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Garner Hotel Phoenix Northwest – Surprise by IHG

2.0 star property

Photo gallery for Garner Hotel Phoenix Northwest – Surprise by IHG

Exterior
Desk, blackout curtains, iron/ironing board, rollaway beds
Property amenity
Exterior
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Gym
  • Breakfast included
  • 24/7 front desk
  • Laundry
  • Pet-friendly

Explore the area

View map
12477 West Bell Road, Surprise, AZ, 85378
  • Place, Surprise Stadium
    ‪6 min drive‬
  • Place, Peoria Sports Complex
    ‪10 min drive‬
  • Place, State Farm Stadium
    ‪17 min drive‬
  • Airport, Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪40 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Accessible Tub)

Standard Room, 1 King Bed, Accessible Bathtub (Accessible Tub)

Standard Room, 1 King Bed, Accessible Bathtub (Accessible Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Roll-in Shower (Roll-In Shower)

Desk, blackout curtains, iron/ironing board, rollaway beds

Standard Room, 1 King Bed, Roll-in Shower (Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Desk, blackout curtains, iron/ironing board, rollaway beds

Suite, 1 Bedroom

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Desk, blackout curtains, iron/ironing board, rollaway beds

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Desk, blackout curtains, iron/ironing board, rollaway beds

Standard Room, 1 King Bed

8.4 out of 10
Very good
(17 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds

Desk, blackout curtains, iron/ironing board, rollaway beds

Standard Room, Multiple Beds

7.0 out of 10
Good
(2 reviews)
  • Sleeps 4
  • 2 King Beds

View all photos for Standard Room, 2 Queen Beds

Desk, blackout curtains, iron/ironing board, rollaway beds

Standard Room, 2 Queen Beds

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Standard Room

Standard Room

  • Sleeps 2
  • 1 Twin Bed

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About the area

Surprise

A stay at Garner Hotel Phoenix Northwest – Surprise by IHG places you in the heart of Surprise, within a 10-minute drive of Banner Del E Webb Medical Center and Surprise Stadium. .This hotel is 3.9 mi (6.2 km) from Uptown Alley and 6.1 mi (9.9 km) from Peoria Sports Complex.

What's nearby

  • Surprise Stadium - 6 min drive - 6.4 km
  • Peoria Sports Complex - 10 min drive - 10.2 km
  • Luke Air Force Base - 14 min drive - 14.6 km
  • State Farm Stadium - 17 min drive - 18.8 km
  • Desert Diamond Arena - 18 min drive - 18.4 km

Getting around

  • Phoenix Sky Harbor Intl. Airport (PHX) - 47 min drive

Restaurants

  • ‪Papa John's Pizza - ‬4 min drive
  • ‪Chick-fil-A - ‬3 min drive
  • ‪Circle K - ‬3 min drive
  • ‪Olive Garden - ‬3 min drive
  • ‪Circle K - ‬3 min drive

About this property

Garner Hotel Phoenix Northwest – Surprise by IHG

Hotel with free breakfast, in the vicinity of Banner Del E Webb Medical Center
Garner Hotel Phoenix Northwest – Surprise by IHG offers 60 accommodations with hair dryers and irons/ironing boards. 55-inch Smart televisions come with premium digital channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Surprise hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Stay in one of 60 guestrooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and irons/ironing boards, and housekeeping is provided on request.
Enjoy recreational amenities such as an outdoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access, a television in a common area, and a vending machine.
A complimentary continental breakfast is served daily from 6:30 AM to 9:30 AM.
Featured amenities include a computer station, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.
A complimentary continental breakfast is served each morning between 6:30 AM and 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Fenced pool
  • Laundry facilities
  • Outdoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Computer station

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch smart TV with premium digital channels

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in fee: USD 25.00
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 25.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25.00 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 12 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
4 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per day
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Pet fee: USD 25.00 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 25.00 (subject to availability)
  • Rollaway bed fee: USD 10.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Masks are required at the property for guests without COVID-19 vaccination

We should mention

Pool access available from 10:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not served at this property

