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Garner Hotel Phoenix Northwest – Surprise by IHG

2.0 star property

Photo gallery for Garner Hotel Phoenix Northwest – Surprise by IHG

Exterior
Lobby lounge
Standard Room, 2 Queen Beds
Exterior
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant

Explore the area

View map
12477 West Bell Road, Surprise, AZ, 85378
  • Place, Centennial Friendship Park
    ‪3 min walk‬
  • Place, Destiny Springs Healthcare
    ‪2 min drive‬
  • Place, State Farm Stadium
    ‪16 min drive‬
  • Airport, Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪40 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Accessible Tub)

Standard Room, 1 King Bed, Accessible Bathtub (Accessible Tub)

Standard Room, 1 King Bed, Accessible Bathtub (Accessible Tub)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Roll-in Shower (Roll-In Shower)

Desk, blackout curtains, iron/ironing board, rollaway beds

Standard Room, 1 King Bed, Roll-in Shower (Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Desk, blackout curtains, iron/ironing board, rollaway beds

Suite, 1 Bedroom

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Desk, blackout curtains, iron/ironing board, rollaway beds

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Desk, blackout curtains, iron/ironing board, rollaway beds

Standard Room, 1 King Bed

8.4 out of 10
Very good
(22 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds

Desk, blackout curtains, iron/ironing board, rollaway beds

Standard Room, Multiple Beds

7.0 out of 10
Good
(2 reviews)
  • Sleeps 4
  • 2 King Beds

View all photos for Standard Room, 2 Queen Beds

Desk, blackout curtains, iron/ironing board, rollaway beds

Standard Room, 2 Queen Beds

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Standard Room

Standard Room

  • Sleeps 2
  • 1 Single Bed

Similar properties

Lobby
Comfort Inn & Suites Surprise Near Sun City West
  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
4.3 out of 5, Excellent, 1,011 reviews
The price is NZ$242
includes taxes & fees
8 Feb - 9 Feb
Comfort Inn & Suites Surprise Near Sun City West

About the area

Surprise

A stay at Garner Hotel Phoenix Northwest – Surprise by IHG places you in the heart of Surprise, within a 10-minute drive of Banner Del E Webb Medical Center and Surprise Stadium. .This hotel is 3.9 mi (6.2 km) from Uptown Alley and 6.1 mi (9.9 km) from Peoria Sports Complex.

What's nearby

  • Centennial Friendship Park - 3 min walk - 0.3 km
  • Destiny Springs Healthcare - 2 min drive - 1.5 km
  • Peoria Sports Complex - 9 min drive - 10.6 km
  • State Farm Stadium - 16 min drive - 19.9 km
  • Camelback Ranch - 18 min drive - 19.9 km

Getting around

  • Phoenix Sky Harbor Intl. Airport (PHX) - 45 min drive

Restaurants

  • ‪Papa John's Pizza - ‬4 min drive
  • ‪Chick-fil-A - ‬3 min drive
  • ‪Little Caesars Pizza - ‬4 min drive
  • ‪Circle K - ‬3 min drive
  • ‪Roliberto's Mexican Food - ‬4 min drive

About this property

Garner Hotel Phoenix Northwest – Surprise by IHG

Hotel with free parking, in the vicinity of Banner Del E Webb Medical Center
Garner Hotel Phoenix Northwest – Surprise by IHG offers 60 accommodations with hair dryers and irons/ironing boards. 55-inch Smart televisions come with premium digital channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Surprise hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Stay in one of 60 guestrooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and irons/ironing boards, and housekeeping is provided on request.
Enjoy recreational amenities such as an outdoor pool and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, a television in a common area, and a vending machine.
A complimentary continental breakfast is served daily from 6:30 AM to 9:30 AM.
Featured amenities include a computer station, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.
A complimentary continental breakfast is served each morning between 6:30 AM and 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Fenced pool
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping on request
  • Multilingual staff

Business services

  • Computer station

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with premium digital channels

Food and drink

  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 25.00
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 25.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25.00 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 12 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
4 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per day
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Pet fee: USD 25.00 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 25.00 (subject to availability)
  • Rollaway bed fee: USD 10.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Masks are required at the property for guests without COVID-19 vaccination

We should mention

Pool access available from 10:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not served at this property

