6/10 Okay
PAUL
4 Aug 2025
Subpar for BW
Hotel refused to modify booking in any way because we booked from hotels.com. 
When all I was simply trying to do was add an extra day We had to wait until the entire next day and check out completely and check back in which put a strain on our plans because we weren't having to go back into the office the next day.  Hotel would also not give us extra towels without waiting for room service to clean next day . The towels in the room were raggedy and short . Overall condition of the room was very subpar compared to previous stays  at Best Western. Lady at Front Desk said they did not have water for guests despite having water bottles in room at every BW except for this one. Lady at front desk made us feel second class because we booked via Hotels.com and literally said thats why we were being treated in such a way. Every question we asked was met with a rude loud response even when simply asking for an additional key or where is the breakfast bar etc.
PAUL
Stayed 1 night in Aug 2025


