Property is also known as

Days Inn Hotel Surprise
Days Inn Surprise
Days Inn Surprise Hotel
Days Inn Wyndham Surprise Hotel
Days Inn Wyndham Surprise
Surprise Days Inn
Days Inn Suites Surprise
Days Inn Suites by Wyndham Surprise
Garner Phoenix Surprise by IHG
Days Inn Suites by Wyndham Surprise
Garner Phoenix Surprise an IHG Hotel
Garner Hotel Phoenix – Surprise by IHG Hotel
Garner Hotel Phoenix – Surprise by IHG Surprise
Garner Hotel Phoenix – Surprise by IHG Hotel Surprise

Garner Hotel Phoenix Northwest – Surprise by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 136 out of 194 reviews
Rating 8 - Good. 36 out of 194 reviews
Rating 6 - Okay. 12 out of 194 reviews
Rating 4 - Poor. 4 out of 194 reviews
Rating 2 - Terrible. 6 out of 194 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Rosa

Stayed 1 night in Aug 2025

10/10 Excellent

Mike

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Lydia

Stayed 4 nights in Jul 2025

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an issue with the air conditioning but Ruben had someone come out immediately to take care of it and was very professional, nice and made our stay more enjoyable. I would stay there again
Stayed 3 nights in Jul 2025

10/10 Excellent

Allen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Short Stay

My short stay was very good for a last minute booking. The room was clean but some of the furnishings were a little tired. Everything DID work which indicates a solud maintenance program. Lobby and common areas were clean and straightened up. Breakfast was good with hot offerings to include scrambled eggs, sausage patties, oatmeal and waffles. Definitely good value for the money.
Stayed 1 night in Jul 2025

6/10 Okay

Celeste

Disliked: Cleanliness
They gave me a dirty room that hadn't been cleaned initially. I had to go back to the front desk and get a different room.
Stayed 1 night in Jul 2025

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Katie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the room had a bedroom and a living area with a sofa bed. I enjoyed having breakfast available and coffee 24/7. The staff was friendly and helpful. The price was great.
Stayed 4 nights in Jul 2025

8/10 Good

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Baseball Trip

Very comfortable beds. Staff was warm and friendly. Only thing I would say to make it better is they could have run a vacuum over the main stairs. But, overall, I would stay here again.
Stayed 1 night in Jul 2025

6/10 Okay

Rob

Stayed 2 nights in Jul 2025

10/10 Excellent

AJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceeded expectations

Room was much more spacious than I thought it would be for the price. Staff was very friendly with making sure we were accommodated and taken care of. Free breakfast and cookies is always a plus.
Stayed 2 nights in Jul 2025

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place

We came just for the night for my husband to have surgery early next morning. It was really nice brand new hotel with very nice people. Very helpful and friendly.
Stayed 1 night in Jul 2025

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, comfy bed. Great staff.
Stayed 1 night in Jul 2025

10/10 Excellent

desiree, Bakersfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly staff, its not 8 miles from State Farm Stadium but manageable I would stay again.
Stayed 1 night in Jul 2025

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, will stay again.
Stayed 1 night in Jul 2025

10/10 Excellent

Rosendo

Liked: Cleanliness, staff & service, property conditions & facilities
Nicely
Stayed 5 nights in Jul 2025

10/10 Excellent

shawnn

Stayed 1 night in Jul 2025

10/10 Excellent

Mark, Colfax

Liked: Cleanliness, amenities, property conditions & facilities
Clean and modern room with a perfect location. The coffee is excellent!
Stayed 3 nights in Jul 2025

10/10 Excellent

Michael

Stayed 3 nights in Apr 2025

8/10 Good

Derrick

Stayed 1 night in Jul 2025

8/10 Good

Edwin

Stayed 3 nights in Jul 2025

10/10 Excellent

Myrna

Stayed 2 nights in Jun 2025

8/10 Good

Humberto

Stayed 1 night in Jun 2025

2/10 Terrible

shawnn

Stayed 2 nights in Jun 2025

10/10 Excellent

shawnn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025