Property is also known as

Days Inn Hotel Surprise
Days Inn Surprise
Days Inn Surprise Hotel
Days Inn Wyndham Surprise Hotel
Days Inn Wyndham Surprise
Surprise Days Inn
Days Inn Suites Surprise
Days Inn Suites by Wyndham Surprise
Garner Phoenix Surprise by IHG
Days Inn Suites by Wyndham Surprise
Garner Phoenix Surprise an IHG Hotel
Garner Hotel Phoenix – Surprise by IHG Hotel
Garner Hotel Phoenix – Surprise by IHG Surprise
Garner Hotel Phoenix – Surprise by IHG Hotel Surprise

Garner Hotel Phoenix Northwest – Surprise by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 191 out of 271 reviews
Rating 8 - Good. 52 out of 271 reviews
Rating 6 - Okay. 13 out of 271 reviews
Rating 4 - Poor. 6 out of 271 reviews
Rating 2 - Terrible. 9 out of 271 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

shawnn

Stayed 1 night in Oct 2025

10/10 Excellent

DAVE W

Liked: Cleanliness, staff & service, amenities
everything was great
Stayed 3 nights in Nov 2025

10/10 Excellent

Dai

Liked: Cleanliness, amenities, property conditions & facilities
Very good
Stayed 1 night in Oct 2025

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy bed
Stayed 1 night in Nov 2025

10/10 Excellent

Cynthia, Long Beach

Stayed 2 nights in Oct 2025

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff was the best and most accommodating I have ever dealt with. This place is a gem in the desert!
Stayed 1 night in Oct 2025

8/10 Good

Alan

Liked: Cleanliness, staff & service, amenities
Room was very clean. Adriana, front desk, was great
Stayed 3 nights in Oct 2025

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is relatively new so everything is clean and in good repair. The rooms are spacious and come with a refrigerator, the shower is large and has good water pressure. There was a computer problem that slowed our check-in, and the TV in our room was not working, but the staff and management did an excellent job and took care of us. We would stay here again.
Stayed 1 night in Oct 2025

10/10 Excellent

Kryste

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Oct 2025

10/10 Excellent

Khiemonte

Stayed 1 night in Oct 2025

10/10 Excellent

Myron

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
everything was fine
Stayed 5 nights in Oct 2025

8/10 Good

Kent, Flagstaff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff all around and very clean and quiet. Older property but well maintained. Free cucumber-infused water near check-in desk was a nice touch! Good value; would stay again.
Stayed 1 night in Oct 2025

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
The bed and pillows are the most comfortable I have ever had … better than home. Rooms are nice and it was quiet. Was a great value. Was convenient to my visit in Sun City West.
Stayed 1 night in Oct 2025

10/10 Excellent

Mohammad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, friendly attentive staff, parking, air conditioning
Stayed 2 nights in Oct 2025

10/10 Excellent

Nasir

Stayed 1 night in Oct 2025

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2025

10/10 Excellent

Coleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lynda provided exceptional service during our stay, will definitely be staying here again.
Stayed 1 night in Oct 2025

10/10 Excellent

Michelle

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Very clean comfortable. Location is safe and perfect.
Stayed 1 night in Oct 2025

10/10 Excellent

Daryl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great. Would be nice if rooms had ceiling fans, not a complaint. Just a preference.
Stayed 2 nights in Oct 2025

6/10 Okay

Mary, Lompoc

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This was a nice place to stay and Rueban at the front desk was so nice. Our issue was after we got home we realized my husband had left his medical pillow there on the bed, it was white and blended in with all the bedding. We called immediately and were told it wasnt there, which we know it was, so someone obviously stole it. He called them and they didnt see it in the lost and found. I tried calling to speak to the manager and was hung up on twice. So needless to say our opinion was not a good one.
Stayed 1 night in Oct 2025

8/10 Good

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only minor issue is in the 3 days we were there,breakfast was served later than advertised. Didn't affect us but it did others and complained ,some had somewhere to be or leaving for airport early. Maybe staffing issue at that time,hopefully temporary. Otherwise everything else was great .
Stayed 3 nights in Oct 2025

10/10 Excellent

shawnn

Stayed 1 night in Oct 2025

8/10 Good

Julian

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very pleasant and clean room
Stayed 1 night in Oct 2025

10/10 Excellent

Dave

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

8/10 Good

Jean Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel, would consider staying again. Clean but bed was super lumpy and sunk in spots. Breakfast was also very limited, only ended up grabbing orange juice but was appreciated. Parking felt pretty safe.
Stayed 1 night in Oct 2025