries.

This Ottawa hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Make yourself at home in one of the 182 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include desks and microwaves, as well as phones with free local calls.
Take advantage of recreation opportunities including an indoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, a picnic area, and a banquet hall.
Grab a bite from the snack bar/deli serving guests of Holiday Inn Express & Suites Downtown Ottawa East by IHG. A complimentary on-the-go breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Planning an event in Ottawa? This hotel has 1500 square feet (139 square meters) of space consisting of conference space and 2 meeting rooms. Self parking (subject to charges) is available onsite.
A complimentary on-the-go breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (CAD 18 per day; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free on-the-go breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • High chair
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 1,500 square feet of conference space
  • 2 meeting rooms
  • 24-hour business centre

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 9 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Sunday:
  • Dining venue(s)
  • Fitness facility
  • Indoor pool
The following facilities are closed on Monday, Tuesday, Friday, Saturday, and Sunday:
  • Dining venue(s)
  • Fitness facility
  • Indoor pool

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Self parking fee: CAD 18.00 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Pool access available from 7:30 AM to 10:30 PM
Only registered guests are allowed in the guestrooms
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday INN EXP Stes Downtown East OTTAWA
Holiday Inn Express & Suites Ottawa Downtown East Property
Holiday Inn Express & Suites Ottawa Downtown East Ottawa
Holiday INN EXP Stes Downtown East
Express & Suites Ottawa Ottawa
Holiday EXP Stes Downtown East OTTAWA
Holiday EXP Stes Downtown East
Property Holiday INN EXP Stes Downtown East OTTAWA
OTTAWA Holiday INN EXP Stes Downtown East Property
Property Holiday INN EXP Stes Downtown East
Express & Suites Ottawa By Ihg
Holiday Inn Express Suites Ottawa Downtown East
Holiday Inn Express Suites Downtown Ottawa East by IHG
Holiday Inn Express Suites Ottawa Downtown East an IHG Hotel
Holiday Inn Express Suites Downtown Ottawa East an IHG Hotel
Holiday Inn Express & Suites Downtown Ottawa East by IHG Hotel
Holiday Inn Express & Suites Downtown Ottawa East by IHG Ottawa

Holiday Inn Express & Suites Downtown Ottawa East by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1291 out of 2498 reviews
Rating 8 - Good. 730 out of 2498 reviews
Rating 6 - Okay. 275 out of 2498 reviews
Rating 4 - Poor. 98 out of 2498 reviews
Rating 2 - Terrible. 104 out of 2498 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

KAYODE

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Odunayo

Liked: Cleanliness, amenities, property conditions & facilities
Satisfied
Stayed 2 nights in May 2025

8/10 Good

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Kevin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice. Pretty big rooms. Free buffet breakfast.
Stayed 3 nights in Jun 2025

4/10 Poor

Debbie

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
You can't advertise parking and then not have it. We left because the parking was in a homeless part of the city
Stayed 2 nights in Jun 2025

6/10 Okay

Janelle

Liked: Property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

MOHAMMAD-MEHDI, Etobicoke

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally enjoyed staying
Stayed 1 night in Jun 2025

10/10 Excellent

Kaveh

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently booked a room at the Holiday Inn Express for a guest who stayed for two nights, and overall, we had a great experience. The location is convenient, the room was clean and comfortable, and the check-in process was smooth and professional. Our guest especially appreciated the amenities and the friendly service from the hotel staff. The complimentary breakfast was a nice bonus, though it would have been even better if the breakfast hours were extended slightly to better accommodate different schedules. Aside from that small detail, everything went well and we would gladly recommend this hotel to others looking for a reliable and welcoming stay in downtown Ottawa.
Stayed 2 nights in Jun 2025

10/10 Excellent

michael

Liked: Cleanliness, staff & service, amenities
This hotel is fantastic but the area surrounding the hotel is horrific. The homelessness is awful
Stayed 2 nights in Jun 2025

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent price for this location and the room was very clean. The staff was wonderful
Stayed 1 night in Jun 2025

8/10 Good

Lynette

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The air conditioning in the hallway made to much noise, and elevator was to slow
Stayed 3 nights in Jun 2025

10/10 Excellent

Indira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here for my convocation . The hotel was very nice and clean and Harman made our experience even better!
Stayed 1 night in Jun 2025

8/10 Good

Kimberly

Travelled with group
Liked: Cleanliness
comfortable beds! excellent stay!
Stayed 2 nights in Jun 2025

10/10 Excellent

Mohamed

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great people, hotel very clean and friendly yet professional staff
Stayed 4 nights in May 2025

2/10 Terrible

Rosario

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Our first—and most likely last—visit to Ottawa was deeply disappointing, largely due to our stay at this hotel. We were traveling with a senior who uses a walker, so proximity to attractions was essential. While the hotel was technically within walking distance, it was located in a highly unsafe area—something that was not disclosed. Directly across the street was a building housing a large number of unhoused individuals, and walking to and from the hotel felt extremely unsafe. Upon arrival, hotel staff advised us to only exit through the parking lot, warning us that the main entrances were unsafe. We frequently encountered people sleeping at the hotel’s doorsteps, which was unsettling and concerning. Our accessible room was poorly lit and had only a small window facing the shelter. The so-called “accessible” bathroom was equipped with a bathtub—no walk-in shower—and lacked a built-in seat. The pool was warm, but the floor was slippery and kind of dirty. During breakfast, (which had a few options but it was good) a staff member grew visibly irritated when I moved salt and pepper to our table. She continued looking at me, making for an uncomfortable experience. Because of safety concerns, we had to completely alter our plans and relied exclusively on ride services instead of walking. This hotel, and sadly this trip, left us with a lasting negative impression. I would strongly advise against staying here, particularly if you are travelling with seniors and children.
Homeless shelter view from our room
Green slippery floor at the pool
Stayed 1 night in Jun 2025

8/10 Good

Kunling

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It is not easy for parking.
Stayed 2 nights in Jun 2025

10/10 Excellent

Edwin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service et bonne atencion.
Stayed 2 nights in May 2025

10/10 Excellent

Harish

Stayed 2 nights in Jun 2025

10/10 Excellent

GUNEET

Travelled with family
Liked: Cleanliness, amenities
Friendly staff. Great breakfast buffet. Swimming pool could use upgrades and a hot tub. Rooms need new carpet
Stayed 3 nights in Jun 2025

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, property conditions & facilities
Clean. Excellent room maintenance. Very good breakfast.
Stayed 3 nights in Jun 2025

10/10 Excellent

Shivendra

Stayed 1 night in Jun 2025

8/10 Good

Taesook

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Shandra

Stayed 1 night in May 2025

10/10 Excellent

Paolo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great comfort and easy process to check in and out. Front desk and cleaning staff were excellent.
Stayed 3 nights in Jun 2025

10/10 Excellent

Penny

Stayed 1 night in Jun 2025