6/10 Okay
Lina
15 Sept 2025
Liked: Cleanliness, property conditions & facilities, room comfort
Expensive for a bland hotel
We wanted to treat ourselves to nice spa break & it had a secure car park, as we were on a road trip, so this felt like a good choice. Check in was friendly but that's one of the most positive things. It didn't feel like a spa or wellness hotel, more a hotel with a spa in the basement. If you've stayed in spa hotels you'll know the difference. The main areas are nice, but the suite was so empty and bland, just a few furniture pieces for practicality. They seem to confuse zen with blandness.There were no robes or spa towels provided so we had to use the room towels and bring them back wet. There was no one on spa reception to ask when we went there. The hot tub was freezing so not very relaxing unfortunately. We went within an hour of arriving and it put such a damper on the whole stay, we didn't go again. When we wanted privacy I had to put a note on the door as there was no sign in the room (but we were then left one I assume by housekeeping.) There was heavy rain in the evening and drips came through the sky window. We decided not to have breakfast, but the best part of the stay was the restaurant we found on the beach a ten minute walk away, Vecchio Mulino Beach. All in all we regretted spending so much on the room, as it really didn't feel worth it. The biggest irony is that the parent company are called Truly Italy but this hotel is very far removed from the true essence of Italian hospitality in our opinion. It's not a bad hotel per se, just a very average one.
Lina
Stayed 2 nights in Aug 2025