2/10 Terrible
Chee Choy
18 Jun 2025
Disliked: Cleanliness, amenities, property conditions & facilities
Wifi doesnt work inside some rooms, very inconvenient and hotel didnt do anything the first day. Only on second day after I complained to Expedia. Room is very hot, slept with window opened but put up with outside noise till midnight, fan provided made loud noise so had to switch it off. Only slept 3 hours first night. Staff at reception rude and defensive, making excuses for the failures. In contrast, the restaurant staff were very helpful and efficient. Carpets and towels provided were threadbare, lucky I had slippers.
The Sorat Group should look into the management and issues at this hotel. Its my first stay with this hotel group and likely my last. I worry whether the issues at this hotel are a group wide issue. Not risking a second horrible experience like this!
Very odd that I did not see any young kids or babies staying at this hotel during the two nights I was there. Did their parents know something I didnt?!
Chee Choy
Stayed 2 nights in Jun 2025