The property and our room (we stayed in the Fire Pit Pool View room) were beautiful. However, we arrived a day later than planned due to a flight delay. I tried contacting the hotel over 10 times to inform them, but no one answered the phone. When we finally arrived, our room had a bad smell, and the patio was quite dirty, so I had to request a more thorough cleaning. We stayed for 4 nights, and on one day, even though we left the room at 9 AM and returned at 10 PM, the room wasn't cleaned, and our towels weren't changed. That was frustrating. The pool was great, and the bar/restaurant was lovely, but it was disappointing that on a sunny weekend day, the bar didn’t open until noon.